Aventon
Dealer Development & Support Representative- Canada
Aventon, Brea, California, United States, 92631
About Aventon
Aventon is an electric bicycle company that is passionate about creating high-quality, stylish, and affordable ebikes. We believe that e-bikes have the potential to revolutionize transportation and make it more accessible for everyone. Aventon is committed to providing our customers with the best possible riding experience, and we are always looking for ways to improve our products and services.
Position Summary The Dealer Development & Support Representative is responsible is responsible for growing Aventon’s dealer network in Canada while ensuring existing partners receive exceptional support across sales, fulfillment, shipping, and warranty needs. This role manages inbound and outbound lead generation, brings new retailers into the Aventon ecosystem, and maintains strong, ongoing relationships with assigned partner shops.
You will act as both a growth driver (identifying, qualifying, and onboarding new dealers) and a relationship manager (supporting orders, tracking fulfillment, handling warranty requests, and maximizing dealer performance). This role sits at the front line for B2B sales in Canada, creating a seamless and revenue-generating partner experience.
Dealer Acquisition & Business Development
Manage inbound and outbound dealer leads across bike shops, sporting goods retailers, and specialty retail channels
Conduct outbound prospecting via phone, email, and other outreach methods to identify and qualify high-potential partners
Present Aventon’s value proposition and convert qualified prospects into onboarded retail partners
Serve as the initial point of contact for prospective dealers and guide them through the early stages of the sales funnel
Support special projects related to dealer expansion, promotions, and territory growth initiatives
Account Management & Dealer Support
Build and maintain strong relationships with assigned dealer accounts
Support dealers through onboarding, ordering, returns, and warranty processes
Proactively engage dealers to understand needs, forecast demand, and drive reorder activity
Provide product knowledge and sales support to help dealers effectively merchandise and sell Aventon products
Partner with Field Sales Representatives to align on territories, account performance, and growth opportunities
Revenue & Performance
Meet or exceed monthly, quarterly, and annual sales and performance targets
Track account performance and develop strategies to increase reorder volume and dealer engagement
Share dealer feedback with Sales Leadership to support process improvements and product planning
Order, Fulfillment & Warranty Support
Enter dealer orders and monitor progress through fulfillment and delivery
Assist with shipping inquiries, delays, and logistics issues
Support warranty claims and product-related troubleshooting
Ensure timely, accurate, and professional communication across all dealer interactions
Required Qualifications
Experience in sales, retail, or customer service; business development experience.
Strong verbal communication skills with comfort in frequent phone-based outreach
Strong written communication skills and attention to detail
Comfortable using CRM systems, spreadsheets, and standard business tools
Strong organizational skills with a proactive, problem‑solving mindset
Ability to manage both outbound prospecting and ongoing account relationships
Desired Qualifications
Experience working with Zendesk or a comparable CRM/support tool
Knowledge of e-bikes, bicycles, or mobility products
Experience supporting retail partners, dealer networks, or B2B channels
Prior experience in a growing or high‑volume sales environment
Keys to Success:
DATA DRIVEN – you thrive on data and use it to guide your decision making, recommendations, and priorities
NIMBLE – you can work in ambiguity and are committed to helping Aventon level up. You can shift perspectives, priorities, and deadlines
RESILIENT – you don’t shy away from a challenge and take every opportunity to learn and grow. You’re accountable, can admit when you’re wrong, and can come back to the table after a hard day to keep working toward our desired future
SOLUTIONS ORIENTED / SOLUTIONIZED – you can identify the problem and find a solution for it. You strive for continuous improvement and aren’t afraid to speak up about what is working, and what isn’t
ENGAGED – you love the work, love the product, and believe in the mission. If you don’t connect with something about Aventon, this probably isn’t the place for you.
EQUAL EMPLOYMENT OPPORTUNITY: Ride Aventon, Inc. (“the Company” or “Aventon”) is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Aventon is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please email our Human Resources athr@aventon.com.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Position Summary The Dealer Development & Support Representative is responsible is responsible for growing Aventon’s dealer network in Canada while ensuring existing partners receive exceptional support across sales, fulfillment, shipping, and warranty needs. This role manages inbound and outbound lead generation, brings new retailers into the Aventon ecosystem, and maintains strong, ongoing relationships with assigned partner shops.
You will act as both a growth driver (identifying, qualifying, and onboarding new dealers) and a relationship manager (supporting orders, tracking fulfillment, handling warranty requests, and maximizing dealer performance). This role sits at the front line for B2B sales in Canada, creating a seamless and revenue-generating partner experience.
Dealer Acquisition & Business Development
Manage inbound and outbound dealer leads across bike shops, sporting goods retailers, and specialty retail channels
Conduct outbound prospecting via phone, email, and other outreach methods to identify and qualify high-potential partners
Present Aventon’s value proposition and convert qualified prospects into onboarded retail partners
Serve as the initial point of contact for prospective dealers and guide them through the early stages of the sales funnel
Support special projects related to dealer expansion, promotions, and territory growth initiatives
Account Management & Dealer Support
Build and maintain strong relationships with assigned dealer accounts
Support dealers through onboarding, ordering, returns, and warranty processes
Proactively engage dealers to understand needs, forecast demand, and drive reorder activity
Provide product knowledge and sales support to help dealers effectively merchandise and sell Aventon products
Partner with Field Sales Representatives to align on territories, account performance, and growth opportunities
Revenue & Performance
Meet or exceed monthly, quarterly, and annual sales and performance targets
Track account performance and develop strategies to increase reorder volume and dealer engagement
Share dealer feedback with Sales Leadership to support process improvements and product planning
Order, Fulfillment & Warranty Support
Enter dealer orders and monitor progress through fulfillment and delivery
Assist with shipping inquiries, delays, and logistics issues
Support warranty claims and product-related troubleshooting
Ensure timely, accurate, and professional communication across all dealer interactions
Required Qualifications
Experience in sales, retail, or customer service; business development experience.
Strong verbal communication skills with comfort in frequent phone-based outreach
Strong written communication skills and attention to detail
Comfortable using CRM systems, spreadsheets, and standard business tools
Strong organizational skills with a proactive, problem‑solving mindset
Ability to manage both outbound prospecting and ongoing account relationships
Desired Qualifications
Experience working with Zendesk or a comparable CRM/support tool
Knowledge of e-bikes, bicycles, or mobility products
Experience supporting retail partners, dealer networks, or B2B channels
Prior experience in a growing or high‑volume sales environment
Keys to Success:
DATA DRIVEN – you thrive on data and use it to guide your decision making, recommendations, and priorities
NIMBLE – you can work in ambiguity and are committed to helping Aventon level up. You can shift perspectives, priorities, and deadlines
RESILIENT – you don’t shy away from a challenge and take every opportunity to learn and grow. You’re accountable, can admit when you’re wrong, and can come back to the table after a hard day to keep working toward our desired future
SOLUTIONS ORIENTED / SOLUTIONIZED – you can identify the problem and find a solution for it. You strive for continuous improvement and aren’t afraid to speak up about what is working, and what isn’t
ENGAGED – you love the work, love the product, and believe in the mission. If you don’t connect with something about Aventon, this probably isn’t the place for you.
EQUAL EMPLOYMENT OPPORTUNITY: Ride Aventon, Inc. (“the Company” or “Aventon”) is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Aventon is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please email our Human Resources athr@aventon.com.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
#J-18808-Ljbffr