Consumers National Bank
Join to apply for the Full Time Relationship Banker role at Consumers National Bank.
We are willing to train the right candidate. No banking experience necessary. Cash handling and customer service experience preferred. Our MISSION guides us… To Make a Difference in Our Communities. We firmly believe that our employees are the driving force behind our MISSION. Join our team and join us in saying, “I make a difference”.
Duties Include, But Are Not Limited To The Following
Consistently seek to deliver exceptional customer service with a positive approach
Accurately process retail and commercial transactions including but not limited to: checking and savings deposits, withdrawals, account closings, loan payments, check order, cash advance, draws, stop payments, cashiers’ checks, gift cards, safe deposit box, foreign currency exchanges and transfers, and other products and services while adhering to all Bank and Department policies and procedures;
Adhere to Teller Performance Standards related to balancing, accuracy, customer service standards, check cashing, and product referrals
Assist with opening and night depository duties
Effectively and efficiently process end of day and batch transactions
Maintains documentation files as directed
ATM team processing and balancing
Serve as a personal banker to provide exceptional customer service and establish and maintain high quality customer relations
Balance Cash items
Maintenance customer accounts as needed
Identify customer needs and refer financial products and services
Maintain cash drawer in accordance with assigned cash limits, accurately handle currency and balance the cash drawer
Contribute to a positive environment by demonstrating the company’s mission, vision, and values
Assist in all aspects of vault procedures, such as processing orders and shipments of coin and currency to and from the Federal Reserve
Complete ongoing education and training as required
Adheres to and satisfies all duties and training requirements related to company or outside agency compliance, confidentiality, security, policies, fraudulent or suspicious activity reporting, laws, and regulations as they apply to the position
Perform other duties as requested or assigned
Requirements
Demonstrated proficiency in interpersonal communications, verbal and written is a must. This position requires daily interaction with customers, employees and vendors and concise communications are critical
Ability to prepare or interpret basic verbal and written instructions and/or perform routine mathematical functions
High school diploma or equivalent
Ability to successfully identify needs, goals and objectives and suggest bank products and services to meet the customers’ needs
Ability to respond and assist customers with inquiries and/or problem-solving resolution
Possess skills necessary to work effectively as a team member
Proficiency in basic computer skills
Careful attention to detail and time management
Previous cash handling and/or direct customer service experience
Previous cross-sales and/or referral experience
Physical/Cognitive Demands
This position requires the ability to sit and/or stand for extended periods of time in an office setting, advanced verbal and written communication skills including use of phone, computer, speaking, listening, and presenting, excellent organizational and time management skills, the ability to problem solve, negotiate, and persuade customers, intermediate math and analytical skills, and computer literacy.
Consumers National Bank is an Equal Opportunity Educational Institution/Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities.
Seniority level Entry level
Employment type Full-time
Job Function Finance and Sales
Industry Banking
#J-18808-Ljbffr
We are willing to train the right candidate. No banking experience necessary. Cash handling and customer service experience preferred. Our MISSION guides us… To Make a Difference in Our Communities. We firmly believe that our employees are the driving force behind our MISSION. Join our team and join us in saying, “I make a difference”.
Duties Include, But Are Not Limited To The Following
Consistently seek to deliver exceptional customer service with a positive approach
Accurately process retail and commercial transactions including but not limited to: checking and savings deposits, withdrawals, account closings, loan payments, check order, cash advance, draws, stop payments, cashiers’ checks, gift cards, safe deposit box, foreign currency exchanges and transfers, and other products and services while adhering to all Bank and Department policies and procedures;
Adhere to Teller Performance Standards related to balancing, accuracy, customer service standards, check cashing, and product referrals
Assist with opening and night depository duties
Effectively and efficiently process end of day and batch transactions
Maintains documentation files as directed
ATM team processing and balancing
Serve as a personal banker to provide exceptional customer service and establish and maintain high quality customer relations
Balance Cash items
Maintenance customer accounts as needed
Identify customer needs and refer financial products and services
Maintain cash drawer in accordance with assigned cash limits, accurately handle currency and balance the cash drawer
Contribute to a positive environment by demonstrating the company’s mission, vision, and values
Assist in all aspects of vault procedures, such as processing orders and shipments of coin and currency to and from the Federal Reserve
Complete ongoing education and training as required
Adheres to and satisfies all duties and training requirements related to company or outside agency compliance, confidentiality, security, policies, fraudulent or suspicious activity reporting, laws, and regulations as they apply to the position
Perform other duties as requested or assigned
Requirements
Demonstrated proficiency in interpersonal communications, verbal and written is a must. This position requires daily interaction with customers, employees and vendors and concise communications are critical
Ability to prepare or interpret basic verbal and written instructions and/or perform routine mathematical functions
High school diploma or equivalent
Ability to successfully identify needs, goals and objectives and suggest bank products and services to meet the customers’ needs
Ability to respond and assist customers with inquiries and/or problem-solving resolution
Possess skills necessary to work effectively as a team member
Proficiency in basic computer skills
Careful attention to detail and time management
Previous cash handling and/or direct customer service experience
Previous cross-sales and/or referral experience
Physical/Cognitive Demands
This position requires the ability to sit and/or stand for extended periods of time in an office setting, advanced verbal and written communication skills including use of phone, computer, speaking, listening, and presenting, excellent organizational and time management skills, the ability to problem solve, negotiate, and persuade customers, intermediate math and analytical skills, and computer literacy.
Consumers National Bank is an Equal Opportunity Educational Institution/Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities.
Seniority level Entry level
Employment type Full-time
Job Function Finance and Sales
Industry Banking
#J-18808-Ljbffr