Mindlance
The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, either as part of their routine health care or for insights into life‑defining health decisions. The PSR I draws quality blood samples, prepares those specimens for lab testing, and follows established practices and procedures. With direct patient contact, the PSR I creates an atmosphere of trust and confidence while explaining procedures and drawing blood specimens skillfully, safely and accurately. The PSR I demonstrates leadership behaviors, focuses on process excellence, and maintains confidentiality and accuracy of patient information.
Under the direction of the area supervisor, the PSR I performs daily activities accurately and on time, maintaining a safe and professional environment. The PSR I performs both forensic and clinical specimen collection and processing duties following established practices and procedures, maintains required records and documentation, and promotes a positive image to patients, clients, employees, and the public.
Job Requirements
Ability to provide quality, error‑free work in a fast‑paced environment.
Ability to work independently with minimal on‑site supervision.
Excellent phlebotomy skills, including pediatric and geriatric techniques.
Flexible and available based on staffing needs, which includes weekends, holidays, on‑call, and overtime.
Required Education
High school diploma or equivalent (REQUIRED).
Medical training: medical assistant or paramedic training preferred.
Phlebotomy certification preferred (required in California, Nevada, and Washington).
Work Experience
Minimum of 6 months experience (REQUIRED). One (or more) years of phlebotomy experience preferred.
Customer service experience in a retail or service environment preferred.
Keyboard/data entry experience a must.
EEO "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
While Mindlance is an equal opportunity employer, our clients require that we conduct background checks on all hires who receive a contingent offer of employment. It is understood that any offer extended by Mindlance is contingent on meeting the requirements set forth by the client, which may include but are not necessarily limited to criminal history (including sexual crimes), verification of social security number, employment verification, motor vehicle records, verification of education, professional licensure where applicable, and debarment authorities. This process is conducted to verify the accuracy of the information provided by the candidate. A guilty misdemeanor or felony conviction on an applicant's record does not, in any way, render the applicant ineligible for hire; however, all convictions will be escalated to the compliance team.
Offer of Employment Process When making any offer of employment to a successful candidate, Mindlance staff is responsible to the hiring party to inform the candidate of the client's intent to extend a contingent offer of employment. Upon the successful completion of the background check and drug screen, the submission of all Mindlance paperwork along with any client‑specific documents, the associate will be cleared for their assignment. Once the start instructions are received, which is typically the Friday prior to the candidate's start date, the associate will receive starting instructions from the account management team.
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Under the direction of the area supervisor, the PSR I performs daily activities accurately and on time, maintaining a safe and professional environment. The PSR I performs both forensic and clinical specimen collection and processing duties following established practices and procedures, maintains required records and documentation, and promotes a positive image to patients, clients, employees, and the public.
Job Requirements
Ability to provide quality, error‑free work in a fast‑paced environment.
Ability to work independently with minimal on‑site supervision.
Excellent phlebotomy skills, including pediatric and geriatric techniques.
Flexible and available based on staffing needs, which includes weekends, holidays, on‑call, and overtime.
Required Education
High school diploma or equivalent (REQUIRED).
Medical training: medical assistant or paramedic training preferred.
Phlebotomy certification preferred (required in California, Nevada, and Washington).
Work Experience
Minimum of 6 months experience (REQUIRED). One (or more) years of phlebotomy experience preferred.
Customer service experience in a retail or service environment preferred.
Keyboard/data entry experience a must.
EEO "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
While Mindlance is an equal opportunity employer, our clients require that we conduct background checks on all hires who receive a contingent offer of employment. It is understood that any offer extended by Mindlance is contingent on meeting the requirements set forth by the client, which may include but are not necessarily limited to criminal history (including sexual crimes), verification of social security number, employment verification, motor vehicle records, verification of education, professional licensure where applicable, and debarment authorities. This process is conducted to verify the accuracy of the information provided by the candidate. A guilty misdemeanor or felony conviction on an applicant's record does not, in any way, render the applicant ineligible for hire; however, all convictions will be escalated to the compliance team.
Offer of Employment Process When making any offer of employment to a successful candidate, Mindlance staff is responsible to the hiring party to inform the candidate of the client's intent to extend a contingent offer of employment. Upon the successful completion of the background check and drug screen, the submission of all Mindlance paperwork along with any client‑specific documents, the associate will be cleared for their assignment. Once the start instructions are received, which is typically the Friday prior to the candidate's start date, the associate will receive starting instructions from the account management team.
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