Foresight Financial Group
Organization Overview
Foresight Bank is the largest, locally owned community bank in Northern Illinois, with fifteen offices in the counties of Winnebago, Stephenson and Kankakee. Foresight Bank is owned by Foresight Financial Group, Inc., an Illinois corporation founded in 1986, a financial holding company established under the Federal Reserve. Position Summary
The Personal Banker will be able to actively develop new relationships and expand existing customer relationships by delivering a high level of customer service and recognizing the financial needs of a client. This experienced banking professional is responsible for determining and meeting customer's banking needs, cross‑selling bank products, and proactively developing business for the Retail division while providing personalized banking services with superior customer service. Customer Experience
Provide the internal and external customer with superior customer experience including friendly demeanor, can‑do attitude, and willingness to always help whether on the phone or in person. Follow‑up with customer in a timely manner. Provide accurate information. Deposit Accounts New & Existing
Asses the needs of the customer by asking the appropriate questions and building customer rapport. Promote and cross‑sell bank products and services that fit the customer's needs with a solutions‑based approach. Open all types of new accounts to include but not limited to consumer and small business accounts. Follow‑up with clients on a regular basis to ensure proper onboarding and relationship building. Prepare and compile new customer documentation to ensure accuracy and adherence to policy and procedure. Follow all compliance guidelines by properly informing clients of the required disclosures. Coordinate with Deposit Shared Services, eBanking, Quality Assurance and BASE in resolving customer needs. Perform account maintenance and close accounts upon customer requests. Loan
Asses the needs of the customer by asking the appropriate questions and building customer rapport. Accept and close consumer loan products for clients in a timely manner. Adhere to all loan policies and procedures. Relationship Building
Actively listen to clients to identify needs and offer solutions. Refer customer to other LOB, Line of Business, or Partners when needs are identified. Follow‑up with clients in a timely manner. Adhere to onboarding standards when appropriate. Manage current portfolio of clients by proactively reaching out and offering assistance. Other Responsibilities
Perform all consumer customer service requests including but not limited to wires, notary services, disputes, signature card changes, and online banking (mobile banking). Meet and exceed established sales and referral goals by explaining and promoting bank and partner products and services. Perform general office duties such as opening and closing the branch, answering main branch line, adhering to branch standards, scanning, etc. Assist in training needs of team members. Serve as a back‑up on the teller line as needed. Serve as the branch leader as needed. Assist other staff members with projects as needed. Understands the confidential nature of the banking industry and adheres to company policies and procedures for protecting customer's private information. Maintain compliance with all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT Act, Community Reinvestment Act, and EEO/AA/Fair Employment Practices. Competencies
Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; meets commitments. Business Acumen/Financial Management: Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals. Communicator: Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively. Organizational: Establishes a systematic course of action for oneself to accomplish objectives. Interpersonal: Interacts positively and builds relationships with internal and external customers. Adaptable: Able to change approach or method to best fit the situation. Technical: Knowledge of Word Processing, Spreadsheet, Internet software. Knowledge of Jack Henry, Deposit Pro, or Laser Pro Software a plus. Position Performance Standards
Meet annual branch and individual goals to ensure growth. Maintain standards of accuracy. Qualifications
HS Diploma or equivalent required. Minimum of two years' retail banking experience required. Physical Demands and Work Environment
This job operates in a clerical office setting. The role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets and fax machines. The position requires manual dexterity. Team members are regularly required to sit or stand for extended periods of time.
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Foresight Bank is the largest, locally owned community bank in Northern Illinois, with fifteen offices in the counties of Winnebago, Stephenson and Kankakee. Foresight Bank is owned by Foresight Financial Group, Inc., an Illinois corporation founded in 1986, a financial holding company established under the Federal Reserve. Position Summary
The Personal Banker will be able to actively develop new relationships and expand existing customer relationships by delivering a high level of customer service and recognizing the financial needs of a client. This experienced banking professional is responsible for determining and meeting customer's banking needs, cross‑selling bank products, and proactively developing business for the Retail division while providing personalized banking services with superior customer service. Customer Experience
Provide the internal and external customer with superior customer experience including friendly demeanor, can‑do attitude, and willingness to always help whether on the phone or in person. Follow‑up with customer in a timely manner. Provide accurate information. Deposit Accounts New & Existing
Asses the needs of the customer by asking the appropriate questions and building customer rapport. Promote and cross‑sell bank products and services that fit the customer's needs with a solutions‑based approach. Open all types of new accounts to include but not limited to consumer and small business accounts. Follow‑up with clients on a regular basis to ensure proper onboarding and relationship building. Prepare and compile new customer documentation to ensure accuracy and adherence to policy and procedure. Follow all compliance guidelines by properly informing clients of the required disclosures. Coordinate with Deposit Shared Services, eBanking, Quality Assurance and BASE in resolving customer needs. Perform account maintenance and close accounts upon customer requests. Loan
Asses the needs of the customer by asking the appropriate questions and building customer rapport. Accept and close consumer loan products for clients in a timely manner. Adhere to all loan policies and procedures. Relationship Building
Actively listen to clients to identify needs and offer solutions. Refer customer to other LOB, Line of Business, or Partners when needs are identified. Follow‑up with clients in a timely manner. Adhere to onboarding standards when appropriate. Manage current portfolio of clients by proactively reaching out and offering assistance. Other Responsibilities
Perform all consumer customer service requests including but not limited to wires, notary services, disputes, signature card changes, and online banking (mobile banking). Meet and exceed established sales and referral goals by explaining and promoting bank and partner products and services. Perform general office duties such as opening and closing the branch, answering main branch line, adhering to branch standards, scanning, etc. Assist in training needs of team members. Serve as a back‑up on the teller line as needed. Serve as the branch leader as needed. Assist other staff members with projects as needed. Understands the confidential nature of the banking industry and adheres to company policies and procedures for protecting customer's private information. Maintain compliance with all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT Act, Community Reinvestment Act, and EEO/AA/Fair Employment Practices. Competencies
Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; meets commitments. Business Acumen/Financial Management: Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals. Communicator: Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively. Organizational: Establishes a systematic course of action for oneself to accomplish objectives. Interpersonal: Interacts positively and builds relationships with internal and external customers. Adaptable: Able to change approach or method to best fit the situation. Technical: Knowledge of Word Processing, Spreadsheet, Internet software. Knowledge of Jack Henry, Deposit Pro, or Laser Pro Software a plus. Position Performance Standards
Meet annual branch and individual goals to ensure growth. Maintain standards of accuracy. Qualifications
HS Diploma or equivalent required. Minimum of two years' retail banking experience required. Physical Demands and Work Environment
This job operates in a clerical office setting. The role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets and fax machines. The position requires manual dexterity. Team members are regularly required to sit or stand for extended periods of time.
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