Macy's
Retail Cosmetics Sales Counter Manager - Clinique, Tucson Mall - Full Time
Macy's, Tucson, Arizona, United States, 85718
Retail Cosmetics Sales Counter Manager - Clinique, Tucson Mall - Full Time
Be part of an amazing story. Macy’s is more than just a store. We’re a story that has captured the hearts and minds of America for more than 160 years—one of innovation, traditions, and unforgettable moments. It is a place where customers discover excitement, style, and joy, whether they’re shopping for the Macy’s 4th of July Fireworks, the Thanksgiving Day Parade, or everyday beauty needs.
Base Pay Range $16.50/hr – $25.50/hr
Job Overview As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of the Clinique cosmetics brand. You will blend leadership, creativity, and customer engagement—delivering genuine hospitality through personalized consultations, expert product application, and a deep understanding of each customer’s beauty and style preferences. You’ll inspire teamwork, drive sales, elevate the customer experience, and cultivate a loyal customer base through outreach and follow‑up. In addition to meeting and exceeding sales goals, you will analyze business performance, execute vendor events and promotions, and partner with vendors and store leadership to grow the business. You will also oversee stock presentation, hygiene standards, and team performance to ensure an exceptional and polished brand experience.
How Our Counter Managers Spend Their Day
Start the day energized and ready to inspire the team—wearing your name badge with pride, greeting colleagues warmly, and ensuring your counter is polished, organized, and ready to welcome customers. Review daily sales goals, stay informed on new launches, top‑performing products, and current beauty trends.
Lead by action on the floor—welcome customers with genuine hospitality, make eye contact, and begin friendly, personal conversations that build lasting relationships.
Maintain a shoppable space by ensuring testers are clean and well‑stocked, signage and pricing are current, and displays reflect brand standards. Support merchandising updates and keep the space visually appealing throughout the day.
Help the team finish strong—coach them to share loyalty benefits, ensure customers leave with everything they need, and end each interaction with a sincere thank‑you, often using the customer’s name and adding a personal touch.
Model collaboration, honesty, and care—support your peers so the whole team can serve customers and communities better.
Strive for continuous improvement—learn from each other and deliver individual and store results.
Who You Are and What You Will Do
Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build lasting relationships with clients and drive client development through outreach and follow‑up.
Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow the business and improve results.
Plan and execute in‑store and vendor‑led events to drive traffic and engagement.
Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns in a professional and customer‑first manner.
Stay informed on new launches, best‑sellers, and beauty trends to support team education.
Manage multiple priorities in a fast‑paced environment with strong attention to detail.
Demonstrate flexibility, sound judgment, and a passion for the beauty industry.
3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance.
Must be able:
Understand and communicate effectively with customers, co‑workers, and supervisors.
Read and understand employment policies and safety rules/procedures in English.
Essential Physical Requirements You Will Perform
Talking, lifting, constant moving, standing, and reaching with arms and hands.
Standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, climbing ladders, and reaching above eye level.
Requires close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions.
What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits, comprehensive health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, continuous learning, leadership development, community building through Colleague Resource Groups, and volunteer opportunities.
Additional Benefits
Merchandise discounts
Performance‑based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
About Us This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in‑style and on‑trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Equal Opportunity Statement Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
Safe regards: This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time.
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Base Pay Range $16.50/hr – $25.50/hr
Job Overview As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of the Clinique cosmetics brand. You will blend leadership, creativity, and customer engagement—delivering genuine hospitality through personalized consultations, expert product application, and a deep understanding of each customer’s beauty and style preferences. You’ll inspire teamwork, drive sales, elevate the customer experience, and cultivate a loyal customer base through outreach and follow‑up. In addition to meeting and exceeding sales goals, you will analyze business performance, execute vendor events and promotions, and partner with vendors and store leadership to grow the business. You will also oversee stock presentation, hygiene standards, and team performance to ensure an exceptional and polished brand experience.
How Our Counter Managers Spend Their Day
Start the day energized and ready to inspire the team—wearing your name badge with pride, greeting colleagues warmly, and ensuring your counter is polished, organized, and ready to welcome customers. Review daily sales goals, stay informed on new launches, top‑performing products, and current beauty trends.
Lead by action on the floor—welcome customers with genuine hospitality, make eye contact, and begin friendly, personal conversations that build lasting relationships.
Maintain a shoppable space by ensuring testers are clean and well‑stocked, signage and pricing are current, and displays reflect brand standards. Support merchandising updates and keep the space visually appealing throughout the day.
Help the team finish strong—coach them to share loyalty benefits, ensure customers leave with everything they need, and end each interaction with a sincere thank‑you, often using the customer’s name and adding a personal touch.
Model collaboration, honesty, and care—support your peers so the whole team can serve customers and communities better.
Strive for continuous improvement—learn from each other and deliver individual and store results.
Who You Are and What You Will Do
Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build lasting relationships with clients and drive client development through outreach and follow‑up.
Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow the business and improve results.
Plan and execute in‑store and vendor‑led events to drive traffic and engagement.
Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns in a professional and customer‑first manner.
Stay informed on new launches, best‑sellers, and beauty trends to support team education.
Manage multiple priorities in a fast‑paced environment with strong attention to detail.
Demonstrate flexibility, sound judgment, and a passion for the beauty industry.
3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance.
Must be able:
Understand and communicate effectively with customers, co‑workers, and supervisors.
Read and understand employment policies and safety rules/procedures in English.
Essential Physical Requirements You Will Perform
Talking, lifting, constant moving, standing, and reaching with arms and hands.
Standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, climbing ladders, and reaching above eye level.
Requires close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions.
What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits, comprehensive health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, continuous learning, leadership development, community building through Colleague Resource Groups, and volunteer opportunities.
Additional Benefits
Merchandise discounts
Performance‑based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
About Us This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in‑style and on‑trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Equal Opportunity Statement Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
Safe regards: This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time.
#J-18808-Ljbffr