Yochana
Senior Recruitment & Resource Specialist at Yochana IT Solutions INC
Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting.
Phone support experience is mandatory.
Experience in Technical helpdesk or technical call center support is required.
Hands‑on experience with Azure AD, Intune/MDM, MFA, and VPN support.
Familiarity with ticketing tools like ServiceNow or Jira Service Management.
Excellent communication, customer service capability, and problem‑solving skills.
Ability to follow processes and work in a structured SLA‑driven environment.
A proactive mindset with the ability to make a meaningful impact.
Customer focused with eagerness to learn and grow continuously.
Seniority level: Associate
Employment type: Contract
Job function: Engineering, Information Technology, Analyst
Industries: IT Services and IT Consulting
#J-18808-Ljbffr
Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting.
Phone support experience is mandatory.
Experience in Technical helpdesk or technical call center support is required.
Hands‑on experience with Azure AD, Intune/MDM, MFA, and VPN support.
Familiarity with ticketing tools like ServiceNow or Jira Service Management.
Excellent communication, customer service capability, and problem‑solving skills.
Ability to follow processes and work in a structured SLA‑driven environment.
A proactive mindset with the ability to make a meaningful impact.
Customer focused with eagerness to learn and grow continuously.
Seniority level: Associate
Employment type: Contract
Job function: Engineering, Information Technology, Analyst
Industries: IT Services and IT Consulting
#J-18808-Ljbffr