The Road Home
Housing Advocate Dorm Lead - Graves
The Road Home, Salt Lake City, Utah, United States, 84193
Job Summary
The Housing Advocate Dorm Lead provides compassionate, trauma‑informed support to individuals experiencing homelessness by ensuring a safe, clean, and welcoming shelter environment. This role involves direct guest engagement, monitoring dorms and common areas, and assisting with basic facility upkeep. The Dorm Lead responds to guest needs, helps resolve conflicts, and collaborates with supervisors and team members to maintain a respectful and inclusive space. The position is trained in crisis intervention, incident reporting, and best practices, and demonstrates cultural responsiveness and strong boundary‑setting skills.
Location Gail Miller Resource Center, 242 W Paramount Ave, Salt Lake City, UT 84115
Reports To Housing Advocate Supervisor
Position Status Full‑time
Shift Varies, 40 Hours (11:00 PM – 7:30 AM)
Pay Grade & Starting Rate Grade 5 / $17.85 per hour
FLSA Status Non‑Exempt
Essential Duties and Responsibilities
Provide quality, trauma‑informed customer service to guests who may need resources in addition to shelter.
Observe and help regulate shelter activities to ensure rules and procedures are followed.
Provide clear, specific, and consistent information to residents, including instruction on shelter rules and procedures.
Assist in maintaining a clean and safe facility by identifying special needs and reporting them to a supervisor. This includes basic cleaning tasks such as sweeping, mopping, sanitizing bio spills, and ensuring workspaces are prepared for the next shift.
Maintain a consistent presence in the dorms to engage with guests, respond to needs, and check in on staff stationed in support rooms.
Monitor and address issues related to excessive belongings or food items in the dorms.
Take the lead with your supervisor on dorm cleaning days to ensure the dorm is cleared and that staff understand their duties.
Take the lead in performing thorough rounds of the facility, which includes stocking support rooms, checking in with staff, and inspecting dorms, bathrooms, and common areas for maintenance or safety concerns.
Take the lead on ensuring timely and accurate data collection for Client Interactions have been logged for the day, reviewing shift logs and notes.
Ensure State Dashboard has been accurately updated each shift.
Answer phones, take accurate messages, and respond to inquiries from the public.
Attend mandatory agency trainings, including Trauma‑Informed Care, Housing Focused, De‑escalation, Suicide Prevention, CPR, and more.
Participate in emergency drills and environmental safety activities, as required.
Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.
Maintain regular and reliable attendance as an essential function of this position.
*Other duties as assigned.* *Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply.*
Promoting Best Practice
Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.
Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.
Implement Housing‑Focused principles, risk‑management strategies, and high‑access services as foundational to our mission.
Maintain healthy boundaries using trauma‑informed approaches in all interactions.
*Must pass a pre‑employment background check and drug screening.*
Education and Experience
Experience working with diverse and/or vulnerable populations is preferred.
High School Diploma or GED is preferred.
Skills and Expectations
Demonstrate emotional regulation to remain calm and professional during high‑pressure and unpredictable situations.
Engage respectfully and effectively with people of all races, socio‑economic backgrounds, and cultures.
Exercise proper discretion and independent judgment to make sound decisions, at times without immediate supervision.
Actively listen, demonstrate empathy, and provide supportive assistance to guests.
Work effectively in a fast‑paced, dynamic environment and skillfully manage multiple tasks.
Set and maintain healthy boundaries with guests while consistently demonstrating respect and empathy.
Utilize knowledge of community resources and connect guests with relevant support services.
Show strong boundary‑setting skills and demonstrate the ability to set and maintain appropriate boundaries with guests.
Strong interpersonal skills and ability to work with diverse populations.
Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy.
Use basic computer programs (email, spreadsheets, and more) and have basic computer skills.
Accept supervision, direction, and feedback with openness.
Communicate clearly and effectively with clients, coworkers, and supervisors using verbal and written communication.
Physical and Equipment Requirements
Ability to lift and move heavy items up to 50 pounds.
Ability to sit, stand, and move for at least an hour at a time or more.
Ability to bend, squat, kneel, twist, push, and pull to perform job functions.
Ability to use stairs or steps.
Wear OSHA‑required protective gear for safety.
Benefits Summary
Health Care Plan (Medical, Dental & Vision)
HSA, FSA, HRA (We reimburse part of your deductible!)
Retirement Plan (403B with TRH contribution and match)
FREE Life Insurance for employees
Paid Time Off (Vacation, Sick & 12 Public Holidays)
One Floating Holiday Per Year
Free Short Term & Long Term Disability
Employee Assistance Program
Free Training & Development
Tuition Assistance for a wide variety of classes!
Public Service Loan Forgiveness (PSLF) qualifying agency
Equal Opportunity Employer The Road Home is an Equal Opportunity Employer.
Seniority Level Entry level
#J-18808-Ljbffr
Location Gail Miller Resource Center, 242 W Paramount Ave, Salt Lake City, UT 84115
Reports To Housing Advocate Supervisor
Position Status Full‑time
Shift Varies, 40 Hours (11:00 PM – 7:30 AM)
Pay Grade & Starting Rate Grade 5 / $17.85 per hour
FLSA Status Non‑Exempt
Essential Duties and Responsibilities
Provide quality, trauma‑informed customer service to guests who may need resources in addition to shelter.
Observe and help regulate shelter activities to ensure rules and procedures are followed.
Provide clear, specific, and consistent information to residents, including instruction on shelter rules and procedures.
Assist in maintaining a clean and safe facility by identifying special needs and reporting them to a supervisor. This includes basic cleaning tasks such as sweeping, mopping, sanitizing bio spills, and ensuring workspaces are prepared for the next shift.
Maintain a consistent presence in the dorms to engage with guests, respond to needs, and check in on staff stationed in support rooms.
Monitor and address issues related to excessive belongings or food items in the dorms.
Take the lead with your supervisor on dorm cleaning days to ensure the dorm is cleared and that staff understand their duties.
Take the lead in performing thorough rounds of the facility, which includes stocking support rooms, checking in with staff, and inspecting dorms, bathrooms, and common areas for maintenance or safety concerns.
Take the lead on ensuring timely and accurate data collection for Client Interactions have been logged for the day, reviewing shift logs and notes.
Ensure State Dashboard has been accurately updated each shift.
Answer phones, take accurate messages, and respond to inquiries from the public.
Attend mandatory agency trainings, including Trauma‑Informed Care, Housing Focused, De‑escalation, Suicide Prevention, CPR, and more.
Participate in emergency drills and environmental safety activities, as required.
Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.
Maintain regular and reliable attendance as an essential function of this position.
*Other duties as assigned.* *Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply.*
Promoting Best Practice
Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.
Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.
Implement Housing‑Focused principles, risk‑management strategies, and high‑access services as foundational to our mission.
Maintain healthy boundaries using trauma‑informed approaches in all interactions.
*Must pass a pre‑employment background check and drug screening.*
Education and Experience
Experience working with diverse and/or vulnerable populations is preferred.
High School Diploma or GED is preferred.
Skills and Expectations
Demonstrate emotional regulation to remain calm and professional during high‑pressure and unpredictable situations.
Engage respectfully and effectively with people of all races, socio‑economic backgrounds, and cultures.
Exercise proper discretion and independent judgment to make sound decisions, at times without immediate supervision.
Actively listen, demonstrate empathy, and provide supportive assistance to guests.
Work effectively in a fast‑paced, dynamic environment and skillfully manage multiple tasks.
Set and maintain healthy boundaries with guests while consistently demonstrating respect and empathy.
Utilize knowledge of community resources and connect guests with relevant support services.
Show strong boundary‑setting skills and demonstrate the ability to set and maintain appropriate boundaries with guests.
Strong interpersonal skills and ability to work with diverse populations.
Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy.
Use basic computer programs (email, spreadsheets, and more) and have basic computer skills.
Accept supervision, direction, and feedback with openness.
Communicate clearly and effectively with clients, coworkers, and supervisors using verbal and written communication.
Physical and Equipment Requirements
Ability to lift and move heavy items up to 50 pounds.
Ability to sit, stand, and move for at least an hour at a time or more.
Ability to bend, squat, kneel, twist, push, and pull to perform job functions.
Ability to use stairs or steps.
Wear OSHA‑required protective gear for safety.
Benefits Summary
Health Care Plan (Medical, Dental & Vision)
HSA, FSA, HRA (We reimburse part of your deductible!)
Retirement Plan (403B with TRH contribution and match)
FREE Life Insurance for employees
Paid Time Off (Vacation, Sick & 12 Public Holidays)
One Floating Holiday Per Year
Free Short Term & Long Term Disability
Employee Assistance Program
Free Training & Development
Tuition Assistance for a wide variety of classes!
Public Service Loan Forgiveness (PSLF) qualifying agency
Equal Opportunity Employer The Road Home is an Equal Opportunity Employer.
Seniority Level Entry level
#J-18808-Ljbffr