TEKsystems c/o Allegis Group
Helpdesk Support Specialist
TEKsystems c/o Allegis Group, Birmingham, Alabama, United States, 35275
Description
The primary function of all our client’s IT Support roles is to provide the field with what they need to move units while safeguarding the integrity and security of the company’s IT infrastructure and environment. IT Support Specialists run the primary point for the enterprise and are charged with triaging, troubleshooting, documenting, communicating, escalating, advocating for, and resolving a wide range of IT issues including commercial, cloud-based, proprietary software and platforms, server, configuration, protocol, PC, AV, Active Directory, connectivity, security, network operations, integration, onboarding, access, acquisitions, hardware, peripheral, automation and emerging tech in a quality‑driven, deadline‑sensitive environment.
Experience 3+ years of relevant IT support experience, preferably across multiple disciplines. Candidates should have working knowledge of Windows and Office 365 platform software, a solid understanding of standard network architecture and security, experience performing remote triage and troubleshooting a wide variety of IT issues ranging from acute, single‑user impact to multi‑layer enterprise network operations.
Skills & Qualifications
Proven ability to operate as a primary contact for a wide range of IT support issues.
Adaptability to new challenges, with ability to prioritize and evaluate potential impact.
Quick assimilation of new technical information and concepts.
Clear communication across multiple mediums with varied technical acumen.
Experience with Cisco and Fortinet network gear, NetBox, PRTG, PutTY, CUCX, CUCCX, RDP, VOIP, ServiceNow, Asset Management, ISE, iBoss, Active Directory, AnyConnect, PsExec, PowerShell, SharePoint, Printer Admin, Access, Excel, SCCM, iOS, Android and MDM (a plus).
Contract Information This is a Contract to Hire position based out of Birmingham, AL. The role is onsite initially and will become hybrid after conversion to permanent.
Pay and Benefits Pay range: $22.00 – $25.00 per hour. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits available may include medical, dental & vision; critical illness, accident and hospital coverage; a 401(k) retirement plan (pre‑tax and Roth); life insurance; short and long‑term disability; Health Spending Account; transportation benefits; employee assistance program; and paid time off/leave (PTO, vacation or sick leave). Eligibility is subject to plan terms.
Workplace Type This is a fully onsite position in Birmingham, AL.
Application Deadline Position anticipated to close on Jan 21, 2026.
Equal Opportunity Employer Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Experience 3+ years of relevant IT support experience, preferably across multiple disciplines. Candidates should have working knowledge of Windows and Office 365 platform software, a solid understanding of standard network architecture and security, experience performing remote triage and troubleshooting a wide variety of IT issues ranging from acute, single‑user impact to multi‑layer enterprise network operations.
Skills & Qualifications
Proven ability to operate as a primary contact for a wide range of IT support issues.
Adaptability to new challenges, with ability to prioritize and evaluate potential impact.
Quick assimilation of new technical information and concepts.
Clear communication across multiple mediums with varied technical acumen.
Experience with Cisco and Fortinet network gear, NetBox, PRTG, PutTY, CUCX, CUCCX, RDP, VOIP, ServiceNow, Asset Management, ISE, iBoss, Active Directory, AnyConnect, PsExec, PowerShell, SharePoint, Printer Admin, Access, Excel, SCCM, iOS, Android and MDM (a plus).
Contract Information This is a Contract to Hire position based out of Birmingham, AL. The role is onsite initially and will become hybrid after conversion to permanent.
Pay and Benefits Pay range: $22.00 – $25.00 per hour. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits available may include medical, dental & vision; critical illness, accident and hospital coverage; a 401(k) retirement plan (pre‑tax and Roth); life insurance; short and long‑term disability; Health Spending Account; transportation benefits; employee assistance program; and paid time off/leave (PTO, vacation or sick leave). Eligibility is subject to plan terms.
Workplace Type This is a fully onsite position in Birmingham, AL.
Application Deadline Position anticipated to close on Jan 21, 2026.
Equal Opportunity Employer Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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