FirstService Residential
Community Association Manager
FirstService Residential, Hardeeville, South Carolina, United States, 29927
Community Association Manager
FirstService Residential is seeking an experienced Community Association Manager to oversee all Homeowner Association operations in collaboration with the Community General Manager and other department managers. The successful candidate will ensure the property is maintained and operated in accordance with company objectives and will facilitate solutions to problems between the community and internal support staff.
Key Responsibilities
Provide oversight and direction to the Community Appearance Coordinator in scheduling landscape/irrigation lot turnovers and managing subsequent warranty/work orders.
Ensure daily, weekly and monthly property inspections are performed in close collaboration with the Maintenance Manager.
Oversee the work order process, ensuring timely completion and clear communication with homeowners.
Manage the violation and architectural review process.
Maintain amenities to the highest standard and assist in developing janitorial schedules.
Manage vendor partners to ensure contract specifications are adhered to and receive monthly vendor reports.
Schedule team meetings with Department Managers, the Community General Manager and the Association Board of Directors to provide timely updates on community appearance successes and opportunities for improvement.
Financial Management
Prepare draft annual budget and monitor budget variances throughout the fiscal year.
Assist in preparing monthly deficit funding statements.
Work closely with the General Ledger Manager and on‑site accounting support assistant to ensure accurate coding of invoices and prompt payment of vendor invoices.
Manage accounts receivable collections in line with the Board approved collection policy.
Work with the Community CPA to answer audit queries and ensure timely delivery of annual financial statements and federal tax returns.
Process returns of deposits held for homeowner architectural improvements.
Ensure P‑Card receipts and reconciliations are performed weekly.
Administrative
Prepare weekly and monthly management reports in a timely manner and review community checklist with the Regional Director monthly.
Respond to resident communications and ensure responses comply with Latitude Margaretville brand requirements.
Maintain community databases; work orders, task lists, rental lists, homeowner information, pets, assets, architectural improvements, violations, communication logs, etc.
Ensure compliance with statutory renewals and uniform business reports.
Prepare meeting notices and draft meeting minutes in compliance with state statutes.
Manage contract renewals and RFP process.
Facilitate FirstCall and prepare weekly Tiki Talk.
Human Resources
Perform annual performance evaluations for direct reports and ensure direct report managers complete their team evaluations.
Conduct monthly safety meetings with the team.
Attend mandatory FirstService Residential compliance courses and utilize other FirstService Residential University courses.
Perform Coaching & Counseling sessions, maintain records, and create performance improvement plans when necessary.
Prepare job descriptions in line with company standards and community brand; create job opening requisitions, interview candidates, and recommend hires.
Review payroll reports and process payroll adjustments.
Ensure company handbook policies are adhered to and new hires receive brand immersion training.
Perform other tasks as may be assigned by Regional Director or Community General Manager.
Education / Training
Bachelor’s Degree in Business or related field from an accredited college or university preferred; five years of experience in Community Association, Property Operations, Hospitality or Construction; or equivalent combination of education and experience.
Experience / Knowledge / Abilities
Knowledge and ability to apply Florida Statutes and Community’s documents.
Knowledge of assets, cash balance and availability of funds for projects and cash flow management for capital improvements.
Working knowledge of landscape and irrigation concepts.
Excellent organization, motivation, leadership, management and interpersonal skills.
Critical thinking and complex problem solving.
Strong work ethic, detail‑oriented and multitasking skills.
Ability to work with sensitive or confidential information.
Demonstrated experience managing large, complex accounts or projects.
Ability to meet deadlines and work well under pressure.
Team‑orientation and self‑driven prioritization of business opportunities.
Knowledge of mechanical operations of a building and equipment preferred.
Ability to respond to emergency situations within established timeframe and adjust to changing circumstances.
Computer Literacy
Strong proficiency in Windows and Microsoft Office, including Word, Excel, Power Point and Outlook; proficient researching the Internet.
Previous experience with financial and accounting programs preferred.
Special Requirements
Physical demands include ability to lift up to 50 lbs; standing, sitting, walking and occasional climbing.
Required to work at a personal computer for extended periods of time; talking on the phone for extended periods of time.
Ability to detect auditory and/or visual emergency alarms.
Ability to work extended/flexible hours, weekend, and attend events as required; work outside for long periods of time.
Compensation / Work Schedule
$70,000 - $75,000 annually
Full‑Time (Monday – Friday)
Eligible for comprehensive benefits: medical plans, dental, vision, time off, paid holidays, bonus potential, cell phone allowance, and a 401(k) with company match.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Key Responsibilities
Provide oversight and direction to the Community Appearance Coordinator in scheduling landscape/irrigation lot turnovers and managing subsequent warranty/work orders.
Ensure daily, weekly and monthly property inspections are performed in close collaboration with the Maintenance Manager.
Oversee the work order process, ensuring timely completion and clear communication with homeowners.
Manage the violation and architectural review process.
Maintain amenities to the highest standard and assist in developing janitorial schedules.
Manage vendor partners to ensure contract specifications are adhered to and receive monthly vendor reports.
Schedule team meetings with Department Managers, the Community General Manager and the Association Board of Directors to provide timely updates on community appearance successes and opportunities for improvement.
Financial Management
Prepare draft annual budget and monitor budget variances throughout the fiscal year.
Assist in preparing monthly deficit funding statements.
Work closely with the General Ledger Manager and on‑site accounting support assistant to ensure accurate coding of invoices and prompt payment of vendor invoices.
Manage accounts receivable collections in line with the Board approved collection policy.
Work with the Community CPA to answer audit queries and ensure timely delivery of annual financial statements and federal tax returns.
Process returns of deposits held for homeowner architectural improvements.
Ensure P‑Card receipts and reconciliations are performed weekly.
Administrative
Prepare weekly and monthly management reports in a timely manner and review community checklist with the Regional Director monthly.
Respond to resident communications and ensure responses comply with Latitude Margaretville brand requirements.
Maintain community databases; work orders, task lists, rental lists, homeowner information, pets, assets, architectural improvements, violations, communication logs, etc.
Ensure compliance with statutory renewals and uniform business reports.
Prepare meeting notices and draft meeting minutes in compliance with state statutes.
Manage contract renewals and RFP process.
Facilitate FirstCall and prepare weekly Tiki Talk.
Human Resources
Perform annual performance evaluations for direct reports and ensure direct report managers complete their team evaluations.
Conduct monthly safety meetings with the team.
Attend mandatory FirstService Residential compliance courses and utilize other FirstService Residential University courses.
Perform Coaching & Counseling sessions, maintain records, and create performance improvement plans when necessary.
Prepare job descriptions in line with company standards and community brand; create job opening requisitions, interview candidates, and recommend hires.
Review payroll reports and process payroll adjustments.
Ensure company handbook policies are adhered to and new hires receive brand immersion training.
Perform other tasks as may be assigned by Regional Director or Community General Manager.
Education / Training
Bachelor’s Degree in Business or related field from an accredited college or university preferred; five years of experience in Community Association, Property Operations, Hospitality or Construction; or equivalent combination of education and experience.
Experience / Knowledge / Abilities
Knowledge and ability to apply Florida Statutes and Community’s documents.
Knowledge of assets, cash balance and availability of funds for projects and cash flow management for capital improvements.
Working knowledge of landscape and irrigation concepts.
Excellent organization, motivation, leadership, management and interpersonal skills.
Critical thinking and complex problem solving.
Strong work ethic, detail‑oriented and multitasking skills.
Ability to work with sensitive or confidential information.
Demonstrated experience managing large, complex accounts or projects.
Ability to meet deadlines and work well under pressure.
Team‑orientation and self‑driven prioritization of business opportunities.
Knowledge of mechanical operations of a building and equipment preferred.
Ability to respond to emergency situations within established timeframe and adjust to changing circumstances.
Computer Literacy
Strong proficiency in Windows and Microsoft Office, including Word, Excel, Power Point and Outlook; proficient researching the Internet.
Previous experience with financial and accounting programs preferred.
Special Requirements
Physical demands include ability to lift up to 50 lbs; standing, sitting, walking and occasional climbing.
Required to work at a personal computer for extended periods of time; talking on the phone for extended periods of time.
Ability to detect auditory and/or visual emergency alarms.
Ability to work extended/flexible hours, weekend, and attend events as required; work outside for long periods of time.
Compensation / Work Schedule
$70,000 - $75,000 annually
Full‑Time (Monday – Friday)
Eligible for comprehensive benefits: medical plans, dental, vision, time off, paid holidays, bonus potential, cell phone allowance, and a 401(k) with company match.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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