TEKsystems c/o Allegis Group
Service Desk Analyst
TEKsystems c/o Allegis Group, Saint Paul, Minnesota, United States, 55199
Job Description:
Remote Service Desk Specialist Associate
Location:
Fully Remote
Job Type:
Full-Time
Shift Options:
Mon-Fri: 2:00 PM – 10:00 PM
Alternative Shift: Sat/Sun 2:00 AM – 2:30 PM (12‑hour shifts) & Mon/Tue 8:00 AM – 4:30 PM (Off Wed/Thu/Fri)
About the Role
We are seeking a Remote Service Desk Specialist Associate to provide technical support to IT users. This role focuses on password resets, troubleshooting, and escalating issues when necessary. You will utilize remote desktop tools to resolve IT questions and ensure timely solutions within service level expectations.
Key Responsibilities
Handle password reset requests and basic incidents; escalate complex issues to higher-level support
Document, track, and monitor incident work orders in ServiceNow
Ensure timely resolution of IT user needs according to SLAs
Troubleshoot and resolve incidents remotely, including more complex work orders
Assist Incident Management and the EOC during system/application outages
Required Skills Service Desk / Help Desk Support, Windows 10, Active Directory, ServiceNow, Password Reset & Troubleshooting, Strong Customer Service and Phone Support
Preferred Qualifications
Customer Service Mindset: A natural desire to help others solve problems
Problem‑Solving Ability: Technical curiosity and resourcefulness to find solutions
Technical Aptitude: A+ or Microsoft certifications (MCSA) preferred, but not required. Self‑taught candidates with 6‑12 months of experience are welcome
Initiative and ability to work independently
Experience Level Entry to Intermediate (6 months‑1 year experience preferred)
Why Join Us?
Fully Remote Work
Opportunity to grow technical skills
Collaborative and supportive team environment
Job Type & Location This is a Contract position based out of Saint Paul, MN.
Pay and Benefits The pay range for this position is $20.00 – $20.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully remote position.
Application Deadline This position is anticipated to close on Jan 14, 2026.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Location:
Fully Remote
Job Type:
Full-Time
Shift Options:
Mon-Fri: 2:00 PM – 10:00 PM
Alternative Shift: Sat/Sun 2:00 AM – 2:30 PM (12‑hour shifts) & Mon/Tue 8:00 AM – 4:30 PM (Off Wed/Thu/Fri)
About the Role
We are seeking a Remote Service Desk Specialist Associate to provide technical support to IT users. This role focuses on password resets, troubleshooting, and escalating issues when necessary. You will utilize remote desktop tools to resolve IT questions and ensure timely solutions within service level expectations.
Key Responsibilities
Handle password reset requests and basic incidents; escalate complex issues to higher-level support
Document, track, and monitor incident work orders in ServiceNow
Ensure timely resolution of IT user needs according to SLAs
Troubleshoot and resolve incidents remotely, including more complex work orders
Assist Incident Management and the EOC during system/application outages
Required Skills Service Desk / Help Desk Support, Windows 10, Active Directory, ServiceNow, Password Reset & Troubleshooting, Strong Customer Service and Phone Support
Preferred Qualifications
Customer Service Mindset: A natural desire to help others solve problems
Problem‑Solving Ability: Technical curiosity and resourcefulness to find solutions
Technical Aptitude: A+ or Microsoft certifications (MCSA) preferred, but not required. Self‑taught candidates with 6‑12 months of experience are welcome
Initiative and ability to work independently
Experience Level Entry to Intermediate (6 months‑1 year experience preferred)
Why Join Us?
Fully Remote Work
Opportunity to grow technical skills
Collaborative and supportive team environment
Job Type & Location This is a Contract position based out of Saint Paul, MN.
Pay and Benefits The pay range for this position is $20.00 – $20.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully remote position.
Application Deadline This position is anticipated to close on Jan 14, 2026.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr