TTM Technologies
TTM Technologies, Inc. - Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer
About TTM TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency ("RF") components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards ("PCB"s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.
Additional information can be found at www.ttm.com
Scope The Customer Service Representative primary job objective is to work with internal and external customers to coordinate, manage, mediate, and negotiate any item or activity such as price, delivery, quality, and responsiveness.
In order to maximize customer satisfaction this job requires timely and accurate responses to: requests for quotes, material planning, order entry, engineering holds, order changes, schedule sharing, order status, requests for RMA's, and resolution of shipping and accounting issues. This position requires continuous improvement in cycle time for customer communications in order to maintain the highest level of customer satisfaction.
Duties and Responsibilities
Initiate quote process in internal quoting system
Upon receipt of all orders, follow order entry procedure and complete checklist
Enter Sales Order and work with production control to meet requested lead times/ship dates
Transmit order acknowledgement to customer
Save all pertinent documentation in program management documents
Work with customer weekly or monthly forecasts to schedule production quantities to meet the customer min/max inventory requirements. Complete all order entry and/or change orders to maintain scheduled requirements.
Work with consignment customers to assure inventory is pulled and invoiced in contracted time frame
Monitor "in transit" shipments for timely receipt to the consignment hubs
Maintain weekly forecast information
Enter changes as requested for expedites, pushouts, cancels, and customer holds
Work with Production Control to meet Customer demands and forward acknowledgement to Customer
Submit cancellations per procedure and obtain approvals as needed
Transmit charges to customer and monitor for invoicing and payment
Set up new part order as required, and modify sales order as appropriate
Receive requests for returns and work with quality department for appropriate approvals
Assign RMS number via system and set up for return order; Transmit RMA number to customer
Work closely with operations, engineering, and quality to accurately give order updates and to resolve on time delivery and quality issues
Communicate in timely manner to keep customer informed. Work expedited ship methods as needed to meet committed Dock dates
Work with accounting and buyers for assigned customer monthly statements to resolve overdue payments when there are issues to resolve regarding unit price, quantity, EDI problems etc.
Actively involved with the internal teams within the department to reduce cycle times and order entry errors to promote continuous improvement
Works with Account and Program Managers to compile various activity reports designed to generate sales forecasting data and sales strategies
Participates with account and program management in on-site customer review meetings. Will travel to customer site on occasion
Cold-call customers or prospective customers to drive business
Work with site management, inside sales and customer service to ensure: Customer Satisfaction, Effective pricing strategies are in place, NPI execution, Business Growth
Follow "7 Elements of Success" guidelines
Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Essential Knowledge and Skills
Printed circuit board manufacturing knowledge is preferred
Working knowledge of all aspects of Inside sales functions is preferred
Must be knowledgeable in spreadsheet and word processing software, as well as the knowledge to use the Internet
Decision making skills with respect to matching strategies and capabilities with customer demands well as in interpretation of a variety of instructions furnished in written, oral, diagram (print reading) or schedule form
Excellent verbal and written communication skills is a must
Ability to lift 50 pounds unassisted
Must be able to quickly react in order to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to manage in conflict situations with internal and external customers in order to maintain the highest level of customer satisfaction
Education and Experience Bachelor's degree preferred
1-3 years of manufacturing or PCB experience preferred
Compensation and Benefits TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401K, Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available 1st of the month following date of hire.
Compensation for roles at TTM Technologies varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, TTM provides a reasonable range of compensation for roles that my be hired in New York, California and Colorado. For California-based roles, compensation ranges are based upon specific physical locations.
Export Statement Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of foreign visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.
Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
#J-18808-Ljbffr
About TTM TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency ("RF") components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards ("PCB"s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.
Additional information can be found at www.ttm.com
Scope The Customer Service Representative primary job objective is to work with internal and external customers to coordinate, manage, mediate, and negotiate any item or activity such as price, delivery, quality, and responsiveness.
In order to maximize customer satisfaction this job requires timely and accurate responses to: requests for quotes, material planning, order entry, engineering holds, order changes, schedule sharing, order status, requests for RMA's, and resolution of shipping and accounting issues. This position requires continuous improvement in cycle time for customer communications in order to maintain the highest level of customer satisfaction.
Duties and Responsibilities
Initiate quote process in internal quoting system
Upon receipt of all orders, follow order entry procedure and complete checklist
Enter Sales Order and work with production control to meet requested lead times/ship dates
Transmit order acknowledgement to customer
Save all pertinent documentation in program management documents
Work with customer weekly or monthly forecasts to schedule production quantities to meet the customer min/max inventory requirements. Complete all order entry and/or change orders to maintain scheduled requirements.
Work with consignment customers to assure inventory is pulled and invoiced in contracted time frame
Monitor "in transit" shipments for timely receipt to the consignment hubs
Maintain weekly forecast information
Enter changes as requested for expedites, pushouts, cancels, and customer holds
Work with Production Control to meet Customer demands and forward acknowledgement to Customer
Submit cancellations per procedure and obtain approvals as needed
Transmit charges to customer and monitor for invoicing and payment
Set up new part order as required, and modify sales order as appropriate
Receive requests for returns and work with quality department for appropriate approvals
Assign RMS number via system and set up for return order; Transmit RMA number to customer
Work closely with operations, engineering, and quality to accurately give order updates and to resolve on time delivery and quality issues
Communicate in timely manner to keep customer informed. Work expedited ship methods as needed to meet committed Dock dates
Work with accounting and buyers for assigned customer monthly statements to resolve overdue payments when there are issues to resolve regarding unit price, quantity, EDI problems etc.
Actively involved with the internal teams within the department to reduce cycle times and order entry errors to promote continuous improvement
Works with Account and Program Managers to compile various activity reports designed to generate sales forecasting data and sales strategies
Participates with account and program management in on-site customer review meetings. Will travel to customer site on occasion
Cold-call customers or prospective customers to drive business
Work with site management, inside sales and customer service to ensure: Customer Satisfaction, Effective pricing strategies are in place, NPI execution, Business Growth
Follow "7 Elements of Success" guidelines
Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Essential Knowledge and Skills
Printed circuit board manufacturing knowledge is preferred
Working knowledge of all aspects of Inside sales functions is preferred
Must be knowledgeable in spreadsheet and word processing software, as well as the knowledge to use the Internet
Decision making skills with respect to matching strategies and capabilities with customer demands well as in interpretation of a variety of instructions furnished in written, oral, diagram (print reading) or schedule form
Excellent verbal and written communication skills is a must
Ability to lift 50 pounds unassisted
Must be able to quickly react in order to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to manage in conflict situations with internal and external customers in order to maintain the highest level of customer satisfaction
Education and Experience Bachelor's degree preferred
1-3 years of manufacturing or PCB experience preferred
Compensation and Benefits TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401K, Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available 1st of the month following date of hire.
Compensation for roles at TTM Technologies varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, TTM provides a reasonable range of compensation for roles that my be hired in New York, California and Colorado. For California-based roles, compensation ranges are based upon specific physical locations.
Export Statement Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of foreign visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.
Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
#J-18808-Ljbffr