Insurance Office of America
Senior Account Manager- Commercial Insurance (Remote)
Insurance Office of America, El Paso, Texas, us, 88568
Senior Account Manager – Commercial Lines
Location:
Remote (Eastern and Central Time Zones Only)
Book Focus:
Contractors, Property/Mid Market to Large Accounts
Please note: If this position is posted as either fully remote and/or hybrid, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on‑site presence is necessary to meet specific business needs. To view our branch locations, please visit: ioausa.com/locations
About the Role:
Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day‑to‑day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Serve as a subject matter expert for the account management team.
Key Responsibilities
Maintain a high degree of technical competence and industry expertise
Direct daily activities and workflow of the account management team
Handle customer service requests, policy administration, billing, claims, and coverage analysis
Manage policy expirations and renewals
Conduct client research, prepare submissions, negotiate coverages, and present proposals
Monitor reports and take action on delinquent accounts, collecting outstanding balances
Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness
Monitor and maintain activity/suspense to ensure timely completion
Maintain frequent, transparent communication with the account team regarding workload status and any issues
Deliver excellent service, proactively anticipate needs, and respond quickly to service requests
Stay updated on company policies and procedures
Seek and adopt best practices to improve individual and team performance
Demonstrate integrity and leadership (Champion IOA Values)
Ideal Candidate Qualifications
5+ years of account management experience, or 7+ years in the insurance industry
Thorough knowledge of insurance brokerage and client needs
Required active licensing; professional designation (CIC or equivalent) preferred
Strong analytical, problem‑solving, and decision‑making skills
Exceptional customer service, communication, multitasking, and organizational skills
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)
Compensation and Benefits
Competitive salary and bonus potential (80‑105K annually)
Company‑paid health insurance
Paid holidays, vacations, and sick time
401(k) with employer match
Employee stock plan participation
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment
Application Process
30‑Minute Phone Screen, Online Assessments, and Interview(s)
Salary Range:
80‑105K annually, depending on experience, relevant skills, and geographic location
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development; Industry: Insurance
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Remote (Eastern and Central Time Zones Only)
Book Focus:
Contractors, Property/Mid Market to Large Accounts
Please note: If this position is posted as either fully remote and/or hybrid, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on‑site presence is necessary to meet specific business needs. To view our branch locations, please visit: ioausa.com/locations
About the Role:
Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day‑to‑day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Serve as a subject matter expert for the account management team.
Key Responsibilities
Maintain a high degree of technical competence and industry expertise
Direct daily activities and workflow of the account management team
Handle customer service requests, policy administration, billing, claims, and coverage analysis
Manage policy expirations and renewals
Conduct client research, prepare submissions, negotiate coverages, and present proposals
Monitor reports and take action on delinquent accounts, collecting outstanding balances
Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness
Monitor and maintain activity/suspense to ensure timely completion
Maintain frequent, transparent communication with the account team regarding workload status and any issues
Deliver excellent service, proactively anticipate needs, and respond quickly to service requests
Stay updated on company policies and procedures
Seek and adopt best practices to improve individual and team performance
Demonstrate integrity and leadership (Champion IOA Values)
Ideal Candidate Qualifications
5+ years of account management experience, or 7+ years in the insurance industry
Thorough knowledge of insurance brokerage and client needs
Required active licensing; professional designation (CIC or equivalent) preferred
Strong analytical, problem‑solving, and decision‑making skills
Exceptional customer service, communication, multitasking, and organizational skills
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)
Compensation and Benefits
Competitive salary and bonus potential (80‑105K annually)
Company‑paid health insurance
Paid holidays, vacations, and sick time
401(k) with employer match
Employee stock plan participation
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment
Application Process
30‑Minute Phone Screen, Online Assessments, and Interview(s)
Salary Range:
80‑105K annually, depending on experience, relevant skills, and geographic location
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development; Industry: Insurance
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