Breckenridge Grand Vacations
Owner Support Specialist
Breckenridge Grand Vacations, Breckenridge, Colorado, United States, 80424
Location:
Hybrid Remote (Summit, Lake, or Park County, CO) Position Type:
Full‑Time Non‑Exempt Compensation:
$22.50–$25.88/hr DOE + Commission Schedule:
9 am–5 pm, split schedule Mon‑Wed, Fri/Sat (Tuesday/Sunday Off) About The Role
As an Owner Support Specialist at Breckenridge Grand Vacations, you’ll bring our Sharing Smiles philosophy to life by serving as a trusted advisor to our valued owners. Every day, you’ll have the rewarding opportunity to help owners maximize their vacation experiences through personalized guidance on reservations, Bonus Time bookings, and Interval International exchanges. Your expertise will shine as you process rental contracts and recommend value‑added services like travel insurance, always with the goal of creating worry‑free, smile‑worthy vacations. This role perfectly blends your customer service talents with relationship‑building skills, allowing you to thoughtfully suggest upgrades while maintaining the exceptional service standards we’re known for. You’ll be joining a team recognized by USA Today as a Top Workplace, where your contributions to owner satisfaction directly support our award‑winning culture. Key Responsibilities
Serve as primary advisor for vacation ownership benefits via phone/email Process all reservation types (owner stays, bonus time, rentals, tours) Facilitate Interval International exchanges and club member services Promote referral programs and ancillary travel products Maintain accurate owner records and documentation Achieve monthly conversion and availability targets Uphold BGV’s hospitality standards and service excellence Requirements
High school diploma or GED + 1–3 months customer service experience Proficient in MS Office (Outlook, Word, Excel) Professional written and verbal English communication plus basic math skills Ability to work seated at a computer with occasional light lifting (10–25 lbs.) Customer Service Competencies
Problem‑solving focus Active listening & clear communication Detail orientation & accuracy Professional phone/email etiquette Adaptability in fast‑paced settings Team collaboration skills Preferred Qualifications
Prior experience in hospitality, timeshare, or call center environments Knowledge of the vacation ownership/timeshare industry Experience with reservation systems or CRM software Bilingual communication skills Associate’s degree or relevant certification Compensation & Benefits
Health, vision, and dental insurance plans Company‑paid life insurance coverage Voluntary life and accidental death/dismemberment insurance HSA and FSA‑dependent care accounts Retirement plan Generous paid time off (PTO) and sick leave to support work‑life balance Volunteer time off – paid opportunities to give back to Summit County Bereavement leave Biannual bonuses Tuition reimbursement program Employee wellness programs to support physical and mental health Lifestyle perks: ski/rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: occasional‑use transferable passes for access to 6 premier resorts (A‑Basin to Vail) via owners’ program About Our Company
Breckenridge Grand Vacations is a locally owned resort developer with a 40‑year history in Summit County. We’ve been recognized as a Top Workplace for our employee‑focused culture and commitment to responsible growth and giving back to the place we call home. Applications will be accepted until December 17, 2025. We value diversity and welcome applicants from all backgrounds. Equal Opportunity Employer.
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Hybrid Remote (Summit, Lake, or Park County, CO) Position Type:
Full‑Time Non‑Exempt Compensation:
$22.50–$25.88/hr DOE + Commission Schedule:
9 am–5 pm, split schedule Mon‑Wed, Fri/Sat (Tuesday/Sunday Off) About The Role
As an Owner Support Specialist at Breckenridge Grand Vacations, you’ll bring our Sharing Smiles philosophy to life by serving as a trusted advisor to our valued owners. Every day, you’ll have the rewarding opportunity to help owners maximize their vacation experiences through personalized guidance on reservations, Bonus Time bookings, and Interval International exchanges. Your expertise will shine as you process rental contracts and recommend value‑added services like travel insurance, always with the goal of creating worry‑free, smile‑worthy vacations. This role perfectly blends your customer service talents with relationship‑building skills, allowing you to thoughtfully suggest upgrades while maintaining the exceptional service standards we’re known for. You’ll be joining a team recognized by USA Today as a Top Workplace, where your contributions to owner satisfaction directly support our award‑winning culture. Key Responsibilities
Serve as primary advisor for vacation ownership benefits via phone/email Process all reservation types (owner stays, bonus time, rentals, tours) Facilitate Interval International exchanges and club member services Promote referral programs and ancillary travel products Maintain accurate owner records and documentation Achieve monthly conversion and availability targets Uphold BGV’s hospitality standards and service excellence Requirements
High school diploma or GED + 1–3 months customer service experience Proficient in MS Office (Outlook, Word, Excel) Professional written and verbal English communication plus basic math skills Ability to work seated at a computer with occasional light lifting (10–25 lbs.) Customer Service Competencies
Problem‑solving focus Active listening & clear communication Detail orientation & accuracy Professional phone/email etiquette Adaptability in fast‑paced settings Team collaboration skills Preferred Qualifications
Prior experience in hospitality, timeshare, or call center environments Knowledge of the vacation ownership/timeshare industry Experience with reservation systems or CRM software Bilingual communication skills Associate’s degree or relevant certification Compensation & Benefits
Health, vision, and dental insurance plans Company‑paid life insurance coverage Voluntary life and accidental death/dismemberment insurance HSA and FSA‑dependent care accounts Retirement plan Generous paid time off (PTO) and sick leave to support work‑life balance Volunteer time off – paid opportunities to give back to Summit County Bereavement leave Biannual bonuses Tuition reimbursement program Employee wellness programs to support physical and mental health Lifestyle perks: ski/rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: occasional‑use transferable passes for access to 6 premier resorts (A‑Basin to Vail) via owners’ program About Our Company
Breckenridge Grand Vacations is a locally owned resort developer with a 40‑year history in Summit County. We’ve been recognized as a Top Workplace for our employee‑focused culture and commitment to responsible growth and giving back to the place we call home. Applications will be accepted until December 17, 2025. We value diversity and welcome applicants from all backgrounds. Equal Opportunity Employer.
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