Louisiana
Department Mission
DCFS is working to keep children safe, helping individuals and families become self‑sufficient, and providing safe refuge during disasters.
Department Vision We care for the well‑being and safety of Louisiana's people.
Department Values Treating all people with dignity, compassion and respect, while providing services with integrity.
Position Overview The Child Welfare Intake Supervisor provides leadership and operational oversight for the Louisiana Child Safety Response Center (LCSRC), the Department’s 911‑style call center responsible for receiving, assessing, and routing reports of child abuse, neglect, and other child welfare concerns. This position ensures that all incoming reports are managed promptly, accurately, and in full compliance with Louisiana state law, DCFS policy, and professional standards.
This position provides direct supervision, coaching, and support to Customer Service Representatives (CSRs) and ensures that each call is assessed for urgency, documented correctly, and routed to the appropriate local office. The Supervisor plays a critical role in maintaining service quality, staff performance, and consistent decision‑making in a fast‑paced, high‑volume, and emotionally demanding environment.
Experience and Education Requirements Six years of experience in child welfare;
OR
Six years of full‑time work experience in any field plus three years of experience in child welfare;
OR
A bachelor’s degree plus three years of experience in child welfare;
OR
An advanced degree in a social science or behavioral health field, nursing, or a juris doctorate plus two years of experience in child welfare.
Experience Substitution Every 30 semester hours earned from an accredited college or university will be credited as one year of experience toward the six years of full‑time work experience in any field. The maximum substitution allowed is 120 semester hours, which substitutes for a maximum of four years of experience in any field.
Necessary Special Requirements Possession of a high school diploma or equivalent. A current driver’s license and access to a personal vehicle.
Job Duties
Responsible for supervision of staff assigned to the unit.
Guides employees in the review, assessment, and decisions of intake reports.
Assures reports received are reported and communicated to the assigned parish in a timely manner.
Serves in the capacity of intake worker as needed.
Position Specific Details Appointment Type:
Probational, Promotional, or Job Appointment.
Work Schedule:
Typically, work hours are 8:00 a.m. to 4:30 p.m., Monday – Friday. Flexible work schedules are available after meeting certain criteria and are dependent upon the position you are applying for. Some positions require working shifts.
Location:
Baton Rouge, La.
In accordance with La. R.S. 46:51.2, the department shall conduct a State Central Registry (SCR) check for a potential employee of the department to determine whether the employee’s name appears on an SCR subsequent to December 31, 2009, and who has duties that include investigations of child abuse or neglect, supervisory or disciplinary authority over children, direct care to a child, or performance of licensing surveys.
In accordance with state laws, selected candidates must pass the following checks before any final job offer will be made: Drug Test, Criminal Background, State Central Registry, and Louisiana State Police Sex Offender and Child Predator Registry.
The official job specifications for this role, as defined by the State Civil Service, can be found here.
How To Apply No Civil Service Test score is required in order to be considered for this vacancy.
To apply for this vacancy, click the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page.
Information to support your eligibility for this job title must be included in this application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
Contact Information For further information about this vacancy, contact:
Tr'yan Kador
Tryan.Kador.DCFS@La.Gov
Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.
#J-18808-Ljbffr
Department Vision We care for the well‑being and safety of Louisiana's people.
Department Values Treating all people with dignity, compassion and respect, while providing services with integrity.
Position Overview The Child Welfare Intake Supervisor provides leadership and operational oversight for the Louisiana Child Safety Response Center (LCSRC), the Department’s 911‑style call center responsible for receiving, assessing, and routing reports of child abuse, neglect, and other child welfare concerns. This position ensures that all incoming reports are managed promptly, accurately, and in full compliance with Louisiana state law, DCFS policy, and professional standards.
This position provides direct supervision, coaching, and support to Customer Service Representatives (CSRs) and ensures that each call is assessed for urgency, documented correctly, and routed to the appropriate local office. The Supervisor plays a critical role in maintaining service quality, staff performance, and consistent decision‑making in a fast‑paced, high‑volume, and emotionally demanding environment.
Experience and Education Requirements Six years of experience in child welfare;
OR
Six years of full‑time work experience in any field plus three years of experience in child welfare;
OR
A bachelor’s degree plus three years of experience in child welfare;
OR
An advanced degree in a social science or behavioral health field, nursing, or a juris doctorate plus two years of experience in child welfare.
Experience Substitution Every 30 semester hours earned from an accredited college or university will be credited as one year of experience toward the six years of full‑time work experience in any field. The maximum substitution allowed is 120 semester hours, which substitutes for a maximum of four years of experience in any field.
Necessary Special Requirements Possession of a high school diploma or equivalent. A current driver’s license and access to a personal vehicle.
Job Duties
Responsible for supervision of staff assigned to the unit.
Guides employees in the review, assessment, and decisions of intake reports.
Assures reports received are reported and communicated to the assigned parish in a timely manner.
Serves in the capacity of intake worker as needed.
Position Specific Details Appointment Type:
Probational, Promotional, or Job Appointment.
Work Schedule:
Typically, work hours are 8:00 a.m. to 4:30 p.m., Monday – Friday. Flexible work schedules are available after meeting certain criteria and are dependent upon the position you are applying for. Some positions require working shifts.
Location:
Baton Rouge, La.
In accordance with La. R.S. 46:51.2, the department shall conduct a State Central Registry (SCR) check for a potential employee of the department to determine whether the employee’s name appears on an SCR subsequent to December 31, 2009, and who has duties that include investigations of child abuse or neglect, supervisory or disciplinary authority over children, direct care to a child, or performance of licensing surveys.
In accordance with state laws, selected candidates must pass the following checks before any final job offer will be made: Drug Test, Criminal Background, State Central Registry, and Louisiana State Police Sex Offender and Child Predator Registry.
The official job specifications for this role, as defined by the State Civil Service, can be found here.
How To Apply No Civil Service Test score is required in order to be considered for this vacancy.
To apply for this vacancy, click the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page.
Information to support your eligibility for this job title must be included in this application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
Contact Information For further information about this vacancy, contact:
Tr'yan Kador
Tryan.Kador.DCFS@La.Gov
Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.
#J-18808-Ljbffr