3i People
At 3i People, were more than a staffing agency; we are career accelerators! Partnered with cutting edge tech firms and innovative companies, we connect top?tier talent with their dream jobs. Our mission is to open doors for professionals like you to thriving workplaces where you can leave your mark.
This is a contract opportunity for a Bilingual Call Center Agent (Spanish) onsite work in Atlanta, GA.
Scope of Work/Key Responsibilities:
- Monitor/answer telephone system and take calls from customers
- Make return calls to customers
- Log all reported incidents, fulfillment requests (service requests) and attempt to resolve issues at first contact
- Escalate incidents as required
- Maintain exceptional customer service posture at all times
- Document work performed (and steps to resolve issues) at all times within the ticketing system for audit or knowledge?base purposes
- Record and submit checklists or other documentation as may be required
Skills, Qualifications & Experience:
- 3+ years work experience (minimum)
- Strong customer service skills and phone etiquette
- Professional level Spanish language skills a must
- Maintain confidentiality
- Prior experience with data entry on ticketing system is important
- Prior experience in a call center preferred
- Must have clean criminal record with the ability to pass a fingerprint background check
Personal Attributes:
- Creativity and strong attention to detail
- Ability to work effectively on tight deadlines, as necessary
- Excellent command of English & Spanish languages
- Oral and written communication skills
- Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers
- Ability to work under pressure and stay calm/focused when dealing with irate customers or users
- Positive, productive team player
- Desire to learn new skills and improve
Seniority Level
Entry level
Employment type
Contract
Job function
Customer Service and Administrative
Industries
Primary and Secondary Education
Location & Salary
Atlanta, GA $30,000.00 - $60,000.00
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