Saatva
Position at Saatva
Saatva is the original direct-to-consumer mattress and home furnishings company, founded on the principle that everyone deserves healthy and restorative sleep. Today, Saatva is the largest online luxury mattress brand in the US, with more than 20 Viewing Rooms in prime areas of the nation’s largest markets, and we are growing fast! Saatva is a people-first company, and we embrace the idea of total life success: empowering each other to improve ourselves in all aspects of our lives. We provide competitive compensation and a comprehensive benefits package to our employees, including robust health coverage, 401(k) matching, and generous paid time off. Our dedication to excellence has earned us recognition as a seven-time honoree on the Inc. 5000 list of America’s Fastest-Growing Private Companies. We are also proud to be certified as a Great Place to Work and have been named one of Fortune Magazine’s Best Workplaces in Retail and Best Workplaces in New York, as well as a BuiltIn.com Best Workplace. At Saatva, thrilling our customers is at the heart of everything we do.
Essential Duties And Responsibilities
Engage with customers and team members in person during scheduled shifts.
Clearly communicate product benefits, address customer inquiries, and effectively troubleshoot and resolve issues.
Maintain timely and regular attendance as a key performance expectation during all scheduled shifts.
Be available to work weekends and major retail holidays.
Experience And Skills Needed
Preferred Experience: 1-2 years of retail sales or customer service experience; however, we’re willing to train the right candidate!
Additional Experience: 1 year of telecommunications or call center experience is preferred.
Exceptional oral and written communication skills.
Strong interpersonal abilities to build rapport effortlessly with customers and team members.
A passion for delivering outstanding customer experiences.
Well-organized with excellent multitasking skills and a commitment to completing tasks with high-quality results.
Comfortable using personal computers and related software, with the ability to navigate multiple platforms simultaneously.
Positive attitude (we value and hire nice people!).
What You’ll Do
Deliver a world-class experience to our customers.
Become a product expert to confidently assist customers.
Respond to customer inquiries and resolve both basic and complex issues via phone, live chat, and in-person interactions on the showroom floor as needed.
What’s In It For You
Competitive Compensation: $21/hour
Medical, Dental, and Vision Insurance
Paid Vacation
Annual Bonus Program
401K with Employer Match
FSA/HSA/Commuter Benefits
Discounted Blink Gym Membership
Employee and Friends & Family Discounts on Products
Collaborative and supportive team environment
Referral Bonus Program Eligible
Ready to Join Our Team? If this sounds like a great fit, we’d love to hear from you!
Equal Employment Opportunity Statement At Whitestone Home Furnishings, LLC, we foster a culture of diversity and inclusivity. We value the unique contributions and differences of each team member, demonstrated through our recruitment, retention, and employee development programs. As an equal opportunity employer, we do not discriminate against qualified applicants based on race, color, religion, national origin, gender identity, sexual orientation, age, disability, veteran status, or any other status protected by law. This commitment extends to all aspects of employment, including recruitment, selection, compensation, and benefits. Join us in building a workplace where everyone is respected and valued!
Seniority level Entry level
Employment type Full-time
Job function Retail
Explore more about us on our career page.
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Essential Duties And Responsibilities
Engage with customers and team members in person during scheduled shifts.
Clearly communicate product benefits, address customer inquiries, and effectively troubleshoot and resolve issues.
Maintain timely and regular attendance as a key performance expectation during all scheduled shifts.
Be available to work weekends and major retail holidays.
Experience And Skills Needed
Preferred Experience: 1-2 years of retail sales or customer service experience; however, we’re willing to train the right candidate!
Additional Experience: 1 year of telecommunications or call center experience is preferred.
Exceptional oral and written communication skills.
Strong interpersonal abilities to build rapport effortlessly with customers and team members.
A passion for delivering outstanding customer experiences.
Well-organized with excellent multitasking skills and a commitment to completing tasks with high-quality results.
Comfortable using personal computers and related software, with the ability to navigate multiple platforms simultaneously.
Positive attitude (we value and hire nice people!).
What You’ll Do
Deliver a world-class experience to our customers.
Become a product expert to confidently assist customers.
Respond to customer inquiries and resolve both basic and complex issues via phone, live chat, and in-person interactions on the showroom floor as needed.
What’s In It For You
Competitive Compensation: $21/hour
Medical, Dental, and Vision Insurance
Paid Vacation
Annual Bonus Program
401K with Employer Match
FSA/HSA/Commuter Benefits
Discounted Blink Gym Membership
Employee and Friends & Family Discounts on Products
Collaborative and supportive team environment
Referral Bonus Program Eligible
Ready to Join Our Team? If this sounds like a great fit, we’d love to hear from you!
Equal Employment Opportunity Statement At Whitestone Home Furnishings, LLC, we foster a culture of diversity and inclusivity. We value the unique contributions and differences of each team member, demonstrated through our recruitment, retention, and employee development programs. As an equal opportunity employer, we do not discriminate against qualified applicants based on race, color, religion, national origin, gender identity, sexual orientation, age, disability, veteran status, or any other status protected by law. This commitment extends to all aspects of employment, including recruitment, selection, compensation, and benefits. Join us in building a workplace where everyone is respected and valued!
Seniority level Entry level
Employment type Full-time
Job function Retail
Explore more about us on our career page.
#J-18808-Ljbffr