3rd Street Youth Center & Clinic is seeking a responsible, professional, and proactive Live-In Residential Manager to oversee operations of a new residential building housing 19 units for justice-involved youth. This role combines property management, resident support, and on-site supervision. The Live-In Residential Manager will serve as the primary point of contact for residents, ensure safety and compliance, and help foster a supportive and structured community.
The Live-In Residential Manager will serve as the on-site representative for property operations, overseeing compliance with building regulations, safety protocols, and the HSH Good Neighbor Policy.
This is a unique opportunity to live on-site and make a meaningful impact in the lives of youth.
Key Responsibilities:
Property and Operations Management:
- Provide on-site management and supervision of 19 residential units.
- Act as the primary property management point of contact for residents, responding to emergencies and urgent issues as needed.
- Conduct regular property inspections to ensure safety, cleanliness, and adherence to organizational policies.
- Maintain accurate and organized records of leasing activity, maintenance logs, vendor invoices, and property reports.
- Coordinate preventive maintenance schedules and oversee contractors, vendors, and service providers.
- Enforce program rules, visitor policy and sign in.
- Perform or assist with wellness and safety checks, including keying into units as needed to ensure resident health and property safety.
- Oversee inventory of supplies, keys, and building equipment.
- Use the HMIS ONE System to manage unit availability, track occupancy status, process referrals, and maintain accurate documentation of all resident transitions.
- Collaborate with Case Managers to ensure accurate data is entered.
Community relations:
- Promote a positive and supportive living environment for residents while maintaining professionalism and neutrality in all interactions.
- Collaborate closely with Case Managers, program staff, and service providers to balance resident support needs with property management responsibilities.
- Build and maintain positive relationships with residents, ensuring timely response to concerns, maintenance requests, and communication about property policies.
- Enforce building rules and policies while maintaining a supportive and respectful community environment.
- Facilitate resident orientations (move-ins, program rules review, and building expectations) and communicate updates about maintenance, pest control, inspections, or building operations.
- Participate in and co-facilitate monthly community meetings with residents and program staff to share updates, gather feedback, reinforce community standards, and strengthen resident engagement.
- Collaborate with internal teams and external partners (e.g., community-based organizations, service providers).
- Represent 3rd Street Youth Center & Clinic in a professional and community-minded manner at all times.
- Strong problem-solving and conflict resolution skills, focused on maintaining positive resident relations.
- Collaborate with external agencies, vendors, and community partners to ensure a safe and compliant property environment.
- Represent 3rd Street Youth Center & Clinic in a professional and community-minded manner, consistent with the HSH Good Neighbor Policy.
- Maintain on-call availability for building emergencies, lockouts, or urgent facility issues during evenings, nights, and weekends.
- Shared responsibilities for basic building maintenance, security checks, and reporting concerns.
- Participate in periodic staff meetings, monthly community meetings, compliance reviews, and property management training sessions.
- Clear separation of private living space and professional responsibilities.
- Uphold confidentiality and privacy standards for residents and staff.
Qualifications:
- Minimum 2 years of experience in property management, residential supervision, or facilities operations required.
- Experience in supportive housing, or youth housing programs preferred.
- Ability to manage maintenance vendors, contractors, and repair requests efficiently.
- Ability to use property management software or digital record systems.
- Strong communication and interpersonal skills.
- Ability to respond calmly and effectively in emergency situations.
- Proficiency in basic administrative tasks, record-keeping, and reporting.
- Strong organizational skills and attention to detail.
- Comfortable living on-site and integrating professional responsibilities into daily routines.
- Experience using HMIS ONE System or similar housing data platforms preferred.
Compensation and Benefits:
Salary: $85,000 /per year
On-site housing provided
(Other benefits, e.g., health insurance, PTO)
Professional Development
Occupancy Agreement / Residential License
This position includes access to one on-site housing unit, provided rent-free as part of employment for the Live-In Residential Manager role.
- Housing is tied to active employment. The employee may occupy the unit only while employed in the live-in role.
- Move-out upon end of employment. If employment ends—voluntarily or involuntarily, the employee will be required to vacate the unit in compliance with California and San Francisco law. This generally requires:
- 30 days’ written notice if the employee has lived in the unit for less than one year, or
- 60 days’ written notice if the employee has lived in the unit for one year or more. All legally required eviction procedures will be followed if necessary.
- The unit is for the employee only. The unit may not be shared, assigned, or sublet.
- Compliance with rules. The employee must follow all building rules, safety protocols, and occupancy guidelines.
- Habitability standards. The organization will maintain the unit in safe and habitable condition consistent with California and San Francisco requirements.
Working Conditions:
- Live on-site in a multi-unit residential building serving justice-involved youth.
- Respond promptly to resident and building needs, including emergencies.
- Work schedule includes evening and weekend availability.
- This role requires regular physical activity, including walking the property multiple times daily, climbing stairs throughout the multi-story building, lifting or moving items up to 25–50 lbs, and performing hands‑on tasks related to inspections, minor maintenance, and emergency response.
- Must be comfortable navigating tight spaces (e.g., utility rooms, stairwells) and performing basic physical duties associated with property management.
3rd Street Youth Center & Clinic is an equal opportunity employer committed to a policy of equal treatment and opportunity in every aspect of its hiring and promotion process without regard to race, color, creed, religion, sexual orientation, partnership status, gender and/or gender identity or expression, marital, parental or familial status, national origin, ethnicity, alienage or citizenship status, veteran or military status, age, disability, or any other legally protected basis.
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