Wurth Industry US
Description
POSITION SUMMARY
The Inside Sales Representative acts as the internal first line contact for assigned customer accounts. They are responsible for general and specific tasks related to the effective execution and support of the end-to-end sales cycle processes through account management and data analyzation. This position requires the following functions to meet customers' needs: sales, expediting, quoting, and quality assurance.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Work to meet all established Key Performance Indicators (KPI's)
Always represent the company professionally and courteously.
Partner with Sales team to ensure account retention through seamless customer support, resource orchestration, and order fulfillment troubleshooting
Data entry, quote support, record management, researching activities, logistics (communication with warehouse), shipment scheduling, etc. via defined processes
Effective management of all customer's master data (IE: shipping conditions, contract pricing, customer contact information, CRM data, prior day invoicing, order entry etc.)
Proactively drive account management while executing tasks to support the sales process and move opportunities forward
Collaborate professionally with cross‑functional teams to identify and resolve customer issues
Work to improve customer VMI program: add, change and delete items, and drive efficiency to improve service & profitability
Follow company guidelines to establish selling prices and profit margins. Actively research profitability concerns
Support in preparing continuous improvement reviews for our customers
Work with established reporting tools for inventory review and new item additions
Manage customer portals for demand, quote requests, and corrective actions
Maintain and build customer relationships to become a trusted consultative advisor
JOB DESCRIPTION
Read and decipher customer prints to provide accurate customer quotes
Recommend and identify internal process improvements
Respond timely to requests via all modes of communication (IE: phone, fax, email or chat)
Upsell products and services through weekly sales or company promotions
Perform other duties, as assigned
QUALIFICATIONS, SKILLS & ABILITIES
Bachelor's Degree Preferred. High school diploma/GED
Minimum 3 – 5 years customer service/inside sales or related experience is required
Intermediate to Advanced experience in Microsoft Outlook, Word and PowerPoint
Advanced Excel skills
SAP skills are advantageous
Must be able to read and analyze customer purchase orders, drawings and vendor‑supplied reference material
Ability to analyze data to make decisions and impact the customer
Ability to supply customers with professional written, computer‑generated or verbal quotations and recommendations
Must be able to verbalize thoughts and information via phone and in person clearly and concisely
Excellent judgment and decision‑making skills
Ability to establish credibility, respect and trust from internal colleagues and external customers
Ability to keep employees motivated, create a team environment and resolve conflict
Must occasionally lift, carry or move up to 25 lbs
The Wurth Difference
Proactive supply chain solutions customized to your business, your industry
Industrial products and services delivered with prompt, personal attention
Inventory management solutions that keep your production line moving smoothly
Complete program support from initial design, to implementation, training, to ongoing analysis
Why Wurth
Maternity/Paternal leave after 1 year of service
Tuition Reimbursement eligible after 1 year of service
Health benefits and programs – medical, vision, dental, life insurance and more
Additional benefits – 401(k), short‑term disability, long‑term disability
Paid Time Off, accrued per pay period, additional day earned per year of service
10 paid holidays
FIND OUT MORE ABOUT OUR COMPANY CULTURE LinkedIn: https://www.linkedin.com/company/wurth-industry-usa Facebook: https://www.facebook.com/WurthIndustry YouTube: https://www.youtube.com/@WurthIndustryUSA
EEOC STATEMENT The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities Equal rights under federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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ESSENTIAL DUTIES AND RESPONSIBILITIES
Work to meet all established Key Performance Indicators (KPI's)
Always represent the company professionally and courteously.
Partner with Sales team to ensure account retention through seamless customer support, resource orchestration, and order fulfillment troubleshooting
Data entry, quote support, record management, researching activities, logistics (communication with warehouse), shipment scheduling, etc. via defined processes
Effective management of all customer's master data (IE: shipping conditions, contract pricing, customer contact information, CRM data, prior day invoicing, order entry etc.)
Proactively drive account management while executing tasks to support the sales process and move opportunities forward
Collaborate professionally with cross‑functional teams to identify and resolve customer issues
Work to improve customer VMI program: add, change and delete items, and drive efficiency to improve service & profitability
Follow company guidelines to establish selling prices and profit margins. Actively research profitability concerns
Support in preparing continuous improvement reviews for our customers
Work with established reporting tools for inventory review and new item additions
Manage customer portals for demand, quote requests, and corrective actions
Maintain and build customer relationships to become a trusted consultative advisor
JOB DESCRIPTION
Read and decipher customer prints to provide accurate customer quotes
Recommend and identify internal process improvements
Respond timely to requests via all modes of communication (IE: phone, fax, email or chat)
Upsell products and services through weekly sales or company promotions
Perform other duties, as assigned
QUALIFICATIONS, SKILLS & ABILITIES
Bachelor's Degree Preferred. High school diploma/GED
Minimum 3 – 5 years customer service/inside sales or related experience is required
Intermediate to Advanced experience in Microsoft Outlook, Word and PowerPoint
Advanced Excel skills
SAP skills are advantageous
Must be able to read and analyze customer purchase orders, drawings and vendor‑supplied reference material
Ability to analyze data to make decisions and impact the customer
Ability to supply customers with professional written, computer‑generated or verbal quotations and recommendations
Must be able to verbalize thoughts and information via phone and in person clearly and concisely
Excellent judgment and decision‑making skills
Ability to establish credibility, respect and trust from internal colleagues and external customers
Ability to keep employees motivated, create a team environment and resolve conflict
Must occasionally lift, carry or move up to 25 lbs
The Wurth Difference
Proactive supply chain solutions customized to your business, your industry
Industrial products and services delivered with prompt, personal attention
Inventory management solutions that keep your production line moving smoothly
Complete program support from initial design, to implementation, training, to ongoing analysis
Why Wurth
Maternity/Paternal leave after 1 year of service
Tuition Reimbursement eligible after 1 year of service
Health benefits and programs – medical, vision, dental, life insurance and more
Additional benefits – 401(k), short‑term disability, long‑term disability
Paid Time Off, accrued per pay period, additional day earned per year of service
10 paid holidays
FIND OUT MORE ABOUT OUR COMPANY CULTURE LinkedIn: https://www.linkedin.com/company/wurth-industry-usa Facebook: https://www.facebook.com/WurthIndustry YouTube: https://www.youtube.com/@WurthIndustryUSA
EEOC STATEMENT The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities Equal rights under federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr