Apple Farm Service Inc.
Service Writer (OH, Mechanicsburg)
Apple Farm Service Inc., Frankfort, Kentucky, United States
Apple Farm Service is looking for an organized and enthusiastic Service Writer to join their team. The Service Writer is responsible for scheduling our team of service technicians and properly billing our customers for completed work. This rewarding position requires a high level of organization, time management, and customer service. Apple Farm Service prides themselves on their award-winning service department and is looking for a candidate to maintain their superior level of service that their customers have come to expect.
Responsibilities
Take customer phone calls
Convert phone calls and in-store customer visits into work orders in the dealer business system
Assign service technicians to work orders
Track communication from the service technicians as notes to the work orders
Open and close work orders with correct information to create precise billing totals
Great customers and phone calls with friendly and positive customer service
Check with service technicians on progress of repairs
Discuss problems and issues with customers to help the service technicians diagnose the problem
Pay
Pay based on experience and work ethic.
Time and a half paid for any hours worked over 40 hr/wk.
Raises offered based on performance and time spent within the company
Benefits (available after 90 days)
Medical, Dental, Vision, and Life insurance
HSA with Free Contributions
Paid time off/Paid Holidays
Matching 401k program
Uniform Services
Tuition and Training Reimbursements available
Company Culture
Family‑owned business with direct communication from the owner
Customer focused business, partnering with each customer on their behalf
Belief in hard work ethic and teamwork to assist each customer
Understanding on flexible schedules on family events and emergencies
Belief in customer satisfaction over efficiencies or gross profit
About Apple Farm Service Apple Farm Service is a family‑owned company with the core values that every employee is treated like family. Our commitment to our employees helps turn most jobs into fulfilling careers. We are the area’s leader as the Ag and Construction Specialists, with five locations in West Central Ohio and East Central Indiana. We carry dozens of brands such as Case IH, New Holland, Kinze, Kioti, and many more.
If you feel that you would be a great fit for our Service Writer role, we want to hear from you! Apply today.
NOTE:
All Service Calls/Repairs & Parts Runs after normal business hours will incur an “After‑Hours” charge to the customer.
#J-18808-Ljbffr
Responsibilities
Take customer phone calls
Convert phone calls and in-store customer visits into work orders in the dealer business system
Assign service technicians to work orders
Track communication from the service technicians as notes to the work orders
Open and close work orders with correct information to create precise billing totals
Great customers and phone calls with friendly and positive customer service
Check with service technicians on progress of repairs
Discuss problems and issues with customers to help the service technicians diagnose the problem
Pay
Pay based on experience and work ethic.
Time and a half paid for any hours worked over 40 hr/wk.
Raises offered based on performance and time spent within the company
Benefits (available after 90 days)
Medical, Dental, Vision, and Life insurance
HSA with Free Contributions
Paid time off/Paid Holidays
Matching 401k program
Uniform Services
Tuition and Training Reimbursements available
Company Culture
Family‑owned business with direct communication from the owner
Customer focused business, partnering with each customer on their behalf
Belief in hard work ethic and teamwork to assist each customer
Understanding on flexible schedules on family events and emergencies
Belief in customer satisfaction over efficiencies or gross profit
About Apple Farm Service Apple Farm Service is a family‑owned company with the core values that every employee is treated like family. Our commitment to our employees helps turn most jobs into fulfilling careers. We are the area’s leader as the Ag and Construction Specialists, with five locations in West Central Ohio and East Central Indiana. We carry dozens of brands such as Case IH, New Holland, Kinze, Kioti, and many more.
If you feel that you would be a great fit for our Service Writer role, we want to hear from you! Apply today.
NOTE:
All Service Calls/Repairs & Parts Runs after normal business hours will incur an “After‑Hours” charge to the customer.
#J-18808-Ljbffr