Minnesota Council of Nonprofits
Neighbor Services Outreach Coordinator
Minnesota Council of Nonprofits, Brooklyn Park, Minnesota, United States
JOB TITLE:
SNAP Outreach Coordinator
DEPARTMENT:
Neighbor Services
LED BY:
Outreach Supervisor
FSLA STATUS:
Non-Exempt
HOURS:
Full-Time; 40 hours/week
PAY:
$23.00/hr
LOCATION:
In office at our Brooklyn Park location
POSITION SUMMARY Support Neighbor Services SNAP Outreach team with materials, mail tasks, and as direct neighbor advisor. Provide general administrative support to the broader Neighbor Services team on an as-needed basis.
DUTIES AND RESPONSIBILITIES
Maintain and replenish all outreach materials (e.g., printed items, promotional items, tents, and other display materials)
Execute process to bundle and distribute outreach materials for 200+ events each year
Ensure daily mail incoming and outgoing postal mail related to SNAP is processed
Serve as the in-office point of contact for the Neighbor Services department questions, ensure Second Harvest Heartland team members, volunteers, interns, and neighbors are connected to appropriate team members.
Provide direct application and referral assistance to Neighbors through various channels (in person, phone, text, email, etc.) and at outreach sites or events in the community.
Stay current on the Supplemental Nutrition Assistance Program (SNAP) and Commodity Supplemental Food Program - Nutritional Assistance Program for Seniors (CSFP/NAPS) to be able to assist neighbors with applications.
Lead training and onboarding for staff, interns, and volunteers as it relates to office tasks.
MARGINAL / ANCILLARY / SECONDARY / AS NEEDED DUTIES AND RESPONSIBILITIES
General administrative Neighbor Services department e.g., printing, mailing, material ordering.
Flex to support FOODRx team as a backup on an as-needed basis.
Other duties as assigned.
BASICS
Complete and stay current on all trainings (IT, Security, DHS, Civil Rights, team-specific, etc.)
Comply with federal, state, and local security requirements ensuring adherence to requirements, and advising management on needed actions.
May be required to attend and/or transport equipment and materials to outreach events throughout our service area, including in greater MN. Must have access to reliable transportation potentially with little to no advance planning. This could include a valid MN driver’s license, legally mandated insurance, and a good driving record.
Occasional travel in Minnesota will be required.
ESSENTIAL QUALIFICATIONS
High School Diploma or GED equivalent.
Demonstrated exceptional customer service skills to create a welcoming and inclusive environment where everyone is welcomed and valued.
Ability to work with flexibility, efficiency and enthusiasm, both individually and as part of a team.
Demonstrated ability to plan, manage and follow through on multiple daily tasks and projects.
Demonstrated familiarity with Microsoft Office, Office 365 and the ability to learn other computer software programs.
DESIRED QUALIFICATIONS
1+ years of administrative or program coordination experience.
Ability to speak multiple languages (Spanish, Somali, Hmong, Spanish, Russian, Vietnamese, Oromo, Karen, etc.) to better serve our diverse client base.
VALUES
We Deliver: We use our head and heart to make decisions, we make the best use of donor dollars, and we achieve results safely and reliably.
We Lead with Our Hearts: We keep our neighbors, partners, and teams at the center of our work. We seek to understand and anticipate their needs.
We are all in this Together: We collaborate, internally and externally. We communicate openly, seeking feedback and sharing knowledge.
We Innovate: We seek out bold new ideas, we embrace change, and we commit to continuous improvement for ourselves and our work.
We Believe our Differences Make us Stronger: We are curious about and embrace cultural differences. We build teams that reflect our community.
Second Harvest Heartland is an EEO/AA Employer
#J-18808-Ljbffr
SNAP Outreach Coordinator
DEPARTMENT:
Neighbor Services
LED BY:
Outreach Supervisor
FSLA STATUS:
Non-Exempt
HOURS:
Full-Time; 40 hours/week
PAY:
$23.00/hr
LOCATION:
In office at our Brooklyn Park location
POSITION SUMMARY Support Neighbor Services SNAP Outreach team with materials, mail tasks, and as direct neighbor advisor. Provide general administrative support to the broader Neighbor Services team on an as-needed basis.
DUTIES AND RESPONSIBILITIES
Maintain and replenish all outreach materials (e.g., printed items, promotional items, tents, and other display materials)
Execute process to bundle and distribute outreach materials for 200+ events each year
Ensure daily mail incoming and outgoing postal mail related to SNAP is processed
Serve as the in-office point of contact for the Neighbor Services department questions, ensure Second Harvest Heartland team members, volunteers, interns, and neighbors are connected to appropriate team members.
Provide direct application and referral assistance to Neighbors through various channels (in person, phone, text, email, etc.) and at outreach sites or events in the community.
Stay current on the Supplemental Nutrition Assistance Program (SNAP) and Commodity Supplemental Food Program - Nutritional Assistance Program for Seniors (CSFP/NAPS) to be able to assist neighbors with applications.
Lead training and onboarding for staff, interns, and volunteers as it relates to office tasks.
MARGINAL / ANCILLARY / SECONDARY / AS NEEDED DUTIES AND RESPONSIBILITIES
General administrative Neighbor Services department e.g., printing, mailing, material ordering.
Flex to support FOODRx team as a backup on an as-needed basis.
Other duties as assigned.
BASICS
Complete and stay current on all trainings (IT, Security, DHS, Civil Rights, team-specific, etc.)
Comply with federal, state, and local security requirements ensuring adherence to requirements, and advising management on needed actions.
May be required to attend and/or transport equipment and materials to outreach events throughout our service area, including in greater MN. Must have access to reliable transportation potentially with little to no advance planning. This could include a valid MN driver’s license, legally mandated insurance, and a good driving record.
Occasional travel in Minnesota will be required.
ESSENTIAL QUALIFICATIONS
High School Diploma or GED equivalent.
Demonstrated exceptional customer service skills to create a welcoming and inclusive environment where everyone is welcomed and valued.
Ability to work with flexibility, efficiency and enthusiasm, both individually and as part of a team.
Demonstrated ability to plan, manage and follow through on multiple daily tasks and projects.
Demonstrated familiarity with Microsoft Office, Office 365 and the ability to learn other computer software programs.
DESIRED QUALIFICATIONS
1+ years of administrative or program coordination experience.
Ability to speak multiple languages (Spanish, Somali, Hmong, Spanish, Russian, Vietnamese, Oromo, Karen, etc.) to better serve our diverse client base.
VALUES
We Deliver: We use our head and heart to make decisions, we make the best use of donor dollars, and we achieve results safely and reliably.
We Lead with Our Hearts: We keep our neighbors, partners, and teams at the center of our work. We seek to understand and anticipate their needs.
We are all in this Together: We collaborate, internally and externally. We communicate openly, seeking feedback and sharing knowledge.
We Innovate: We seek out bold new ideas, we embrace change, and we commit to continuous improvement for ourselves and our work.
We Believe our Differences Make us Stronger: We are curious about and embrace cultural differences. We build teams that reflect our community.
Second Harvest Heartland is an EEO/AA Employer
#J-18808-Ljbffr