Lube-Tech
Associate Customer Experience Representative
Lube-Tech, Milwaukee, Wisconsin, United States, 53244
Associate Customer Experience Representative
3 days ago Be among the first 25 applicants
With a purpose
to make tomorrow a little bit better than today for each other, our customers, and our communities, Ascentek provides an environment where you can love what you do and be your best every day.
What you will enjoy by being a part of a 2025 USA Great Place to Work certified company
Medical Plan options, including fertility coverage and free mental health and telehealth coverage
Dental and Vision Insurance
FSA/HSA options
Paid parental leave
Company-provided short-term disability, long-term disability, and life insurance
Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance
401(k) with a generous company match
Pet Insurance Benefits
Tuition reimbursement
21 Paid Days Off
7 Paid Holidays
Short-term Incentive Plan (STIP), ask your Talent Partner for details
Dress For Your Day (casual dress environment)
Work Your Way (hybrid work) – Three days on site with anchor day on Wednesdays
Paid comprehensive on-the-job training
Company phone provided
Company computer provided
Career advancement opportunities
Job Summary As an Associate Customer Experience Representative, you play a key role in delivering on our customer promise to provide service beyond expectations by building relationships with our valued customers, actively managing customer orders and requests, and partnering with our sales teammates to achieve growth initiatives.
Responsibilities
Accurately enter and maintain customer orders and returns in JDE.
Provide customer support through our email orders inbox, phone queue, and direct customer calls/emails.
Collaboratively troubleshoot delivery issues, backorders, sample requests, invoice inquiries, pricing, credits, product availability, and use of our website.
Partner closely with assigned sales representatives to efficiently manage customer account information, pricing, orders, returns, billing and credits, and product availability.
Maintain accurate customer account information, including but not limited to, order notifications, address, routing information, delivery contacts, and payment and freight terms.
Have an in-depth understanding of our company structure and personnel to accurately connect customers and sales reps to the correct department or division.
Learn and maintain product and service knowledge of Ascentek offerings.
Knowledge and understanding of Ascentek systems, including but not limited to JDE, Salesforce, eCommerce, ICE, SPS, DocLink, Microsoft Teams, Outlook, Excel & Word, and Smartsheet.
Education
High School Diploma
Bachelor or Associate Degree
Knowledge, Skills, and Abilities
Detail-oriented and organized.
Excellent verbal and written communication skills.
Ability to maintain calm and stay organized while constantly re-prioritizing a multitude of tasks and requests.
Intermediate mathematical and problem-solving abilities and computer literacy.
Comprehensive understanding of Ascentek systems, including but not limited to JDE, Salesforce, eCommerce, ICE, SPS, DocLink, Microsoft Teams, Outlook, Excel & Word, and Smartsheet.
Ability to provide customer, sales rep, and account support and troubleshoot issues through email orders inbox, direct email, phone queues, and direct calls with little to no assistance from others.
Elevates technical or complex issues to level III, lead, or supervisor.
Capable of upselling, product cross-references, and add-ons with some assistance.
2-5 years of experience as a Customer Experience Representative.
Experience and Training
Prior customer service, customer care, customer experience, or support specialist experience.
Experience with customer relationship management tools, such as JDE and Salesforce.
Lubricant, chemical, and equipment sales, installation & maintenance knowledge, or experience.
Compensation
Hourly rate between
$22
and
$25 , based on experience and qualifications.
Salary is subject to increase based on experience, education, market comparisons, and internal equity.
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industry: Oil and Gas
At Ascentek, we are committed to providing accurate and up-to-date information about our career opportunities. For the most accurate job descriptions, salary details, and benefit information, we encourage you to visit our official careers page at https://www.ascentek.com/careers/.
Ascentek is an Equal Employment Opportunity/Affirmative Action Employer. Qualified applicants including women, minorities, veterans, and individuals with disabilities are encouraged to apply.
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With a purpose
to make tomorrow a little bit better than today for each other, our customers, and our communities, Ascentek provides an environment where you can love what you do and be your best every day.
What you will enjoy by being a part of a 2025 USA Great Place to Work certified company
Medical Plan options, including fertility coverage and free mental health and telehealth coverage
Dental and Vision Insurance
FSA/HSA options
Paid parental leave
Company-provided short-term disability, long-term disability, and life insurance
Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance
401(k) with a generous company match
Pet Insurance Benefits
Tuition reimbursement
21 Paid Days Off
7 Paid Holidays
Short-term Incentive Plan (STIP), ask your Talent Partner for details
Dress For Your Day (casual dress environment)
Work Your Way (hybrid work) – Three days on site with anchor day on Wednesdays
Paid comprehensive on-the-job training
Company phone provided
Company computer provided
Career advancement opportunities
Job Summary As an Associate Customer Experience Representative, you play a key role in delivering on our customer promise to provide service beyond expectations by building relationships with our valued customers, actively managing customer orders and requests, and partnering with our sales teammates to achieve growth initiatives.
Responsibilities
Accurately enter and maintain customer orders and returns in JDE.
Provide customer support through our email orders inbox, phone queue, and direct customer calls/emails.
Collaboratively troubleshoot delivery issues, backorders, sample requests, invoice inquiries, pricing, credits, product availability, and use of our website.
Partner closely with assigned sales representatives to efficiently manage customer account information, pricing, orders, returns, billing and credits, and product availability.
Maintain accurate customer account information, including but not limited to, order notifications, address, routing information, delivery contacts, and payment and freight terms.
Have an in-depth understanding of our company structure and personnel to accurately connect customers and sales reps to the correct department or division.
Learn and maintain product and service knowledge of Ascentek offerings.
Knowledge and understanding of Ascentek systems, including but not limited to JDE, Salesforce, eCommerce, ICE, SPS, DocLink, Microsoft Teams, Outlook, Excel & Word, and Smartsheet.
Education
High School Diploma
Bachelor or Associate Degree
Knowledge, Skills, and Abilities
Detail-oriented and organized.
Excellent verbal and written communication skills.
Ability to maintain calm and stay organized while constantly re-prioritizing a multitude of tasks and requests.
Intermediate mathematical and problem-solving abilities and computer literacy.
Comprehensive understanding of Ascentek systems, including but not limited to JDE, Salesforce, eCommerce, ICE, SPS, DocLink, Microsoft Teams, Outlook, Excel & Word, and Smartsheet.
Ability to provide customer, sales rep, and account support and troubleshoot issues through email orders inbox, direct email, phone queues, and direct calls with little to no assistance from others.
Elevates technical or complex issues to level III, lead, or supervisor.
Capable of upselling, product cross-references, and add-ons with some assistance.
2-5 years of experience as a Customer Experience Representative.
Experience and Training
Prior customer service, customer care, customer experience, or support specialist experience.
Experience with customer relationship management tools, such as JDE and Salesforce.
Lubricant, chemical, and equipment sales, installation & maintenance knowledge, or experience.
Compensation
Hourly rate between
$22
and
$25 , based on experience and qualifications.
Salary is subject to increase based on experience, education, market comparisons, and internal equity.
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industry: Oil and Gas
At Ascentek, we are committed to providing accurate and up-to-date information about our career opportunities. For the most accurate job descriptions, salary details, and benefit information, we encourage you to visit our official careers page at https://www.ascentek.com/careers/.
Ascentek is an Equal Employment Opportunity/Affirmative Action Employer. Qualified applicants including women, minorities, veterans, and individuals with disabilities are encouraged to apply.
#J-18808-Ljbffr