Entertainment and VIP Travel Consultant

divh2Remote Travel Counselor/h2pAmex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Join our highly skilled remote team as a Remote Travel Counselor, providing outstanding service to our corporate business client, a multinational entertainment conglomerate. Hours of operation are 24/7./ppWere most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT! Were excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application./ph3What Youll Do on a Typical Day/h3ulliAdvise and arrange travel for corporate business customers (both individuals and groups)/liliConduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services/liliArrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations/liliUse of Sabre Global Distribution Systems (GDSs)/liliEnsure compliance to customers agreed travel policy, service provider policies, and regulatory requirements/liliUse positive telephone service techniques and act on special customer requests/liliCollaborate within your team to coach, mentor, and provide constructive feedback to improve service levels/li/ulh3What Were Looking For/h3ulliPassion for excellence in client service, including proactive anticipation of needs/liliNative GDS expertise Sabre/liliThree to five years of corporate entertainment and production travel experience only./liliProfessional communication (written and verbal)/liliAttention to detail/liliAct with integrity, and look after personal traveler information/liliPossess a strong understanding of the travel industry (background in business travel, entertainment travel to include production a plus)/liliResolving customer issues quickly and independently / with supplier/liliTeamwork and openness to feedback/li/ulpOur Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts: 12pm-12am./ph3What You Get From Us/h3ulliA diverse, supportive, fun, outstanding team of Traveler Care professionals. We are based around the world, and were proud of how we connect and collaborate to drive results for our customers./liliThe chance to grow your career with a purpose-led organization, passionate about powering progress through travel./liliThe flexibility to work from home in a truly global workplace./liliComprehensive benefits program including: health life insurance, retirement savings program (with employer match), access to our global colleague assistance program and our wellness platform, eMindful./liliAn environment that champions Diversity, Equity and Inclusion. We have a network of Inclusion Groups, Diversity Councils and Country Ambassadors who are passionate about creating a global culture of belonging./li/ulpLocation: United States/ppThe US national base salary range for this position is from $46,200.00 - $85,800.00. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidates relevant experience, skills, knowledge, and work location. In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance./ppAll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process./p/div