Coordinator for Developmental Disability Case Management I/II (Wytheville)

Coordinator Of Developmental Disability Case Management

The Coordinator of Developmental Disability (DD) Case Management provides clinical and administrative supervision of the Agencys Developmental Disability case management/support coordination services for individuals to ensure the efficient, effective, and ethical delivery of services to individuals. This individual will assist with hiring and training of DD case management staff and will be responsible for supervision of the DD case management staff, to ensure compliance with Agency, State, and Medicaid regulations. Responsibilities include scheduling monthly case management staff meetings, monitoring service delivery through quality assurance activities to ensure that monthly contacts are made, looking at quality of documentation, and managing referrals/discharges.

Essential Functions:

1. Ensure seamless delivery of services for individuals who are eligible for DD case management services by making staff assignments, monitoring service delivery compliance with Agency policies and procedures and both Medicaid and licensure regulations, and conducting reviews of particular cases. Participate in the evaluation of existing services and facilities development of new services by providing information and support to the Director of Case Management.
2. Interview and recommend for hire DD Case Management staff in conjunction with the Director of Case Management. Provide lead supervision to assigned staff, including training and performance evaluation (s), and encouraging opportunities for professional development. Coordinate and facilitate monthly staff meetings/trainings. Provide leadership role for appropriate intervention in crisis and emergencies. Provide support and training to assigned staff in areas of documentation and charting compliance, with applicable Agency policies and procedures, and both Medicaid and Licensure regulations. Responsible for oversight of entry of leave, mileage, and travel expenses in the UKG timekeeping system.
3. Act as Agency representative in assigned meetings and teams, both internally and within the community, or to act as representative in the event that the Director is unable to attend. Responsibilities will include preparation and compilation of waiver information to present to Waiver Slot Assignement Committee and possible attendance and participation in other community meetings.
4. Receive and process referrals in the electronic health record to ensure that they are assigned and processed in a timely manner. Oversee the DD referral team and will also ensure review of records prior to discharge from the program, and will be responsible for assignment of discharge from the electronic health care record.
5. Oversee documentation processes in collaboration with Quality Assurrance Coordinator (s) to ensure compliance with applicable Agency policies, procedures, and regulatory standards including both Medicaid and Licensure. Provide supervision and support to DD case management staff for performance improvement in areas of documentation as needed. Conduct training in areas of charting compliance, complete reviews of records as needed or requested, and maintain supervision documentation for staff for performance evaluation/improvement plan purposes.
6. Responsible for ensuring that contacts are made in accordance with the Individualized Service Plan and that documentation is thorough, accurate and completed in a timely manner to facilitate billing. Ensure that individualized service plans and person-centered reviews are reviewed by a designated QIDP staff for case managers who are not yet QIDP.
7. Ensure that enhanced case management visits are occurring in the appropriate timeframe, and that the individuals are accurately being identified for enhanced case management services according to the criteria outlined by the Department of Justice. Responsible for tracking current recipients of ECM, monthly visit dates, and evaluating requirements as appropriate.
8. Work in collaboration with leadership of various programs to ensure positive outcomes with service delivery and overall program success.

Other Duties:

• Provide high quality customer service, serving as a positive representative for the Agency.
• Perform such other duties as assigned by supervisor.

Qualifications:

Knowledge of and skill in the principles of management and supervision. Knowledge, above the journeyman level, of the nature of mental health, mental retardation and substance abuse disorders. Knowledge of and skill in evaluation techniques, and needs assessment methods. Knowledge of and skill in community organization concepts and principles. Knowledge of and skill in planning and program development principles. Knowledge of and skill in case management, follow-up and outreach methodologies. Knowledge of multidisciplinary networking. Knowledge of psychosocial rehabilitation helpful. Skills in data collection and interviewing. Oral and written communication skills Knowledge of group dynamics, family systems theory and problem-solving model Minimum Requirements EXPERIENCE/EDUCATION REQUIRED: Must meet Qualified Disability Professional (QIDP) criteria Coordinator for DD Case Management I- (Level 14) Bachelors degree in Human Services or related field, plus one-year clinical experience Coordinat