Cencora
Job Title
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.
Summary: To maintain and support all facets of www.mwianimalhealth.com using strong technical acumen and to provide excellent customer service and training for MWI customers and sales staff.
Primary Duties and Responsibilities:
Monitoring Orders & Order Notes:
- Monitor orders that error in the interchange throughout the day and investigate the cause of these errors.
- Rekeying orders on an as need basis.
- Identify and troubleshoot issues or problems with Web orders, contacting clinics and/or sales staff of these issues and assist in coming to a quick resolution of these issues.
Account Profile Configuration:
- Process requests from Accounting, Outside and Inside Sales Staff and Clinics to set up Web Access Profiles.
- Maintain profiles using the Website Admin Site.
- Send out communication once the Profiles have been setup to the clinic and the Sales Teams.
Product Maintenance:
- Maintain, update and research product information, including descriptions, availability, compliance issues, backorders, allocations, new products and close out items.
- Work closely with Purchasing and marketing to provide a smooth purchasing experience for online customers.
- Monitor MSDS and CVP sites contacting the provider with updated manufacturer information, issues and/or problems.
- This requires detailed research of Products to accurately supply MSDS & Compendium information.
- Monitor daily changes to products to ensure accurate information for Web display.
- Update Product and Customer Sets to ensure all accounts are seeing products specific to their location and are compliant with State laws.
Promotions Programming:
- Monitor daily emails, direct communiqus from marketing and manufacturers pertaining to manufacturer clinic promotions.
- Build and maintain Customer and Product Sets based on the requirements of the promotion.
General Duties:
- Customer Service via phone, email, fax.
Training:
- Providing detailed information on how the different features of the Website work.
- Be able to present this information in a comprehensive and clear manner to ensure both clinic and/or sales staff have a solid confidence level.
- Field inquiries pertaining to accounting issues, DEA questions, locating products, warehouse issues, telephone orders, OSR & ISR questions, freight and pharmacy and the many other facets of MWI as they pertain to www.mwivet.com.
- Troubleshooting clinic issues and reaching a solution quickly to the satisfaction of the clinic and sales staff.
Required Skills and Qualifications:
- Business or technical degree is strongly preferred.
- Must be proficient in Microsoft Office, specifically Word and Excel.
- A minimum of two years of relevant experience in one of the following:
- Enterprise E-Commerce System customer service, maintenance, and support.
- Business System analysis and support.
- Display knowledge and proficiency in detailing productswww.mwianimalhealth.com being the top product.
- A strong work ethic, committed to doing the job well and in a time efficient manner.
- Speaks effectively in individual or group situations (i.e., meetings, presentations, interviews); able to organize and present information to others; delivers positive high impact presentations.
- Utilize skills effectively to detail www.mwianimalhealth.com to all users.
- Customer oriented and responsive to customer needs and priorities; establishes effective work relationships with customers and gains their respect and loyalty; identifies and takes appropriate action on customer needs.
- Demonstrates the ability to respond quickly to changes in the day-to-day operation as it relates to department priorities.
- A self-starter; develops work objectives and action plans for self; establishes realistic priorities, personal check points and performance indicators; develops effective strategies for reporting progress and ensuring accomplishment of goals.