City of Grants Pass
Police Records Specialist (Customer Service/Data Entry/Call Taking)
City of Grants Pass, Grants Pass, Oregon, United States, 97527
Our Police Department is seeking a dynamic customer service individual to join the records division. This position provides administrative/clerical support to our Police Department and non‑emergency call‑taking for citizens.
Responsibilities
Non‑emergency police support services including administration of records and customer service.
Public counter and telephone customer service.
Data entry, review and maintenance of records.
Electronically routing and filing records and reports.
Records checks, processing warrants and sealed records.
Other general office support activities.
Key Qualifications
Strong multi‑tasking abilities with exceptional organization skills.
Excellent customer service skills.
Commitment to maintain confidentiality.
Ability to adapt to changing laws and regulations.
Proficient in data entry and basic computer skills.
Ability to handle sensitive and confidential information discreetly.
Shift Hours The position works varied shifts when the Records Division is open during these hours: 7:00 a.m. to 11:00 p.m., Monday through Friday, and Saturday and Sunday from 10:30 a.m. to 9:00 p.m.
Application Process
Written testing (approximately 2 hours) tentatively scheduled for January 27, 2026.
Observation of the position in our Records Division (2 hour minimum) scheduled individually after written test and before interview: January 29th, 30th, February 2, 3, 2026.
Interviews: Tentatively scheduled for February 10, 2026.
Salary Incentives
Associate Degree – 2.5%
Bachelor Degree – 5.0%
Licensing Requirements
Law Enforcement Data System Certificate within thirty days of appointment to the position.
Typing Certificate – 40 words per minute with a minimum 95% accuracy must be attached to application.
Required Materials
City Application
Supplemental Questions
Cover Letter
Resume
Typing Certificate indicating 40 words per minute with a minimum 95% accuracy. (A typing test from an online site is acceptable.)
Application materials must be turned in by the closing date in order to be considered for this position. Any application missing required materials will not be considered. All candidates will be notified of the status of their application after the closing date.
Selection Process The ranking and selection of applicants to proceed in the process includes experience and knowledge, education, responses to supplemental questionnaire, submission of required materials and meeting minimum qualifications and special qualifications of the position. The initial process may include oral interviews and skills testing. Final selection will require a background investigation, including a criminal history review, and, depending on the position, a psychological screening, physical, functional and/or drug screening.
EEO and Other Statements Reasonable accommodations may be made upon request prior to the application deadline to enable individuals with disabilities to participate in the job application process. Per Oregon Revised Statutes 408.225 and 408.230, the City of Grants Pass grants preference in hiring and promotion of veterans and disabled veterans as defined by state law. If you are eligible and wish to claim Veterans' preference points, please indicate so on your application. Please note that you need to submit documentation of your eligibility at the time of your application. Directly related work experience and qualifications will be evaluated alongside others who perform work of comparable character as required by Pay Equity Law. It is the policy of the City of Grants Pass that no person shall be discriminated against based on race and characteristics traditionally associated with race to include hairstyles, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or current employment status. The City values diversity and encourages everyone who is interested in employment with the City to apply. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Police Officer applicants must show proof of citizenship with 18 months of hire.
If you have questions about this role please email: humanresources@grantspassoregon.gov
#J-18808-Ljbffr
Responsibilities
Non‑emergency police support services including administration of records and customer service.
Public counter and telephone customer service.
Data entry, review and maintenance of records.
Electronically routing and filing records and reports.
Records checks, processing warrants and sealed records.
Other general office support activities.
Key Qualifications
Strong multi‑tasking abilities with exceptional organization skills.
Excellent customer service skills.
Commitment to maintain confidentiality.
Ability to adapt to changing laws and regulations.
Proficient in data entry and basic computer skills.
Ability to handle sensitive and confidential information discreetly.
Shift Hours The position works varied shifts when the Records Division is open during these hours: 7:00 a.m. to 11:00 p.m., Monday through Friday, and Saturday and Sunday from 10:30 a.m. to 9:00 p.m.
Application Process
Written testing (approximately 2 hours) tentatively scheduled for January 27, 2026.
Observation of the position in our Records Division (2 hour minimum) scheduled individually after written test and before interview: January 29th, 30th, February 2, 3, 2026.
Interviews: Tentatively scheduled for February 10, 2026.
Salary Incentives
Associate Degree – 2.5%
Bachelor Degree – 5.0%
Licensing Requirements
Law Enforcement Data System Certificate within thirty days of appointment to the position.
Typing Certificate – 40 words per minute with a minimum 95% accuracy must be attached to application.
Required Materials
City Application
Supplemental Questions
Cover Letter
Resume
Typing Certificate indicating 40 words per minute with a minimum 95% accuracy. (A typing test from an online site is acceptable.)
Application materials must be turned in by the closing date in order to be considered for this position. Any application missing required materials will not be considered. All candidates will be notified of the status of their application after the closing date.
Selection Process The ranking and selection of applicants to proceed in the process includes experience and knowledge, education, responses to supplemental questionnaire, submission of required materials and meeting minimum qualifications and special qualifications of the position. The initial process may include oral interviews and skills testing. Final selection will require a background investigation, including a criminal history review, and, depending on the position, a psychological screening, physical, functional and/or drug screening.
EEO and Other Statements Reasonable accommodations may be made upon request prior to the application deadline to enable individuals with disabilities to participate in the job application process. Per Oregon Revised Statutes 408.225 and 408.230, the City of Grants Pass grants preference in hiring and promotion of veterans and disabled veterans as defined by state law. If you are eligible and wish to claim Veterans' preference points, please indicate so on your application. Please note that you need to submit documentation of your eligibility at the time of your application. Directly related work experience and qualifications will be evaluated alongside others who perform work of comparable character as required by Pay Equity Law. It is the policy of the City of Grants Pass that no person shall be discriminated against based on race and characteristics traditionally associated with race to include hairstyles, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or current employment status. The City values diversity and encourages everyone who is interested in employment with the City to apply. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Police Officer applicants must show proof of citizenship with 18 months of hire.
If you have questions about this role please email: humanresources@grantspassoregon.gov
#J-18808-Ljbffr