SALT Outreach at UCF
Field Outreach Senior Case Manager for Veterans
SALT Outreach at UCF, Orlando, Florida, us, 32885
Field Outreach Senior Case Manager for Veterans
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Field Outreach Senior Case Manager for Veterans
role at
SALT Outreach at UCF .
This position is responsible for overseeing the Field Outreach Veterans Case Management program and the implementation of policies and procedures that will contribute to successful service delivery and positive client outcomes. The Field Outreach Senior Case Manager is also responsible for providing support and accountability to Field Outreach Case Management Staff and interns and for collaborating with other departments within the organization to improve processes and carry out the organization’s mission. The Field Outreach Senior Case Manager may also be required to intervene in crises, bridge the gaps in service delivery, and fill Case Management needs.
About SALT Outreach Inc SALT Outreach Inc. operates a mobile drop‑in center for people experiencing homelessness. Currently, SALT operates five days a week in downtown Orlando, serving up to 200 people per day with 12 different services that include case management and mental health counseling. Our mission is to share Christ’s love by serving the unsheltered through comprehensive mobile drop‑in centers. Our vision is that every metropolitan area in the U.S. has a comprehensive drop‑in center for people experiencing homelessness. SALT has seen rapid growth over the past few years and has a team of 47 people. We are looking to expand our team with people who have hearts for our friends experiencing homelessness.
Responsibilities and Duties
Program Development and Planning
- Collaborate with the direct supervisor and Leadership team to develop and implement workflows for the Field Outreach veterans program.
Identify areas for growth and develop strategies to enhance program processes and outcomes.
Evaluate program effectiveness through collection of data, assessment of processes, and obtaining client feedback.
Keep up to date on best practices and policy changes as it relates to veterans benefits and programs.
Team Leadership
- Provide guidance and support to Case Management staff and interns.
Conduct training and workshops to ensure staff is updated on changing trends, policies, and procedures.
Conduct regular team meetings, interviews, and performance evaluations while holding staff accountable to organizational standards.
Encourage professional growth and provide resources for continued learning and development.
Case Management
- Oversee the day‑to‑day operations of the Field Outreach Veteran’s program.
Educate veterans and their families about resources and benefits available to them.
Intervene in crises and emergencies and provide Case Management support as needed.
May be required to provide transportation to clients or for client services.
Serve as an advocate for veterans and their families.
Collaboration and Coordination
- Identify and connect with service providers and community partners that may provide a benefit to the client population served.
Collaborate with other departments to refer and obtain needed services for clients.
Field/Street Outreach
- Explore unsheltered locations such as parks, encampments, cars, abandoned buildings, and wooded areas to identify unsheltered clients.
Complete engagement forms with unsheltered clients to determine needs and inform them about SALT services and other community services available.
Possibly provide transportation resources for clients to participate in programs and services.
Documentation
- Keep detailed internal notes for each client in a secure location, maintaining privacy and confidentiality of all notes.
Complete documentation in Jotform and the Homeless Management Information System.
Enter service transactions in HMIS for each client interaction and service delivery.
Keep up to date on best practices and privacy guidelines related to documentation.
Supervision - Assist in supervising Social Work Interns from local universities/colleges as directed, including interviewing, orientation, training, and ongoing coaching.
This is not a full description of job duties and responsibilities and additional duties may be assigned by the Social Services Manager and SALT’s Leadership Team.
Qualifications
Must have a Bachelor in Social Work (BSW) or equivalent degree. Masters preferred.
Excellent verbal and written communication skills.
Strong problem‑solving and interpersonal skills.
Organized, accurate, thorough, detail‑oriented, and able to monitor work for quality.
Intermediate level with MS Office Suite and Google Docs.
Experience in working with the homeless population (preferred).
Physical Requirements
Ability to lift to 50 pounds.
Ability to stand, walk, sprint, run, and patrol for extended periods.
Must hear and see well (either naturally or with correction).
Must be able to bend, stoop, squat, kneel, push, pull, and reach overhead.
A considerable amount of time making repetitive motions.
Work in a fast‑paced environment with frequent interactions with customers.
Ability to function with frequent temperature changes between indoors and out.
Work in various weather conditions, including heat, cold, and rain.
Stand and walk continuously for up to 8‑10 hours during a shift while providing customer care.
Considerable amount of time using a telephone and computer.
Use hands and fingers for typing and operating office equipment such as printers and scanners.
Use hands and fingers for precise mouse movements and keyboard shortcuts.
Review and analyze printed materials for accuracy and quality.
Attend meetings and collaborate with team members in various office settings.
Collaborate with colleagues and communicate professionally in person and via email.
Sit at a workstation and use a computer to respond to client inquiries and resolve issues.
Use a headset to communicate with customers over the phone for extended periods.
Navigate between multiple software systems to access customer information.
Occasionally stand and walk within the office to consult with supervisors or assist colleagues.
Attend meetings and collaborate with team members when needed.
EEO Statement SALT Outreach, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Drug‑Free Workplace Program Statement SALT Outreach, Inc. is dedicated to maintaining a safe and drug‑free workplace. We strictly prohibit the use, possession, sale, or distribution of illegal drugs or unauthorized controlled substances on our premises or during work hours and prohibit team members and volunteers from reporting to work, working, or being present on company premises while under the influence of alcohol, illegal drugs, or other authorized substances. We reserve the right to conduct random drug tests of all team members and volunteers. Violation of this policy, including a positive drug test, may lead to disciplinary action, up to and including termination.
Salary $21.50 per hour
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
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Field Outreach Senior Case Manager for Veterans
role at
SALT Outreach at UCF .
This position is responsible for overseeing the Field Outreach Veterans Case Management program and the implementation of policies and procedures that will contribute to successful service delivery and positive client outcomes. The Field Outreach Senior Case Manager is also responsible for providing support and accountability to Field Outreach Case Management Staff and interns and for collaborating with other departments within the organization to improve processes and carry out the organization’s mission. The Field Outreach Senior Case Manager may also be required to intervene in crises, bridge the gaps in service delivery, and fill Case Management needs.
About SALT Outreach Inc SALT Outreach Inc. operates a mobile drop‑in center for people experiencing homelessness. Currently, SALT operates five days a week in downtown Orlando, serving up to 200 people per day with 12 different services that include case management and mental health counseling. Our mission is to share Christ’s love by serving the unsheltered through comprehensive mobile drop‑in centers. Our vision is that every metropolitan area in the U.S. has a comprehensive drop‑in center for people experiencing homelessness. SALT has seen rapid growth over the past few years and has a team of 47 people. We are looking to expand our team with people who have hearts for our friends experiencing homelessness.
Responsibilities and Duties
Program Development and Planning
- Collaborate with the direct supervisor and Leadership team to develop and implement workflows for the Field Outreach veterans program.
Identify areas for growth and develop strategies to enhance program processes and outcomes.
Evaluate program effectiveness through collection of data, assessment of processes, and obtaining client feedback.
Keep up to date on best practices and policy changes as it relates to veterans benefits and programs.
Team Leadership
- Provide guidance and support to Case Management staff and interns.
Conduct training and workshops to ensure staff is updated on changing trends, policies, and procedures.
Conduct regular team meetings, interviews, and performance evaluations while holding staff accountable to organizational standards.
Encourage professional growth and provide resources for continued learning and development.
Case Management
- Oversee the day‑to‑day operations of the Field Outreach Veteran’s program.
Educate veterans and their families about resources and benefits available to them.
Intervene in crises and emergencies and provide Case Management support as needed.
May be required to provide transportation to clients or for client services.
Serve as an advocate for veterans and their families.
Collaboration and Coordination
- Identify and connect with service providers and community partners that may provide a benefit to the client population served.
Collaborate with other departments to refer and obtain needed services for clients.
Field/Street Outreach
- Explore unsheltered locations such as parks, encampments, cars, abandoned buildings, and wooded areas to identify unsheltered clients.
Complete engagement forms with unsheltered clients to determine needs and inform them about SALT services and other community services available.
Possibly provide transportation resources for clients to participate in programs and services.
Documentation
- Keep detailed internal notes for each client in a secure location, maintaining privacy and confidentiality of all notes.
Complete documentation in Jotform and the Homeless Management Information System.
Enter service transactions in HMIS for each client interaction and service delivery.
Keep up to date on best practices and privacy guidelines related to documentation.
Supervision - Assist in supervising Social Work Interns from local universities/colleges as directed, including interviewing, orientation, training, and ongoing coaching.
This is not a full description of job duties and responsibilities and additional duties may be assigned by the Social Services Manager and SALT’s Leadership Team.
Qualifications
Must have a Bachelor in Social Work (BSW) or equivalent degree. Masters preferred.
Excellent verbal and written communication skills.
Strong problem‑solving and interpersonal skills.
Organized, accurate, thorough, detail‑oriented, and able to monitor work for quality.
Intermediate level with MS Office Suite and Google Docs.
Experience in working with the homeless population (preferred).
Physical Requirements
Ability to lift to 50 pounds.
Ability to stand, walk, sprint, run, and patrol for extended periods.
Must hear and see well (either naturally or with correction).
Must be able to bend, stoop, squat, kneel, push, pull, and reach overhead.
A considerable amount of time making repetitive motions.
Work in a fast‑paced environment with frequent interactions with customers.
Ability to function with frequent temperature changes between indoors and out.
Work in various weather conditions, including heat, cold, and rain.
Stand and walk continuously for up to 8‑10 hours during a shift while providing customer care.
Considerable amount of time using a telephone and computer.
Use hands and fingers for typing and operating office equipment such as printers and scanners.
Use hands and fingers for precise mouse movements and keyboard shortcuts.
Review and analyze printed materials for accuracy and quality.
Attend meetings and collaborate with team members in various office settings.
Collaborate with colleagues and communicate professionally in person and via email.
Sit at a workstation and use a computer to respond to client inquiries and resolve issues.
Use a headset to communicate with customers over the phone for extended periods.
Navigate between multiple software systems to access customer information.
Occasionally stand and walk within the office to consult with supervisors or assist colleagues.
Attend meetings and collaborate with team members when needed.
EEO Statement SALT Outreach, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Drug‑Free Workplace Program Statement SALT Outreach, Inc. is dedicated to maintaining a safe and drug‑free workplace. We strictly prohibit the use, possession, sale, or distribution of illegal drugs or unauthorized controlled substances on our premises or during work hours and prohibit team members and volunteers from reporting to work, working, or being present on company premises while under the influence of alcohol, illegal drugs, or other authorized substances. We reserve the right to conduct random drug tests of all team members and volunteers. Violation of this policy, including a positive drug test, may lead to disciplinary action, up to and including termination.
Salary $21.50 per hour
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
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