AAA Mountain West Group
Team Lead, Smart Home and Business Operation
AAA Mountain West Group, Tempe, Arizona, us, 85285
Team Lead, Smart Home and Business Operation
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Benefits
Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
Benefits – Medical, Dental, Vision, wellness program and more!
Paid Holidays
Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Free AAA Classic Membership
AAA Product Discounts
Tuition Reimbursement Program
Why Work For Us?
Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
Benefits – Medical, Dental, Vision, wellness program and more!
Paid Holidays
Paid Time Off – Team Members accrue paid time off monthly. Depending on, an additional 24 hours per year are earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Free AAA Classic Membership
AAA Product Discounts
Tuition Reimbursement Program
The Team Lead Smart Home and Business Operation is responsible for providing support and overseeing all residential and commercial operations team tasks. The role reports updates to leadership, monitors KPI tracking, supports the Coordination team, handles escalations, and acts as interim manager when the Director is out of office.
Salaried position. Must be flexible to work Saturdays as needed. Essential Functions
Perform duties professionally while providing outstanding member service. Plan, schedule, manage and coordinate day‑to‑day tasks and KPIs; analyze, build, review, implement, and report outcomes. Provide project leadership, anticipate bottlenecks, mitigate risks, and balance business needs versus technical constraints. Create SOPs for the Director.
Cross‑functional collaboration – ensure transparency and clear communication with field operations. Work with peers and other leads across departments. Set up team meetings to review KPIs and create plans to meet goals. Assist with escalations and conduct quality assurance on calls. Support the Director with leadership tasks or projects.
Other duties as assigned.
Knowledge and Skills
Outstanding verbal and written communication skills
Excellent organizational and time‑management skills
Strong logical and analytical problem‑solving skills; ability to recommend solutions
Distinguishes between relevant and irrelevant information to make logical decisions
Strong knowledge of G Suite applications
Strong customer service skills
Ability to professionally resolve conflict/diffuse upset members
Ability to communicate clearly, effectively and professionally at all times with team members and members
Self‑starter with ability to handle multiple activities
A cross‑functional influencer with ability to build strong relationships
Education, Competencies, Certifications / Licenses
Minimum Qualifications
High School diploma or GED
3–5 years of customer service experience or project coordination, including 2–4 years supervisory experience
Preferred Qualifications
Bachelor’s degree
Working Environment / Minimum Physical Requirements This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 10 pounds). Approximately 90% of the time is spent using a laptop and monitors.
Salary range: $71,795.00 – $89,744.00.
Senior Level Mid‑Senior level
Employment Type Full‑time
Job Function Project Management and Information Technology
Industries Consumer Services
Referrals increase your chances of interviewing at AAA Mountain West Group by 2×.
Location: Tempe, AZ.
#J-18808-Ljbffr
Get AI-powered advice on this job and more exclusive features.
Benefits
Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
Benefits – Medical, Dental, Vision, wellness program and more!
Paid Holidays
Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Free AAA Classic Membership
AAA Product Discounts
Tuition Reimbursement Program
Why Work For Us?
Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
Benefits – Medical, Dental, Vision, wellness program and more!
Paid Holidays
Paid Time Off – Team Members accrue paid time off monthly. Depending on, an additional 24 hours per year are earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Free AAA Classic Membership
AAA Product Discounts
Tuition Reimbursement Program
The Team Lead Smart Home and Business Operation is responsible for providing support and overseeing all residential and commercial operations team tasks. The role reports updates to leadership, monitors KPI tracking, supports the Coordination team, handles escalations, and acts as interim manager when the Director is out of office.
Salaried position. Must be flexible to work Saturdays as needed. Essential Functions
Perform duties professionally while providing outstanding member service. Plan, schedule, manage and coordinate day‑to‑day tasks and KPIs; analyze, build, review, implement, and report outcomes. Provide project leadership, anticipate bottlenecks, mitigate risks, and balance business needs versus technical constraints. Create SOPs for the Director.
Cross‑functional collaboration – ensure transparency and clear communication with field operations. Work with peers and other leads across departments. Set up team meetings to review KPIs and create plans to meet goals. Assist with escalations and conduct quality assurance on calls. Support the Director with leadership tasks or projects.
Other duties as assigned.
Knowledge and Skills
Outstanding verbal and written communication skills
Excellent organizational and time‑management skills
Strong logical and analytical problem‑solving skills; ability to recommend solutions
Distinguishes between relevant and irrelevant information to make logical decisions
Strong knowledge of G Suite applications
Strong customer service skills
Ability to professionally resolve conflict/diffuse upset members
Ability to communicate clearly, effectively and professionally at all times with team members and members
Self‑starter with ability to handle multiple activities
A cross‑functional influencer with ability to build strong relationships
Education, Competencies, Certifications / Licenses
Minimum Qualifications
High School diploma or GED
3–5 years of customer service experience or project coordination, including 2–4 years supervisory experience
Preferred Qualifications
Bachelor’s degree
Working Environment / Minimum Physical Requirements This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 10 pounds). Approximately 90% of the time is spent using a laptop and monitors.
Salary range: $71,795.00 – $89,744.00.
Senior Level Mid‑Senior level
Employment Type Full‑time
Job Function Project Management and Information Technology
Industries Consumer Services
Referrals increase your chances of interviewing at AAA Mountain West Group by 2×.
Location: Tempe, AZ.
#J-18808-Ljbffr