Maryland Management Company
Community Manager / Property Manager
Maryland Management Company, Jacksonville, Florida, United States, 32290
Community Manager (200 units, 4 team members)
The Community Manager position is an excellent opportunity for an experienced leasing professional looking to grow their career in property management. This role blends sales, customer service, and hands‑on learning while supporting the day‑to‑day operations of an apartment community. With guidance and training, the Community Manager will develop the skills needed to successfully manage a residential property and lead a team.
Core Responsibilities Management
Assist in maintaining the physical condition and overall appearance of the community
Support resident move‑ins, move‑outs, transfers, and lease renewals
Conduct inspections of vacant apartments to ensure they are ready for occupancy, with training provided
Help supervise onsite staff and contribute to a positive, team‑oriented work environment
Communicate regularly with regional management for guidance and support
Learn how to professionally address and resolve resident and employee concerns
Communicate with legal team regarding evictions
Follow and uphold company policies, procedures, and operational standards
Perform additional duties as needed to support the community and management team
Leasing
Work closely with leasing consultants and the regional marketing team to learn and implement marketing strategies
Conduct community and apartment tours for prospective residents
Assist with converting phone, internet, and walk‑in inquiries into tours and applications
Greet all visitors to the leasing office in a friendly, welcoming, and professional manner
Learn and maintain strong knowledge of the community, including floor plans, amenities, and the surrounding area
Communicate community features and benefits to match prospective residents’ needs
Represent the company in a positive and professional manner
Customer Service
Build and maintain professional relationships with current and prospective residents
Accept maintenance requests, enter service tickets, and follow up to ensure resident satisfaction
Respond to resident inquiries and concerns in person and by phone with support from management
Maintain resident confidentiality and ensure compliance with local and Federal Fair Housing laws
Administrative
Learn to accurately prepare applications, lease documents, and related paperwork
Assist with collecting and processing rental payments
Support the move‑in and move‑out process to ensure a positive resident experience
Maintain organized and accurate property records
Assist with payroll and administrative tasks as assigned
Qualifications This role is ideal for an enthusiastic, motivated individual who enjoys working with people and is eager to learn the fundamentals of property management.
Skills
Strong interest in sales and customer service
Ability to prioritize tasks and manage time effectively
Ability to work well as part of a team and independently when needed
Willingness to learn and accept feedback
Professional telephone and email communication skills
Basic to intermediate computer skills, including email and internet use
Competencies
Friendly and approachable interpersonal style
Professional appearance and demeanor
Clear verbal and written communication skills
Strong organizational skills and attention to detail
Good judgment and a common‑sense approach to problem‑solving
Honesty, reliability, and integrity
Positive attitude and ability to remain calm in busy or challenging situations
Adaptability and openness to change
Self‑motivated with a desire to grow and advance
Schedule This position requires flexibility, including working weekends. The Community Manager will work one weekend day as part of a five‑day workweek.
Requirements
Transportation: reliable transportation, a valid driver’s license, and current vehicle insurance
Language: Ability to read, write, and communicate professionally in English
Education/Experience: High school diploma, GED, or equivalent required; prior customer service, sales, or leasing experience preferred but not required
Physical Requirements: Ability to walk the community, climb stairs, and perform light lifting, bending, and reaching
Additional Information
Hands‑on training with experienced property management professionals
Career development opportunities within a multi‑billion‑dollar industry
Performance‑based advancement and long‑term growth potential
Comprehensive health benefits for full‑time employees, including company‑paid HMO (PPO option available)
Dental and vision insurance options
401(k) plan with company match
Direct deposit
Paid time off, including vacation and sick leave
Paid holidays
Educational reimbursement
Annual awards banquet and company‑sponsored social events
#J-18808-Ljbffr
Core Responsibilities Management
Assist in maintaining the physical condition and overall appearance of the community
Support resident move‑ins, move‑outs, transfers, and lease renewals
Conduct inspections of vacant apartments to ensure they are ready for occupancy, with training provided
Help supervise onsite staff and contribute to a positive, team‑oriented work environment
Communicate regularly with regional management for guidance and support
Learn how to professionally address and resolve resident and employee concerns
Communicate with legal team regarding evictions
Follow and uphold company policies, procedures, and operational standards
Perform additional duties as needed to support the community and management team
Leasing
Work closely with leasing consultants and the regional marketing team to learn and implement marketing strategies
Conduct community and apartment tours for prospective residents
Assist with converting phone, internet, and walk‑in inquiries into tours and applications
Greet all visitors to the leasing office in a friendly, welcoming, and professional manner
Learn and maintain strong knowledge of the community, including floor plans, amenities, and the surrounding area
Communicate community features and benefits to match prospective residents’ needs
Represent the company in a positive and professional manner
Customer Service
Build and maintain professional relationships with current and prospective residents
Accept maintenance requests, enter service tickets, and follow up to ensure resident satisfaction
Respond to resident inquiries and concerns in person and by phone with support from management
Maintain resident confidentiality and ensure compliance with local and Federal Fair Housing laws
Administrative
Learn to accurately prepare applications, lease documents, and related paperwork
Assist with collecting and processing rental payments
Support the move‑in and move‑out process to ensure a positive resident experience
Maintain organized and accurate property records
Assist with payroll and administrative tasks as assigned
Qualifications This role is ideal for an enthusiastic, motivated individual who enjoys working with people and is eager to learn the fundamentals of property management.
Skills
Strong interest in sales and customer service
Ability to prioritize tasks and manage time effectively
Ability to work well as part of a team and independently when needed
Willingness to learn and accept feedback
Professional telephone and email communication skills
Basic to intermediate computer skills, including email and internet use
Competencies
Friendly and approachable interpersonal style
Professional appearance and demeanor
Clear verbal and written communication skills
Strong organizational skills and attention to detail
Good judgment and a common‑sense approach to problem‑solving
Honesty, reliability, and integrity
Positive attitude and ability to remain calm in busy or challenging situations
Adaptability and openness to change
Self‑motivated with a desire to grow and advance
Schedule This position requires flexibility, including working weekends. The Community Manager will work one weekend day as part of a five‑day workweek.
Requirements
Transportation: reliable transportation, a valid driver’s license, and current vehicle insurance
Language: Ability to read, write, and communicate professionally in English
Education/Experience: High school diploma, GED, or equivalent required; prior customer service, sales, or leasing experience preferred but not required
Physical Requirements: Ability to walk the community, climb stairs, and perform light lifting, bending, and reaching
Additional Information
Hands‑on training with experienced property management professionals
Career development opportunities within a multi‑billion‑dollar industry
Performance‑based advancement and long‑term growth potential
Comprehensive health benefits for full‑time employees, including company‑paid HMO (PPO option available)
Dental and vision insurance options
401(k) plan with company match
Direct deposit
Paid time off, including vacation and sick leave
Paid holidays
Educational reimbursement
Annual awards banquet and company‑sponsored social events
#J-18808-Ljbffr