Customer Relations Specialist Job at New Hampshire Staffing in Milford

divh2Customer Relations Specialist/h2pWe are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining accurate customer records./ppResponsibilities:/pulliHandle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times/liliMaintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service/liliUtilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities/liliPresent a professional, confident and enthusiastic image to develop trusting relationships with all customers/liliEffectively manage customer account data which includes setting up new accounts and maintaining related data/li/ulpWhy join the Suburban Propane team?/ppBecause we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:/pulliMedical, dental, and vision (eligibility after just 30 days of employment)/liliPaid time off that increases with tenure/liliA 401(k) with company match and immediate vesting/liliA new employee training program and many opportunities for continued learning and career development/liliDisability and life insurance/liliEmployee recognition program/liliGenerous tuition assistance program/liliPropane discounts/li/ulp$16.46 - $20.58 an hour (dependant on experience)/ppThis position may be eligible for overtime pay based on business needs. For eligibility, the number of days provided under our PTO plan, and other information about benefits please visit: https://jobs.suburbanpropane.com/benefits/./ppQualifications:/pulliMinimum of 3 years of experience in a customer service role/liliMinimum of a High School diploma or GED preferred/liliSolid computer skills including Microsoft Office, data entry and the ability to run and analyze reports/liliAbility to multi-task and prioritize assignments in a team environment/li/ulpApplications will be accepted until the position is filled. As part of our pre-employment hiring process, background checks and drug screens are performed. For more information about our hiring process, please visit: https://jobs.suburbanpropane.com/our-hiring-process/./ppAt Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. As an Equal Opportunity Employer, we consider all applicants for employment without regard to an individuals age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy, or any other category protected under federal, state or local law, regulation, or ordinance. In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws./p/div