IQVIA
Marketing Support Specialist (IQVIA)
Join the IQVIA team as a marketing support specialist to manage Business Associate Agreements, support compliance, and build strong relationships with customers, legal counsel and internal stakeholders. This role requires excellent communication, organization, and project‑management skills.
Responsibilities
Plan, initiate, and facilitate completion of Business Associate Agreements as the customer‑facing liaison between Client Legal Counsel and BSCI Legal Counsel and the marketing team.
Track the progress of agreements with client legal counsel and BSCI legal counsel and key stakeholders.
Follow up to ensure agreements progress through the review and approval process while ensuring all steps are followed appropriately and in a timely manner.
Manage and track status of BAAs.
Communicate signed agreements once finalized.
Identify, communicate, and document issues and/or gaps across agreements.
Adhere to compliance regulations.
Create, maintain, and recommend enhancements to policies and procedures that impact the BAA process and customer collaboration.
Track, analyze, and interpret metrics related to the BAA process to identify trends and areas for continuous improvement.
Provide broad troubleshooting support for field teams and customers and support virtual training initiatives.
Create how‑to documents and work instructions to support internal and external processes.
Coordinate with Health Care Professionals (HCP) and customer legal counsel, ensuring timely submission of requests following feedback, in alignment with compliance and transparency requirements.
Partner with internal stakeholders (Legal, Compliance, Customer Service and Marketing teams) to ensure consistent processes and accurate documentation across projects.
Requirements
4‑year degree from an accredited college or university.
Proven track record of excellent and timely customer service.
Highly organized with significant attention to detail.
Proven ability to manage multiple projects and competing priorities with success and accuracy.
Strong organizational, communication, and project‑management skills.
Proven expertise in Microsoft Office Suite, particularly Excel, PowerPoint, Word, and Salesforce.
Excellence in HCP relationship management.
1–2 years industry experience in light medical device, pharmaceutical, or biotech preferred.
Compensation The potential base pay range for this role is $66,000–$68,000 annually. The actual base pay offered may vary based on job‑related qualifications, location, and/or schedule (full or part‑time). Incentive plans, bonuses, and other compensation may also be offered, in addition to a range of health and welfare and/or other benefits.
Equal Opportunity Employer IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.
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Responsibilities
Plan, initiate, and facilitate completion of Business Associate Agreements as the customer‑facing liaison between Client Legal Counsel and BSCI Legal Counsel and the marketing team.
Track the progress of agreements with client legal counsel and BSCI legal counsel and key stakeholders.
Follow up to ensure agreements progress through the review and approval process while ensuring all steps are followed appropriately and in a timely manner.
Manage and track status of BAAs.
Communicate signed agreements once finalized.
Identify, communicate, and document issues and/or gaps across agreements.
Adhere to compliance regulations.
Create, maintain, and recommend enhancements to policies and procedures that impact the BAA process and customer collaboration.
Track, analyze, and interpret metrics related to the BAA process to identify trends and areas for continuous improvement.
Provide broad troubleshooting support for field teams and customers and support virtual training initiatives.
Create how‑to documents and work instructions to support internal and external processes.
Coordinate with Health Care Professionals (HCP) and customer legal counsel, ensuring timely submission of requests following feedback, in alignment with compliance and transparency requirements.
Partner with internal stakeholders (Legal, Compliance, Customer Service and Marketing teams) to ensure consistent processes and accurate documentation across projects.
Requirements
4‑year degree from an accredited college or university.
Proven track record of excellent and timely customer service.
Highly organized with significant attention to detail.
Proven ability to manage multiple projects and competing priorities with success and accuracy.
Strong organizational, communication, and project‑management skills.
Proven expertise in Microsoft Office Suite, particularly Excel, PowerPoint, Word, and Salesforce.
Excellence in HCP relationship management.
1–2 years industry experience in light medical device, pharmaceutical, or biotech preferred.
Compensation The potential base pay range for this role is $66,000–$68,000 annually. The actual base pay offered may vary based on job‑related qualifications, location, and/or schedule (full or part‑time). Incentive plans, bonuses, and other compensation may also be offered, in addition to a range of health and welfare and/or other benefits.
Equal Opportunity Employer IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.
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