Steak n Shake
Instructional Designer (QSR / Operations Training)
Location: Remote/Hybrid in a main Steak n Shake Market
Department: Learning & Development
Reports to: VP Training
Steak n Shake is seeking an experienced Instructional Designer to create engaging, performance-driven training for our restaurant and corporate teams. This role partners closely with Operations and cross-functional teams to deliver learning that improves execution, guest experience, and retention.
This position is ideal for a learning professional who combines strong instructional design expertise with an understanding of quick‑service restaurant (QSR), retail, or hospitality operations.
Responsibilities
Design and develop eLearning, instructor‑led training, and job aids for frontline and leadership roles
Apply adult learning theory and instructional design models (ADDIE, SAM) to align training with operational initiatives, menu changes, and promotions
Develop and manage content in the LMS; incorporate video and interactive learning components
Evaluate training effectiveness using feedback, LMS data, and field metrics
Partner with Operations to pilot, refine, and roll out training programs
Visit restaurants to observe operations, validate effectiveness, and gather feedback
Qualifications
Bachelor’s degree in Instructional Design, Education, or related field (Master’s degree preferred)
5+ years instructional design experience in QSR, retail, or hospitality; 5+ years training frontline hourly teams and managers
Proficiency with eLearning tools (Articulate Storyline/Rise, Camtasia, Canva, Adobe, Vyond)
Strong communication, project management, and stakeholder collaboration skills with proven ability to meet deadlines
Data‑driven mindset with the ability to evaluate learning impact using the Kirkpatrick framework
Knowledge of food safety standards, QSR standards, and hospitality principles
Additional Detail
You are located in one of the following areas: Indianapolis, Cincinnati, Nashville, St. Louis, Atlanta, Tampa, Orlando
Average 5% travel for field observation, analysis, and implementation evaluation
Passion for operational excellence and learner‑centered design
Role is fast‑paced, operations‑driven with high visibility and impact
Opportunity to directly influence guest experience, team performance, and retention
About Steak n Shake Steak ‘n Shake is a classic American brand born on Route 66 in 1934. We are the creators of the Steakburger, extraordinary homemade milkshakes, and famous beef tallow fries. We use higher quality ingredients, care about our people by proudly being the maximum wage employer, and seek to lead in food quality and service while embracing leading technologies such as Bitcoin.
Seniority Level
Associate
Employment Type
Full‑time
Job Function
Training, Marketing, and Education
Restaurants, Hospitality, and Retail
#J-18808-Ljbffr
Department: Learning & Development
Reports to: VP Training
Steak n Shake is seeking an experienced Instructional Designer to create engaging, performance-driven training for our restaurant and corporate teams. This role partners closely with Operations and cross-functional teams to deliver learning that improves execution, guest experience, and retention.
This position is ideal for a learning professional who combines strong instructional design expertise with an understanding of quick‑service restaurant (QSR), retail, or hospitality operations.
Responsibilities
Design and develop eLearning, instructor‑led training, and job aids for frontline and leadership roles
Apply adult learning theory and instructional design models (ADDIE, SAM) to align training with operational initiatives, menu changes, and promotions
Develop and manage content in the LMS; incorporate video and interactive learning components
Evaluate training effectiveness using feedback, LMS data, and field metrics
Partner with Operations to pilot, refine, and roll out training programs
Visit restaurants to observe operations, validate effectiveness, and gather feedback
Qualifications
Bachelor’s degree in Instructional Design, Education, or related field (Master’s degree preferred)
5+ years instructional design experience in QSR, retail, or hospitality; 5+ years training frontline hourly teams and managers
Proficiency with eLearning tools (Articulate Storyline/Rise, Camtasia, Canva, Adobe, Vyond)
Strong communication, project management, and stakeholder collaboration skills with proven ability to meet deadlines
Data‑driven mindset with the ability to evaluate learning impact using the Kirkpatrick framework
Knowledge of food safety standards, QSR standards, and hospitality principles
Additional Detail
You are located in one of the following areas: Indianapolis, Cincinnati, Nashville, St. Louis, Atlanta, Tampa, Orlando
Average 5% travel for field observation, analysis, and implementation evaluation
Passion for operational excellence and learner‑centered design
Role is fast‑paced, operations‑driven with high visibility and impact
Opportunity to directly influence guest experience, team performance, and retention
About Steak n Shake Steak ‘n Shake is a classic American brand born on Route 66 in 1934. We are the creators of the Steakburger, extraordinary homemade milkshakes, and famous beef tallow fries. We use higher quality ingredients, care about our people by proudly being the maximum wage employer, and seek to lead in food quality and service while embracing leading technologies such as Bitcoin.
Seniority Level
Associate
Employment Type
Full‑time
Job Function
Training, Marketing, and Education
Restaurants, Hospitality, and Retail
#J-18808-Ljbffr