Capital One
Dealer Success Manager
As a Dealer Success Manager, you operate as a Strategic Consultant and Customer‑Centric Partner to our auto dealers, anchoring your efforts firmly within the Capital One Sales Process. This role requires an extremely high‑level partnership with your POD counterparts to collectively strategize and achieve superior success, providing the consultative expertise and training enablement that support the POD's core sales objectives.
You are instrumental in expanding our footprint by contributing to and supporting the POD's efforts in gaining and retaining Navigator Platform subscribers. This support includes providing specialized expertise during initial pitches and compelling closing techniques, while the DSM takes ownership of the seamless setup, expert training, and strategic Return on Investment (ROI) conversations. You will educate and gain buy‑in from key auto dealer stakeholders, ensuring they maximize the value of our technology and processes, which has a direct impact on the company's bottom line. You will play a key role in Capital One's technology and relationship evolution.
We are seeking dedicated, disciplined, sales professionals who excel in a team environment, are experts in process improvement, and have strong interpersonal skills. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. Due to the training and product nature of this role, we are looking for a customer‑centric individual who can excel at training and driving tool adoption, with the ability to deeply understand the product and troubleshoot a number of technical issues quickly.
Key Responsibilities
Strategic POD Partnership: Collaborate and partner with the Area Sales Manager (ASM), and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals.
Sales Enablement and Retention Cycle Ownership: Drive superior success by contributing to and supporting the POD's sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle, which includes driving process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process.
Provide subject matter expertise on processes and Navigator Platform when representing the Sales organization.
Product and Process troubleshooting, specifically relating to Navigator Platform.
Frequent, in‑market visits to dealerships to foster relationships and execute the customer enablement cycle.
Travel
Some travel may be required up to 50%.
Basic Qualifications
High School diploma, GED or equivalent certification.
At least 1 year of experience in Process Management.
At least 1 year of experience in Relationship management.
Preferred Qualifications
Bachelor's Degree.
2+ years of experience in Process Management.
2+ years of experience in Relationship management.
Salary and Compensation Sales Territory: $109,900 - $125,400 for Dealer Success Manager (Alpharetta, GA). Salaries for other locations are determined by the associated pay range for that location and will be reflected in the offer letter.
Performance based incentive compensation may be earned, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan.
Benefits Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
Additional Information No agencies please.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
Contact information for accommodations: RecruitingAccommodation@capitalone.com. For technical support or questions about Capital One's recruiting process, send an email to Careers@capitalone.com.
Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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You are instrumental in expanding our footprint by contributing to and supporting the POD's efforts in gaining and retaining Navigator Platform subscribers. This support includes providing specialized expertise during initial pitches and compelling closing techniques, while the DSM takes ownership of the seamless setup, expert training, and strategic Return on Investment (ROI) conversations. You will educate and gain buy‑in from key auto dealer stakeholders, ensuring they maximize the value of our technology and processes, which has a direct impact on the company's bottom line. You will play a key role in Capital One's technology and relationship evolution.
We are seeking dedicated, disciplined, sales professionals who excel in a team environment, are experts in process improvement, and have strong interpersonal skills. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. Due to the training and product nature of this role, we are looking for a customer‑centric individual who can excel at training and driving tool adoption, with the ability to deeply understand the product and troubleshoot a number of technical issues quickly.
Key Responsibilities
Strategic POD Partnership: Collaborate and partner with the Area Sales Manager (ASM), and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals.
Sales Enablement and Retention Cycle Ownership: Drive superior success by contributing to and supporting the POD's sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle, which includes driving process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process.
Provide subject matter expertise on processes and Navigator Platform when representing the Sales organization.
Product and Process troubleshooting, specifically relating to Navigator Platform.
Frequent, in‑market visits to dealerships to foster relationships and execute the customer enablement cycle.
Travel
Some travel may be required up to 50%.
Basic Qualifications
High School diploma, GED or equivalent certification.
At least 1 year of experience in Process Management.
At least 1 year of experience in Relationship management.
Preferred Qualifications
Bachelor's Degree.
2+ years of experience in Process Management.
2+ years of experience in Relationship management.
Salary and Compensation Sales Territory: $109,900 - $125,400 for Dealer Success Manager (Alpharetta, GA). Salaries for other locations are determined by the associated pay range for that location and will be reflected in the offer letter.
Performance based incentive compensation may be earned, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan.
Benefits Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
Additional Information No agencies please.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
Contact information for accommodations: RecruitingAccommodation@capitalone.com. For technical support or questions about Capital One's recruiting process, send an email to Careers@capitalone.com.
Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
#J-18808-Ljbffr