Cystems Logic Inc
If you are interested and your experience match with job description.
Please send your updated resume with below details....Asap
Job Summary The Genesys Developer will be responsible for designing, developing, configuring and supporting Genesys-based contact center solutions. This role will work closely with business stakeholders and technical teams to deliver high-quality voice and digital customer engagement solutions. The ideal candidate will have strong hands‑on experience with Genesys platforms, IVR development, call routing and system integrations.
Required Skills & Qualifications
Strong experience with Genesys Framework, Genesys Engage or Genesys Cloud
Hands‑on development experience with IVR, call flows and routing strategies
Experience with Genesys Composer, Architect or GVP
Strong knowledge of SIP, VoIP and contact center technologies
Solid understanding of web services, APIs and CTI integrations
Experience with SQL and database concepts
Strong troubleshooting and debugging skills
Excellent communication and documentation skills
Key Responsibilities
Design, develop and maintain Genesys contact center solutions
Build and enhance IVR applications, call routing and interaction flows
Configure and support inbound and outbound calling campaigns
Integrate Genesys with CRM and other enterprise systems
Troubleshoot production issues and provide ongoing support
Participate in requirements gathering, design discussions and solution reviews
Perform unit testing and support UAT activities
Prepare technical documentation and knowledge transfer materials.
Nice to Have
Experience with Genesys Cloud CX
Knowledge of AWS or Azure cloud environments
Additional Information All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr
Please send your updated resume with below details....Asap
Job Summary The Genesys Developer will be responsible for designing, developing, configuring and supporting Genesys-based contact center solutions. This role will work closely with business stakeholders and technical teams to deliver high-quality voice and digital customer engagement solutions. The ideal candidate will have strong hands‑on experience with Genesys platforms, IVR development, call routing and system integrations.
Required Skills & Qualifications
Strong experience with Genesys Framework, Genesys Engage or Genesys Cloud
Hands‑on development experience with IVR, call flows and routing strategies
Experience with Genesys Composer, Architect or GVP
Strong knowledge of SIP, VoIP and contact center technologies
Solid understanding of web services, APIs and CTI integrations
Experience with SQL and database concepts
Strong troubleshooting and debugging skills
Excellent communication and documentation skills
Key Responsibilities
Design, develop and maintain Genesys contact center solutions
Build and enhance IVR applications, call routing and interaction flows
Configure and support inbound and outbound calling campaigns
Integrate Genesys with CRM and other enterprise systems
Troubleshoot production issues and provide ongoing support
Participate in requirements gathering, design discussions and solution reviews
Perform unit testing and support UAT activities
Prepare technical documentation and knowledge transfer materials.
Nice to Have
Experience with Genesys Cloud CX
Knowledge of AWS or Azure cloud environments
Additional Information All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr