Garmin
Product Support Specialist 1 - Spanish - 10am - 7pm
Join us at Garmin to bring passion back to our customers by providing technical support for Garmin’s consumer products. This full‑time role is based in Olathe, KS.
Overview We are seeking a full‑time Product Support Specialist 1 who is fluent in Spanish and can assist customers via phone, email, chat, and web posts, escalating issues when needed and maintaining documentation.
Essential Functions
Provide support to Garmin customers in Spanish.
Demonstrate international cultural awareness.
Transcreate basic knowledge articles and FAQs.
Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats, and social media/web formats.
Display strong customer support skills and always maintain professional interactions with Garmin customers and co‑workers.
Become knowledgeable in the specifications, capabilities and operation of Garmin products.
Remain current on changes in policies, procedures, and product offerings.
Complete tasks and/or projects of basic complexity within defined processes accurately and timely.
Thoroughly document work in an organized and timely manner.
Work a consistent and reliable schedule as identified by management.
Basic Qualifications
High School Diploma or GED.
Fluency in Spanish in addition to English.
Available to work Monday – Friday, 10 am – 7 pm.
Demonstrated interest in the product segment and in developing product knowledge.
Demonstrated customer service expertise.
Strong and effective verbal, written, and interpersonal communication skills.
Technical aptitude, problem‑solving and troubleshooting ability.
Professionalism, teamwork, positive attitude, good time management and follow‑up skills.
Reliable and predictable attendance.
Computer skills and ability to navigate multiple screens.
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability. This position is eligible for Garmin's benefit program. Details can be found on Garmin Benefits.
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Overview We are seeking a full‑time Product Support Specialist 1 who is fluent in Spanish and can assist customers via phone, email, chat, and web posts, escalating issues when needed and maintaining documentation.
Essential Functions
Provide support to Garmin customers in Spanish.
Demonstrate international cultural awareness.
Transcreate basic knowledge articles and FAQs.
Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats, and social media/web formats.
Display strong customer support skills and always maintain professional interactions with Garmin customers and co‑workers.
Become knowledgeable in the specifications, capabilities and operation of Garmin products.
Remain current on changes in policies, procedures, and product offerings.
Complete tasks and/or projects of basic complexity within defined processes accurately and timely.
Thoroughly document work in an organized and timely manner.
Work a consistent and reliable schedule as identified by management.
Basic Qualifications
High School Diploma or GED.
Fluency in Spanish in addition to English.
Available to work Monday – Friday, 10 am – 7 pm.
Demonstrated interest in the product segment and in developing product knowledge.
Demonstrated customer service expertise.
Strong and effective verbal, written, and interpersonal communication skills.
Technical aptitude, problem‑solving and troubleshooting ability.
Professionalism, teamwork, positive attitude, good time management and follow‑up skills.
Reliable and predictable attendance.
Computer skills and ability to navigate multiple screens.
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability. This position is eligible for Garmin's benefit program. Details can be found on Garmin Benefits.
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