Old National Bank
Join to apply for the
Relationship Banker
role at
Old National Bank .
Overview Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, our regional powerhouse is deeply rooted in the communities we serve. We help clients achieve their goals and dreams while remaining committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals to join our team. In return, we offer competitive compensation, a comprehensive benefits suite—including medical, dental, vision, 401(k), continuing education, and an employee assistance program—and a variety of impact network groups that promote diversity, inclusion, and community engagement.
Responsibilities The Relationship Banker develops and cultivates long‑term client relationships by providing insight, advice, and personalized financial solutions. Key duties include retaining and deepening existing relationships through cross‑selling and new business development, referring clients to product partners (mortgage, investments, small business, treasury management, merchant services, private banking, wealth management, commercial), educating clients on digital solutions, providing account servicing and maintenance, resolving service issues, and processing transactions. Relationship Bankers are also active in their communities through outreach and service with community organizations.
Salary Range $17.00 /hr – $27.50 /hr. The base salary range is applicable to all levels of the role across the United States. Actual offers vary by responsibilities, skills, experience, education, and geographic location.
Key Accountabilities
Consult with clients to uncover needs, educate, and advise on product and service alternatives aligned with their financial objectives.
Cross‑sell products and services and refer to business product partners to meet client needs.
Maintain contact with the client base through periodic proactive touch points ( onboarding, service follow‑up, etc.).
Achieve Sales and Service Targets
Market a full range of consumer and small business banking services to existing and prospective clients through proactive techniques such as lobby engagement, outbound telephone calls, marketing campaigns, or in‑house events.
Maintain well‑developed knowledge of all products and services and apply that knowledge to understand and fulfill client needs.
Proactively seek coaching to develop service and sales skills and share knowledge and best practices to enhance the team’s performance.
Operations Oversight
Resolve moderate to complex customer maintenance or client service problems using available resources and cross‑department collaboration.
Maintain and demonstrate in‑depth knowledge of the different banking channels and educate clients on emerging technology and digital solutions.
Execute all sales, service, and banking transactions accurately and in compliance with bank policies, procedures, and regulatory requirements.
Follow fraud prevention procedures and attend ongoing training to stay up‑to‑date on evolving fraud tactics.
Key Competencies for Position Culture Leadership
Communication – apply active listening skills and use questions to understand the client’s situation, needs, and desired outcomes; adapt communication style to accommodate individual preferences.
Collaboration – seek, develop, and maintain trusted relationships with others to achieve business goals; share knowledge, information, ideas, and suggestions to accomplish mutual objectives.
Execution Leadership
Drive and Execution – achieve established goals, overcome obstacles, and continuously learn; focus on alternate strategies and increased effort to achieve results.
Problem Resolution/Decision‑Making – identify root causes with minimal oversight, incorporate input from multiple sources, and make sound decisions based on a blend of analysis, wisdom, experience, and judgment.
Client Leadership
Client Leadership – prioritize the client, continually seek firsthand client information and perspective, and use insights to shape behaviors and actions.
Key Measures of Success / Key Deliverables
Execute strategies to improve client retention through cross‑selling, proactive personalized outreach, effective resolution of servicing issues, and client feedback monitoring.
Contribute to the banking center’s financial success by achieving targets for loan production, new account production, line‑of‑business referrals, and digital banking enrollment.
Acquire new Community Bank relationships through cultivating a strong referral network and outreach efforts.
Position Levels There are two levels of Relationship Banker, determined by banking experience, completion of required training, licensing or specialized training, and performance to goals. Positions may be based at a specific banking center or be a “Market” position supporting all banking centers in a defined market.
Relationship Banker
Demonstrate the ability to handle all transactions, servicing needs, and inquiries upon completion of required training.
Achieve account opening goals, partner referrals, lending and credit card goals, and complete quality Client Financial Profiles.
Relationship Banker II
Be an experienced banker who has successfully completed the Relationship Banker requirements, training, and learning path, or has equivalent experience at another financial institution.
Demonstrate consultative sales skills and strong service levels to build and deepen client relationships.
Consistently meet or exceed account opening, lending, credit card, partner referral and Client Financial Profile goals.
May manage an assigned client portfolio to handle all consumer banking relationship needs.
Encourage community participation through service in a community organization, on‑line networking group, or similar.
Complete the Relationship Banker Development Program to demonstrate advanced proficiency.
Qualifications and Education Requirements – Relationship Banker
High School diploma or GED equivalent.
Minimum one year of relationship‑based client consultation and/or consultative sales experience (banking industry a plus).
Eligible or currently registered with the National Mortgage Licensing System and Registry (NMLS).
Qualifications and Education Requirements – Relationship Banker II
High School diploma or GED equivalent.
Minimum one year of relationship‑based client consultation and/or consultative sales experience.
Minimum one year of banking experience, including deposit/transaction processing, account servicing, new account opening, and consumer lending.
Currently registered or previously registered with NMLS and eligible to immediately re‑register.
Benefits & Diversity Statement Old National is proud to be an equal‑opportunity employer committed to fostering an inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other characteristic protected by law.
Job Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Finance and Sales
Industry: Banking
Location: Davenport, IA
Notice We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless an agreement has been signed by the Director of Talent Acquisition, Senior Vice President, to fill a specific position.
Our Culture We are optimistic, collaborative, inclusive, agile, and ethical. We are Old National Bank. Join our team!
#J-18808-Ljbffr
Relationship Banker
role at
Old National Bank .
Overview Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, our regional powerhouse is deeply rooted in the communities we serve. We help clients achieve their goals and dreams while remaining committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals to join our team. In return, we offer competitive compensation, a comprehensive benefits suite—including medical, dental, vision, 401(k), continuing education, and an employee assistance program—and a variety of impact network groups that promote diversity, inclusion, and community engagement.
Responsibilities The Relationship Banker develops and cultivates long‑term client relationships by providing insight, advice, and personalized financial solutions. Key duties include retaining and deepening existing relationships through cross‑selling and new business development, referring clients to product partners (mortgage, investments, small business, treasury management, merchant services, private banking, wealth management, commercial), educating clients on digital solutions, providing account servicing and maintenance, resolving service issues, and processing transactions. Relationship Bankers are also active in their communities through outreach and service with community organizations.
Salary Range $17.00 /hr – $27.50 /hr. The base salary range is applicable to all levels of the role across the United States. Actual offers vary by responsibilities, skills, experience, education, and geographic location.
Key Accountabilities
Consult with clients to uncover needs, educate, and advise on product and service alternatives aligned with their financial objectives.
Cross‑sell products and services and refer to business product partners to meet client needs.
Maintain contact with the client base through periodic proactive touch points ( onboarding, service follow‑up, etc.).
Achieve Sales and Service Targets
Market a full range of consumer and small business banking services to existing and prospective clients through proactive techniques such as lobby engagement, outbound telephone calls, marketing campaigns, or in‑house events.
Maintain well‑developed knowledge of all products and services and apply that knowledge to understand and fulfill client needs.
Proactively seek coaching to develop service and sales skills and share knowledge and best practices to enhance the team’s performance.
Operations Oversight
Resolve moderate to complex customer maintenance or client service problems using available resources and cross‑department collaboration.
Maintain and demonstrate in‑depth knowledge of the different banking channels and educate clients on emerging technology and digital solutions.
Execute all sales, service, and banking transactions accurately and in compliance with bank policies, procedures, and regulatory requirements.
Follow fraud prevention procedures and attend ongoing training to stay up‑to‑date on evolving fraud tactics.
Key Competencies for Position Culture Leadership
Communication – apply active listening skills and use questions to understand the client’s situation, needs, and desired outcomes; adapt communication style to accommodate individual preferences.
Collaboration – seek, develop, and maintain trusted relationships with others to achieve business goals; share knowledge, information, ideas, and suggestions to accomplish mutual objectives.
Execution Leadership
Drive and Execution – achieve established goals, overcome obstacles, and continuously learn; focus on alternate strategies and increased effort to achieve results.
Problem Resolution/Decision‑Making – identify root causes with minimal oversight, incorporate input from multiple sources, and make sound decisions based on a blend of analysis, wisdom, experience, and judgment.
Client Leadership
Client Leadership – prioritize the client, continually seek firsthand client information and perspective, and use insights to shape behaviors and actions.
Key Measures of Success / Key Deliverables
Execute strategies to improve client retention through cross‑selling, proactive personalized outreach, effective resolution of servicing issues, and client feedback monitoring.
Contribute to the banking center’s financial success by achieving targets for loan production, new account production, line‑of‑business referrals, and digital banking enrollment.
Acquire new Community Bank relationships through cultivating a strong referral network and outreach efforts.
Position Levels There are two levels of Relationship Banker, determined by banking experience, completion of required training, licensing or specialized training, and performance to goals. Positions may be based at a specific banking center or be a “Market” position supporting all banking centers in a defined market.
Relationship Banker
Demonstrate the ability to handle all transactions, servicing needs, and inquiries upon completion of required training.
Achieve account opening goals, partner referrals, lending and credit card goals, and complete quality Client Financial Profiles.
Relationship Banker II
Be an experienced banker who has successfully completed the Relationship Banker requirements, training, and learning path, or has equivalent experience at another financial institution.
Demonstrate consultative sales skills and strong service levels to build and deepen client relationships.
Consistently meet or exceed account opening, lending, credit card, partner referral and Client Financial Profile goals.
May manage an assigned client portfolio to handle all consumer banking relationship needs.
Encourage community participation through service in a community organization, on‑line networking group, or similar.
Complete the Relationship Banker Development Program to demonstrate advanced proficiency.
Qualifications and Education Requirements – Relationship Banker
High School diploma or GED equivalent.
Minimum one year of relationship‑based client consultation and/or consultative sales experience (banking industry a plus).
Eligible or currently registered with the National Mortgage Licensing System and Registry (NMLS).
Qualifications and Education Requirements – Relationship Banker II
High School diploma or GED equivalent.
Minimum one year of relationship‑based client consultation and/or consultative sales experience.
Minimum one year of banking experience, including deposit/transaction processing, account servicing, new account opening, and consumer lending.
Currently registered or previously registered with NMLS and eligible to immediately re‑register.
Benefits & Diversity Statement Old National is proud to be an equal‑opportunity employer committed to fostering an inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other characteristic protected by law.
Job Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Finance and Sales
Industry: Banking
Location: Davenport, IA
Notice We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless an agreement has been signed by the Director of Talent Acquisition, Senior Vice President, to fill a specific position.
Our Culture We are optimistic, collaborative, inclusive, agile, and ethical. We are Old National Bank. Join our team!
#J-18808-Ljbffr