Zendesk
Solutions Consultant – Pre Sales
Join Zendesk’s team as a Solutions Consultant – Pre Sales.
Job Description The Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. SCs must be both sales focused and technically savvy, selling to executives and convincing C‑level and director level executives of the technical merits of the software solution. The SC works in conjunction with Sales, Marketing, Product Managers, and other members of the cross‑functional team to be the technical bridge between our Sales team and prospects. The SC takes ownership of the prime technical relationship with prospects to drive customer happiness by proactively managing and delivering technical information both onsite and virtual.
Requirements
3+ years Presales experience
Knowledgeable of web / scripting technologies, HTML, CSS, JavaScript, JSON and SaaS applications
Experience mapping RFI/RFP requirements to software solutions
Excellent interpersonal, communication, persuasion, presentation and writing skills
Experience scoping, managing and executing customer pilots and Proof of Concepts
Knowledge of SaaS Business applications
Knowledge of one or more of the following
Customer Service Software
ITSM
Data warehousing
Business intelligence
Workforce Management
QA
Integration & middleware
AI & bots
Understanding and awareness of how AI is impacting the customer service business as well as AI technologies such as LLM and ChatGPT
Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
Outstanding solution scoping abilities, using our existing solution and influencing new product development
Bachelor’s degree or equivalent experience is a must; graduate degree is a plus
Must be willing to travel (1‑2x per month)
Obvious passion and people skills and an ability to work independently on multiple projects
Desired Skills
Previous consulting experience implementing enterprise class software solutions
Domain expertise in specific industries
Awareness of CCaaS and peripheral technologies
Experience moderating Design Based Thinking sessions
Ability to developing reference architecture in support of client solution
Compensation The US annualized OTE (On Target Earnings) range for this position is $178,000.00‑$266,000.00 with a pay mix of 80/20 (base/commission). This position may also be eligible for bonus, benefits, or related incentives.
Work Environment Hybrid: Our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in‑office schedule is to be determined by the hiring manager.
EEO Statement Zendesk is an equal‑opportunity employer. We are proud of our ongoing efforts to foster global diversity, equity, and inclusion. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you are an individual with a disability and require a reasonable accommodation, please email peopleandplaces@zendesk.com with your specific accommodation request.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Consulting, Information Technology, and Sales
Industries Software Development
#J-18808-Ljbffr
Job Description The Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. SCs must be both sales focused and technically savvy, selling to executives and convincing C‑level and director level executives of the technical merits of the software solution. The SC works in conjunction with Sales, Marketing, Product Managers, and other members of the cross‑functional team to be the technical bridge between our Sales team and prospects. The SC takes ownership of the prime technical relationship with prospects to drive customer happiness by proactively managing and delivering technical information both onsite and virtual.
Requirements
3+ years Presales experience
Knowledgeable of web / scripting technologies, HTML, CSS, JavaScript, JSON and SaaS applications
Experience mapping RFI/RFP requirements to software solutions
Excellent interpersonal, communication, persuasion, presentation and writing skills
Experience scoping, managing and executing customer pilots and Proof of Concepts
Knowledge of SaaS Business applications
Knowledge of one or more of the following
Customer Service Software
ITSM
Data warehousing
Business intelligence
Workforce Management
QA
Integration & middleware
AI & bots
Understanding and awareness of how AI is impacting the customer service business as well as AI technologies such as LLM and ChatGPT
Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
Outstanding solution scoping abilities, using our existing solution and influencing new product development
Bachelor’s degree or equivalent experience is a must; graduate degree is a plus
Must be willing to travel (1‑2x per month)
Obvious passion and people skills and an ability to work independently on multiple projects
Desired Skills
Previous consulting experience implementing enterprise class software solutions
Domain expertise in specific industries
Awareness of CCaaS and peripheral technologies
Experience moderating Design Based Thinking sessions
Ability to developing reference architecture in support of client solution
Compensation The US annualized OTE (On Target Earnings) range for this position is $178,000.00‑$266,000.00 with a pay mix of 80/20 (base/commission). This position may also be eligible for bonus, benefits, or related incentives.
Work Environment Hybrid: Our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in‑office schedule is to be determined by the hiring manager.
EEO Statement Zendesk is an equal‑opportunity employer. We are proud of our ongoing efforts to foster global diversity, equity, and inclusion. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you are an individual with a disability and require a reasonable accommodation, please email peopleandplaces@zendesk.com with your specific accommodation request.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Consulting, Information Technology, and Sales
Industries Software Development
#J-18808-Ljbffr