Central Insurance
Location:
Van Wert, OH Work Model:
Hybrid Position type:
Full time - salary
We’re a team of employees passionate about delivering best‑class customer service and driving innovation in claims management. Integrity, relationships, and excellence are at the heart of everything we do.
Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do!
Key Responsibilities of the Role
Proactively perpetuates the culture, embraces Central’s core values, and supports Central’s services mission
Demonstrates a hospitality mindset reflective of the expectations set forth including building rapport, credibility, a positive attitude, and teamwork to all customers
Builds relationships, communicates, and collaborates with peer services leaders and all other internal/external stakeholders
Communicates strategy and priorities, sets expectations, holds team accountable, and gets results.
Leads, develops, and mentors team through onboarding and subject matter expertise training progression
Ensures team is providing proactive customer service by appropriately setting expectations, building rapport, and responding to requests timely
Seeks continuous improvement opportunities and proposes solutions
Monitors, evaluates, and coaches performance of team members
Conducts monthly check‑ins and annual performance appraisals
Manages productivity/efficiency, quality, accuracy, and timeliness
Interviews and assists in the selection of new employees
Leads project work and initiatives as assigned
Assists with production duties and services external customers as needed
Reports workload and employee productivity to stakeholders; analyzes and makes suggestions on improvements
Assists manager in analyzing workloads, staffing and resources
Distributes internal reports
Ensures proper systems access to vendor sites
Required Qualifications
Bachelor’s degree and 2 years customer services experience
4 years customer services experience
Occasional travel for purposes of training and leadership development
Preferred Qualifications
Experienced people leadership
Knowledge, Skills, and Abilities
Strong leadership skills, including coaching, team building, and conflict resolution
Project management skills including time and risk management, resource prioritization, and project structuring
Strong analytical and problem‑solving skills
Strong verbal and written communication skills, including negotiation, presentation, and influence skills
Strong multi‑tasking and prioritization skills
Respond to high pressure situations with grace and poise
Ability to proactively and effectively communicate with others
Lead by example and motivate others
Skilled in change management
Exhibit an open mind, an enthusiastic spirit and commitment to improve processes which eliminates inefficiencies
Create and nurture an environment of teamwork, trust and transparency
Committed to research and investigation for the purpose of problem solving
Skilled at motivating and turning talent into effective performance
Proactively seek to acquire new skills
Forward thinker who proactively seeks opportunities and solutions
Comfortable with technology and proficient with Microsoft Office products
Possesses verbal and written communication skills
Possesses multi‑tasking and prioritization skills
Excellent organizational skills and attention to detail
Ability to understand Central Insurance’s policies and processes
Total Rewards Central establishes base pay based on several factors including labor market data and an evaluation of candidate qualifications relative to role requirements. Base pay is one component of a comprehensive total rewards package designed to support employees’ financial, health, career, and retirement objectives. Central provides extensive health and wellness benefits to promote flexibility, work‑life balance, and long‑term financial security. For more information, see Central Insurance Benefits
Work Authorization Central will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F‑1(including those with OPT or CPT), H‑1, H‑2, L‑1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer It is the policy of Central that all recruiting, hiring, training, compensation, overtime, job classification and assignment, facilities, promotions, transfers, employee treatment and all other terms and conditions of employment shall be maintained in a manner which will not discriminate against any person because of race, color, age, sex, national origin, ancestry, religion, marital status, military status, or disability. The applicant should respond to questions on this application in a way that will not divulge such information.
#J-18808-Ljbffr
Van Wert, OH Work Model:
Hybrid Position type:
Full time - salary
We’re a team of employees passionate about delivering best‑class customer service and driving innovation in claims management. Integrity, relationships, and excellence are at the heart of everything we do.
Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do!
Key Responsibilities of the Role
Proactively perpetuates the culture, embraces Central’s core values, and supports Central’s services mission
Demonstrates a hospitality mindset reflective of the expectations set forth including building rapport, credibility, a positive attitude, and teamwork to all customers
Builds relationships, communicates, and collaborates with peer services leaders and all other internal/external stakeholders
Communicates strategy and priorities, sets expectations, holds team accountable, and gets results.
Leads, develops, and mentors team through onboarding and subject matter expertise training progression
Ensures team is providing proactive customer service by appropriately setting expectations, building rapport, and responding to requests timely
Seeks continuous improvement opportunities and proposes solutions
Monitors, evaluates, and coaches performance of team members
Conducts monthly check‑ins and annual performance appraisals
Manages productivity/efficiency, quality, accuracy, and timeliness
Interviews and assists in the selection of new employees
Leads project work and initiatives as assigned
Assists with production duties and services external customers as needed
Reports workload and employee productivity to stakeholders; analyzes and makes suggestions on improvements
Assists manager in analyzing workloads, staffing and resources
Distributes internal reports
Ensures proper systems access to vendor sites
Required Qualifications
Bachelor’s degree and 2 years customer services experience
4 years customer services experience
Occasional travel for purposes of training and leadership development
Preferred Qualifications
Experienced people leadership
Knowledge, Skills, and Abilities
Strong leadership skills, including coaching, team building, and conflict resolution
Project management skills including time and risk management, resource prioritization, and project structuring
Strong analytical and problem‑solving skills
Strong verbal and written communication skills, including negotiation, presentation, and influence skills
Strong multi‑tasking and prioritization skills
Respond to high pressure situations with grace and poise
Ability to proactively and effectively communicate with others
Lead by example and motivate others
Skilled in change management
Exhibit an open mind, an enthusiastic spirit and commitment to improve processes which eliminates inefficiencies
Create and nurture an environment of teamwork, trust and transparency
Committed to research and investigation for the purpose of problem solving
Skilled at motivating and turning talent into effective performance
Proactively seek to acquire new skills
Forward thinker who proactively seeks opportunities and solutions
Comfortable with technology and proficient with Microsoft Office products
Possesses verbal and written communication skills
Possesses multi‑tasking and prioritization skills
Excellent organizational skills and attention to detail
Ability to understand Central Insurance’s policies and processes
Total Rewards Central establishes base pay based on several factors including labor market data and an evaluation of candidate qualifications relative to role requirements. Base pay is one component of a comprehensive total rewards package designed to support employees’ financial, health, career, and retirement objectives. Central provides extensive health and wellness benefits to promote flexibility, work‑life balance, and long‑term financial security. For more information, see Central Insurance Benefits
Work Authorization Central will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F‑1(including those with OPT or CPT), H‑1, H‑2, L‑1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer It is the policy of Central that all recruiting, hiring, training, compensation, overtime, job classification and assignment, facilities, promotions, transfers, employee treatment and all other terms and conditions of employment shall be maintained in a manner which will not discriminate against any person because of race, color, age, sex, national origin, ancestry, religion, marital status, military status, or disability. The applicant should respond to questions on this application in a way that will not divulge such information.
#J-18808-Ljbffr