Insurance Office of America
Commercial Lines Account Manager (Arizona)
Insurance Office of America, Tucson, Arizona, United States, 85718
Account Manager – Commercial Lines (Arizona)
Join
Insurance Office of America
to manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day‑to‑day administrative and customer service activities, resolving complex issues and preventing errors or omissions.
Hybrid / Remote Hybrid preferred: 1–2 days in office at a future Tucson, AZ location. Fully remote for Arizona residents.
Remote work requires a dedicated, distraction‑free workspace. Residents within a 50‑mile radius of a branch may be required to work onsite occasionally.
Key Responsibilities
Maintain technical competence and industry expertise.
Direct daily activities of the account management team.
Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Manage policy expirations and renewals.
Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Monitor reports and collect outstanding balances on delinquent accounts.
Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
Monitor and maintain activity/suspense to ensure timely completion.
Communicate frequently and transparently with the account team regarding workload status and issues.
Deliver excellent service, anticipating needs and responding quickly to service requests.
Stay updated on company policies and procedures.
Seek and adopt best practices for continuous improvement.
Demonstrate integrity and leadership, championing IOA values.
Ideal Candidate Qualifications
3+ years of account management experience, or 5+ years in the insurance industry.
Thorough knowledge of insurance brokerage and client needs.
Required active property & casualty licensing; professional designation (CIC or equivalent) preferred.
Strong analytical, problem‑solving, and decision‑making skills.
Exceptional customer service, communication, multitasking, and organizational skills.
Proficiency in MS Office (Outlook, Word, Excel).
High School Diploma (or equivalent).
What We Offer
Competitive salaries and bonus potential.
Company‑paid health insurance.
Paid holidays, vacations, and sick time.
401(k) with employer match.
Professional growth and career progression opportunities.
Respectful culture and work/family life balance.
Community service commitment.
Supportive teammates and a rewarding work environment.
Salary Range $75,000.00 – $95,000.00 per year, depending on experience, relevant skills, and geographic location.
Application Process
30‑minute phone screen.
Online assessments.
Interview(s).
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr
Join
Insurance Office of America
to manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day‑to‑day administrative and customer service activities, resolving complex issues and preventing errors or omissions.
Hybrid / Remote Hybrid preferred: 1–2 days in office at a future Tucson, AZ location. Fully remote for Arizona residents.
Remote work requires a dedicated, distraction‑free workspace. Residents within a 50‑mile radius of a branch may be required to work onsite occasionally.
Key Responsibilities
Maintain technical competence and industry expertise.
Direct daily activities of the account management team.
Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Manage policy expirations and renewals.
Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Monitor reports and collect outstanding balances on delinquent accounts.
Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
Monitor and maintain activity/suspense to ensure timely completion.
Communicate frequently and transparently with the account team regarding workload status and issues.
Deliver excellent service, anticipating needs and responding quickly to service requests.
Stay updated on company policies and procedures.
Seek and adopt best practices for continuous improvement.
Demonstrate integrity and leadership, championing IOA values.
Ideal Candidate Qualifications
3+ years of account management experience, or 5+ years in the insurance industry.
Thorough knowledge of insurance brokerage and client needs.
Required active property & casualty licensing; professional designation (CIC or equivalent) preferred.
Strong analytical, problem‑solving, and decision‑making skills.
Exceptional customer service, communication, multitasking, and organizational skills.
Proficiency in MS Office (Outlook, Word, Excel).
High School Diploma (or equivalent).
What We Offer
Competitive salaries and bonus potential.
Company‑paid health insurance.
Paid holidays, vacations, and sick time.
401(k) with employer match.
Professional growth and career progression opportunities.
Respectful culture and work/family life balance.
Community service commitment.
Supportive teammates and a rewarding work environment.
Salary Range $75,000.00 – $95,000.00 per year, depending on experience, relevant skills, and geographic location.
Application Process
30‑minute phone screen.
Online assessments.
Interview(s).
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr