HomeStop Inc.
Inside Sales - Call Center Agent (Remote)
Location:
Dallas, TX - Remote (Must overlap with US Central Time Zone)
Reports To:
Head of Operations
Type:
Full-Time / Contract
About Us:
HomeStop Inc. is a leader in premium home services—including attic insulation, siding, doors, sunrooms, and concrete coating—with a strong focus on quality and customer satisfaction. Our Sales Support Call Center Agents ensure customers receive exceptional care before, during, and after their purchase.
Role Overview Join HomeStop as an Inside Sales - Call Center Agent and help deliver a smooth, seamless customer experience from the first inquiry to post‑sale support. If you’re a confident communicator who thrives in a customer‑facing, fast‑paced environment, this role is for you!
Key Responsibilities
Quickly respond to new inbound inquiries within defined response‑time speed‑to‑lead (e.g., under 30 seconds) to ensure customers receive timely assistance and accurate information.
Proactively follow up on newly received leads to confirm service needs, answer initial questions, and ensure a smooth handoff to the appropriate team while documenting all interactions in the CRM.
Handle inbound calls, providing accurate information about products and services.
Support the sales team by scheduling appointments, managing inquiries, and following up on leads.
Deliver post‑sale support by answering questions, scheduling services, and resolving customer issues.
Serve as a key contact for installation assistance, other concerns, and general follow‑ups.
Maintain detailed, accurate notes in the CRM for timely follow‑up and tracking.
Work closely with sales, customer service, and field teams to ensure seamless communication.
Escalate complex issues when needed while maintaining ownership of customer satisfaction.
What You Bring
Experience in call center, customer service, or sales support.
Strong communication skills and ability to build rapport over the phone.
Solid problem‑solving skills and professionalism in challenging situations.
Ability to multitask across pre‑sale and post‑sale needs with high attention to detail.
Basic computer knowledge and familiarity with CRM/call‑center tools.
Customer‑first mindset and proactive approach.
Ability to manage high call volume in a fast‑paced setting.
Why HomeStop?
Competitive pay with performance‑based incentives
Continuous training and growth opportunities
Collaborative, supportive team environment
Impactful role driving customer satisfaction from start to finish
Structured schedule supporting work‑life balance
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Sales and Business Development
Construction
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Dallas, TX - Remote (Must overlap with US Central Time Zone)
Reports To:
Head of Operations
Type:
Full-Time / Contract
About Us:
HomeStop Inc. is a leader in premium home services—including attic insulation, siding, doors, sunrooms, and concrete coating—with a strong focus on quality and customer satisfaction. Our Sales Support Call Center Agents ensure customers receive exceptional care before, during, and after their purchase.
Role Overview Join HomeStop as an Inside Sales - Call Center Agent and help deliver a smooth, seamless customer experience from the first inquiry to post‑sale support. If you’re a confident communicator who thrives in a customer‑facing, fast‑paced environment, this role is for you!
Key Responsibilities
Quickly respond to new inbound inquiries within defined response‑time speed‑to‑lead (e.g., under 30 seconds) to ensure customers receive timely assistance and accurate information.
Proactively follow up on newly received leads to confirm service needs, answer initial questions, and ensure a smooth handoff to the appropriate team while documenting all interactions in the CRM.
Handle inbound calls, providing accurate information about products and services.
Support the sales team by scheduling appointments, managing inquiries, and following up on leads.
Deliver post‑sale support by answering questions, scheduling services, and resolving customer issues.
Serve as a key contact for installation assistance, other concerns, and general follow‑ups.
Maintain detailed, accurate notes in the CRM for timely follow‑up and tracking.
Work closely with sales, customer service, and field teams to ensure seamless communication.
Escalate complex issues when needed while maintaining ownership of customer satisfaction.
What You Bring
Experience in call center, customer service, or sales support.
Strong communication skills and ability to build rapport over the phone.
Solid problem‑solving skills and professionalism in challenging situations.
Ability to multitask across pre‑sale and post‑sale needs with high attention to detail.
Basic computer knowledge and familiarity with CRM/call‑center tools.
Customer‑first mindset and proactive approach.
Ability to manage high call volume in a fast‑paced setting.
Why HomeStop?
Competitive pay with performance‑based incentives
Continuous training and growth opportunities
Collaborative, supportive team environment
Impactful role driving customer satisfaction from start to finish
Structured schedule supporting work‑life balance
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Sales and Business Development
Construction
#J-18808-Ljbffr