Randstad Digital
Job Summary
Under limited supervision, provides a deep understanding of technical products and services along with the strong capability to translate complex information to a simplified, professional content that is easily understood by the target audience. Position will require working closely with various users to resolve technical issues through phone, email, and walk-up/desk side support. Required Skills – Utilizes problem solving, customer service skills, strong written, verbal and project management skills.
Location San Antonio, Texas
Job Type Solutions
Salary $15 – 18 per hour
Work Hours 8am to 5pm
Education Associates
Responsibilities Provide ITSD support to all users.
A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization.
Single point of user resolution for all technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc.
Use ServiceNow incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels.
Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors.
Provision and administer user accounts, distribution groups, and security groups in Active Directory.
Escalate to operations, solutions, infrastructure engineering, or appropriate resolver team when assistance is needed.
Qualifications Provide ITSD support to all users.
A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization.
Single point of user resolution for all technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc.
Use ServiceNow incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels.
Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors.
Provision and administer user accounts, distribution groups, and security groups in Active Directory.
Escalate to operations, solutions, infrastructure engineering, or appropriate resolver team when assistance is needed.
Equal Opportunity Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Randstad Digital Note At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay and Benefits Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
Posting Duration This posting is open for thirty (30) days.
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Location San Antonio, Texas
Job Type Solutions
Salary $15 – 18 per hour
Work Hours 8am to 5pm
Education Associates
Responsibilities Provide ITSD support to all users.
A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization.
Single point of user resolution for all technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc.
Use ServiceNow incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels.
Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors.
Provision and administer user accounts, distribution groups, and security groups in Active Directory.
Escalate to operations, solutions, infrastructure engineering, or appropriate resolver team when assistance is needed.
Qualifications Provide ITSD support to all users.
A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization.
Single point of user resolution for all technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc.
Use ServiceNow incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels.
Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors.
Provision and administer user accounts, distribution groups, and security groups in Active Directory.
Escalate to operations, solutions, infrastructure engineering, or appropriate resolver team when assistance is needed.
Equal Opportunity Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Randstad Digital Note At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay and Benefits Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
Posting Duration This posting is open for thirty (30) days.
#J-18808-Ljbffr