Acrisure
About Acrisure:
Acrisure is a global Fintech leader that combines the best of humans and high‑tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including insurance, reinsurance, cyber services, mortgage origination and more. Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and has grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.
Job Summary The Account Manager (AM) is the primary day‑to‑day contact for all service needs for both external and internal customers. They are accountable for facilitating team service deliverables and managing accurate, efficient, and effective responses. This role requires subject‑matter expertise in client services and coordination, accurate insurance processing and customer experience delivery.
Responsibilities
Manages the overall team operations, client coordination, and customer service delivery. This includes coordinating, coaching, and prioritisation assistance with Account Associates, as well as reviewing and managing the overall workload.
Leverage knowledge and expertise in client services, insurance processing and customer experience to develop, coach and assist Account Associates and other team members.
Assists Producers and Account Executives with client service commitments.
Ensures service standards are met, trends are identified, and process improvements are implemented on the team.
Functions as the day‑to‑day customer contact and focuses time on troubleshooting issues and helping the client make well‑informed decisions that position the client for success.
Manages the new business and renewal process, as well as oversees day‑to‑day client changes.
Accountable for client service delivery through: high and/or increased client retention, rounding of accounts, referrals and uneventful renewals.
Ensures pre‑renewal information is sent out within service standard and follows up with clients for timely response on pre‑renewal information, and insurance markets for a timely response of quotes.
Manages renewal marketing plan (if any) with Producers and Service Teams and ensures everyone on the team is aware of the plan, and the plan is executed. Creates accurate proposal/deliverable for the Producers and Service Teams to utilise at client renewal meeting.
Reviews quotes for accuracy against supporting documents. Negotiates additional coverage/price with the underwriter.
Quickly and accurately completes the renewal bind processes and checklist and ensures all aspects of the renewal are completed and documented within the file.
Ensures the file is accurately documented to minimise E&O exposure and to be able to quickly respond to client requests.
Requirements
Current insurance licence in property & casualty for the state in which your agency office is located.
Ability to work toward professional designation.
Must be comfortable in an electronic environment with strong computer skills.
Strong working knowledge of Word, PowerPoint and Excel.
Excellent people skills and ability to work well in a team environment.
Excellent verbal and written communication skills.
Strong organisational skills and attention to detail.
Education / Experience
High school diploma (college preferred).
Bachelor’s degree in a business or related field OR equivalent relevant experience.
A minimum of five years’ experience within the insurance industry or business‑related experience.
Physical Demands
Position entails long periods of remaining stationary, whether in a seated or standing position.
Must have access to a reliable source of transportation. Some travel may be required.
Frequent and extended screen exposure and a large amount of typing.
Benefits & Perks
Competitive compensation.
Industry‑leading healthcare.
Savings and investments.
Charitable giving programmes.
Offering hybrid work option.
Opportunities for growth.
Parental leave.
Generous time away.
Acrisure is committed to making an impact in our communities by giving back, with millions committed to children’s health with Helen DeVos Children’s Hospital and UPMC Children’s Hospital of Pittsburgh. For more, visit www.Acrisure.com.
Why Join Us At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future. Acrisure has pledged more than 22 million through its partnerships with Corewell Health, Helen DeVos Children’s Hospital in Grand Rapids, Michigan, UPMC Children’s Hospital in Pittsburgh, Pennsylvania and Blythedale Children’s Hospital in Valhalla, New York.
We also offer our employees a comprehensive suite of benefits and perks, including:
Physical wellness: comprehensive medical insurance, dental insurance and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Mental wellness: generous paid time off and holidays; employee assistance programme; and a complimentary Calm app subscription.
Financial wellness: immediate vesting in a 401(k) plan; health savings account and flexible spending account options; commuter benefits; and employee discount programmes.
Family care: paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
… and so much more!
This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.
Acrisure is an Equal Opportunity Employer.
We consider qualified applicants without regard to race, colour, religion, sex, national origin, disability or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.
California Residents:
Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.
Recruitment Fraud:
Please visit here to learn more about our Recruitment Fraud Notice.
#J-18808-Ljbffr
Acrisure is a global Fintech leader that combines the best of humans and high‑tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including insurance, reinsurance, cyber services, mortgage origination and more. Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and has grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.
Job Summary The Account Manager (AM) is the primary day‑to‑day contact for all service needs for both external and internal customers. They are accountable for facilitating team service deliverables and managing accurate, efficient, and effective responses. This role requires subject‑matter expertise in client services and coordination, accurate insurance processing and customer experience delivery.
Responsibilities
Manages the overall team operations, client coordination, and customer service delivery. This includes coordinating, coaching, and prioritisation assistance with Account Associates, as well as reviewing and managing the overall workload.
Leverage knowledge and expertise in client services, insurance processing and customer experience to develop, coach and assist Account Associates and other team members.
Assists Producers and Account Executives with client service commitments.
Ensures service standards are met, trends are identified, and process improvements are implemented on the team.
Functions as the day‑to‑day customer contact and focuses time on troubleshooting issues and helping the client make well‑informed decisions that position the client for success.
Manages the new business and renewal process, as well as oversees day‑to‑day client changes.
Accountable for client service delivery through: high and/or increased client retention, rounding of accounts, referrals and uneventful renewals.
Ensures pre‑renewal information is sent out within service standard and follows up with clients for timely response on pre‑renewal information, and insurance markets for a timely response of quotes.
Manages renewal marketing plan (if any) with Producers and Service Teams and ensures everyone on the team is aware of the plan, and the plan is executed. Creates accurate proposal/deliverable for the Producers and Service Teams to utilise at client renewal meeting.
Reviews quotes for accuracy against supporting documents. Negotiates additional coverage/price with the underwriter.
Quickly and accurately completes the renewal bind processes and checklist and ensures all aspects of the renewal are completed and documented within the file.
Ensures the file is accurately documented to minimise E&O exposure and to be able to quickly respond to client requests.
Requirements
Current insurance licence in property & casualty for the state in which your agency office is located.
Ability to work toward professional designation.
Must be comfortable in an electronic environment with strong computer skills.
Strong working knowledge of Word, PowerPoint and Excel.
Excellent people skills and ability to work well in a team environment.
Excellent verbal and written communication skills.
Strong organisational skills and attention to detail.
Education / Experience
High school diploma (college preferred).
Bachelor’s degree in a business or related field OR equivalent relevant experience.
A minimum of five years’ experience within the insurance industry or business‑related experience.
Physical Demands
Position entails long periods of remaining stationary, whether in a seated or standing position.
Must have access to a reliable source of transportation. Some travel may be required.
Frequent and extended screen exposure and a large amount of typing.
Benefits & Perks
Competitive compensation.
Industry‑leading healthcare.
Savings and investments.
Charitable giving programmes.
Offering hybrid work option.
Opportunities for growth.
Parental leave.
Generous time away.
Acrisure is committed to making an impact in our communities by giving back, with millions committed to children’s health with Helen DeVos Children’s Hospital and UPMC Children’s Hospital of Pittsburgh. For more, visit www.Acrisure.com.
Why Join Us At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future. Acrisure has pledged more than 22 million through its partnerships with Corewell Health, Helen DeVos Children’s Hospital in Grand Rapids, Michigan, UPMC Children’s Hospital in Pittsburgh, Pennsylvania and Blythedale Children’s Hospital in Valhalla, New York.
We also offer our employees a comprehensive suite of benefits and perks, including:
Physical wellness: comprehensive medical insurance, dental insurance and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Mental wellness: generous paid time off and holidays; employee assistance programme; and a complimentary Calm app subscription.
Financial wellness: immediate vesting in a 401(k) plan; health savings account and flexible spending account options; commuter benefits; and employee discount programmes.
Family care: paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
… and so much more!
This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.
Acrisure is an Equal Opportunity Employer.
We consider qualified applicants without regard to race, colour, religion, sex, national origin, disability or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.
California Residents:
Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.
Recruitment Fraud:
Please visit here to learn more about our Recruitment Fraud Notice.
#J-18808-Ljbffr