Women In Need, Inc. (Win)
Title
Case Manager
Salary $25.98 per hour
Department Supportive Housing
Reports to Social Service Supervisor
FLSA Status Non‑Exempt
Purpose of the Position The Case Manager is responsible for case management services for clients in transitional housing. The Case Manager will manage an assigned caseload and ensure the successful integration of both the housing and employment goals of each client while ensuring compliance with Win's contractual requirements with outside funders.
Responsibilities
Conduct an initial assessment of the family within 48 hours of arrival and complete the Family Case Assessment Form, Initial Service Plan, and all initial intake documentation.
Initiate referrals for necessary emergency services.
Complete intake information (CARES data entry and supporting documentation) in the Uniform Client Chart.
Ensure CARES data and supporting documents are printed and filed in designated sections of the client’s chart.
Conduct orientation with clients and review the facility rules, clients’ rights and responsibilities, grievance/complaint process, emergency disaster procedures, etc.
Assist clients with transition to assigned residential unit and housekeeping items.
Provide comprehensive case management, including crisis intervention, counseling services, and other appropriate support services.
Commit to using Evidence-Based Practices (EBP); strength‑based case management, motivational interviewing, trauma-informed care, critical time intervention, family-centered case management, boundary setting, and cultural reflexivity.
Develop an Independent Living Plan (ILP) for each client, define goals in collaboration with housing specialists and others, track progress, modify goals, and ensure compliance with the ILP.
Provide hands‑on training, coaching, and support to clients and help create opportunities for practicing skills that enable clients to achieve their ILP goals.
Ensure clients understand and work toward meeting responsibilities as outlined in the Client Acknowledgment Responsibility Form (CARF).
Maintain client data in the Uniform Client Chart.
Ensure CARES data entry and supporting documentation are complete, accurate and current at all times.
Assist families in obtaining income and public benefits (e.g., Public Assistance, SSI).
Establish and refer clients to appropriate medical and mental health services, education/job training programs, legal and advocacy services, and community resources as needed.
Track referrals and follow up on each client’s progress.
Assess job readiness of clients using standardized assessment tools.
Perform timely and accurate input of all required client information in the Uniform Client Chart, ensuring compliance with OTDA regulatory requirements and DHS contractual requirements. Collaborate with Housing Coordinators to ensure clients are compliant in seeking permanent housing.
Attend shelter meetings, agency-wide meetings, and staff training (on‑site and off‑site) as directed by the supervisor.
Work evenings, one Saturday each month, and holidays as scheduled.
Prepare all mandated reporting as required by supervisor, contract agency, and funding agency.
Conduct client unit inspections and review findings with the client and supervisor.
Perform other related duties, as needed.
Essential Functions
Must be able to ascend/descend stairs in the assigned building.
Must be able to escort clients to appointments as needed, including apartment viewings.
Qualifications
Commitment to Win’s mission, vision, and values.
Bachelor’s Degree in social work or related field preferred with two years of relevant experience or an Associate’s Degree and three years of client‑facing experience.
Familiarity with EBP such as strength‑based case management, motivational interviewing, trauma‑informed care, critical time intervention, family‑centered case management, boundary setting, and cultural reflexivity preferred.
Familiarity with entitlement systems and procedures preferred.
Experience working with families and addressing issues of domestic violence and homelessness.
Experience with standardized assessment tools preferred.
Excellent organizational, written, and verbal communication skills preferred.
Ability to work effectively in a team environment.
Computer skills and knowledge of CARES a plus.
Bilingual – English/Spanish proficiency a plus.
Core Competencies
Leadership: Sets an example by following Win policies and procedures, acts with a high degree of professionalism and has a good work ethic.
Facilitating Change: Delivers high‑quality results consistently.
Managing Performance: Interacts respectfully with clients and co‑workers.
Applying and Developing Expertise: Works with the manager to develop and meet challenging but achievable goals; understands consequences.
Communicating and Collaborating: Values the full spectrum of diversity and inclusion; keeps the supervisor informed about progress and problems; avoids surprises.
Win’s Diversity, Equity & Inclusion Hiring Commitment Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state and local law.
Senior‑level Entry level
Employment type Full‑time
Job function Other
Industries Non-profit organizations
#J-18808-Ljbffr
Salary $25.98 per hour
Department Supportive Housing
Reports to Social Service Supervisor
FLSA Status Non‑Exempt
Purpose of the Position The Case Manager is responsible for case management services for clients in transitional housing. The Case Manager will manage an assigned caseload and ensure the successful integration of both the housing and employment goals of each client while ensuring compliance with Win's contractual requirements with outside funders.
Responsibilities
Conduct an initial assessment of the family within 48 hours of arrival and complete the Family Case Assessment Form, Initial Service Plan, and all initial intake documentation.
Initiate referrals for necessary emergency services.
Complete intake information (CARES data entry and supporting documentation) in the Uniform Client Chart.
Ensure CARES data and supporting documents are printed and filed in designated sections of the client’s chart.
Conduct orientation with clients and review the facility rules, clients’ rights and responsibilities, grievance/complaint process, emergency disaster procedures, etc.
Assist clients with transition to assigned residential unit and housekeeping items.
Provide comprehensive case management, including crisis intervention, counseling services, and other appropriate support services.
Commit to using Evidence-Based Practices (EBP); strength‑based case management, motivational interviewing, trauma-informed care, critical time intervention, family-centered case management, boundary setting, and cultural reflexivity.
Develop an Independent Living Plan (ILP) for each client, define goals in collaboration with housing specialists and others, track progress, modify goals, and ensure compliance with the ILP.
Provide hands‑on training, coaching, and support to clients and help create opportunities for practicing skills that enable clients to achieve their ILP goals.
Ensure clients understand and work toward meeting responsibilities as outlined in the Client Acknowledgment Responsibility Form (CARF).
Maintain client data in the Uniform Client Chart.
Ensure CARES data entry and supporting documentation are complete, accurate and current at all times.
Assist families in obtaining income and public benefits (e.g., Public Assistance, SSI).
Establish and refer clients to appropriate medical and mental health services, education/job training programs, legal and advocacy services, and community resources as needed.
Track referrals and follow up on each client’s progress.
Assess job readiness of clients using standardized assessment tools.
Perform timely and accurate input of all required client information in the Uniform Client Chart, ensuring compliance with OTDA regulatory requirements and DHS contractual requirements. Collaborate with Housing Coordinators to ensure clients are compliant in seeking permanent housing.
Attend shelter meetings, agency-wide meetings, and staff training (on‑site and off‑site) as directed by the supervisor.
Work evenings, one Saturday each month, and holidays as scheduled.
Prepare all mandated reporting as required by supervisor, contract agency, and funding agency.
Conduct client unit inspections and review findings with the client and supervisor.
Perform other related duties, as needed.
Essential Functions
Must be able to ascend/descend stairs in the assigned building.
Must be able to escort clients to appointments as needed, including apartment viewings.
Qualifications
Commitment to Win’s mission, vision, and values.
Bachelor’s Degree in social work or related field preferred with two years of relevant experience or an Associate’s Degree and three years of client‑facing experience.
Familiarity with EBP such as strength‑based case management, motivational interviewing, trauma‑informed care, critical time intervention, family‑centered case management, boundary setting, and cultural reflexivity preferred.
Familiarity with entitlement systems and procedures preferred.
Experience working with families and addressing issues of domestic violence and homelessness.
Experience with standardized assessment tools preferred.
Excellent organizational, written, and verbal communication skills preferred.
Ability to work effectively in a team environment.
Computer skills and knowledge of CARES a plus.
Bilingual – English/Spanish proficiency a plus.
Core Competencies
Leadership: Sets an example by following Win policies and procedures, acts with a high degree of professionalism and has a good work ethic.
Facilitating Change: Delivers high‑quality results consistently.
Managing Performance: Interacts respectfully with clients and co‑workers.
Applying and Developing Expertise: Works with the manager to develop and meet challenging but achievable goals; understands consequences.
Communicating and Collaborating: Values the full spectrum of diversity and inclusion; keeps the supervisor informed about progress and problems; avoids surprises.
Win’s Diversity, Equity & Inclusion Hiring Commitment Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state and local law.
Senior‑level Entry level
Employment type Full‑time
Job function Other
Industries Non-profit organizations
#J-18808-Ljbffr