CrossCountry Mortgage
Loan Officer – CrossCountry Mortgage • Scottsdale, AZ, United States
CrossCountry Mortgage (CCM) is the nation’s number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C., and Puerto Rico. CCM has been named on the Inc. 5000 list of America’s fastest‑growing private businesses ten times and has received numerous awards for its outstanding culture.
A culture where you can grow!
CCM has created an exceptional culture that drives employee engagement, exceeds employee expectations, and directly impacts company success. Our entrepreneurial spirit empowers every employee to be authentic, help us move forward together, and receive unwavering support from all departments and total transparency from the top down.
Benefits include competitive compensation and a robust package featuring medical, dental, vision, 401K, short‑term disability, employee assistance, and wellness programs.
Position Overview The Loan Officer is responsible for maintaining an NMLS license required under the S.A.F.E. Act of 2008 and for originating and processing real‑estate mortgage loans in accordance with CCM’s processes and product guidelines. The role focuses on building relationships, closing loans, and delivering excellent client service while leveraging a high‑conversion workflow supported by pre‑qualified applications, scheduled appointments, and live transfer purchase leads.
Job Responsibilities
Unlimited inbound leads provided.
Build relationships with real‑estate agents and other lead sources.
Analyze potential loan markets and develop referral networks to locate prospects for loans.
Market CCM products to individuals and firms, promoting services that meet customers’ needs.
Meet with applicants to obtain information for loan applications and answer questions about the process.
Analyze applicants’ financial status, credit, and property evaluations to determine feasibility of granting loans.
Explain to customers the different types of loans and credit options available, as well as the terms of those services.
Generate complete loan applications with corresponding documentation.
Improve loan applications and documentation by informing the applicant of additional requirements.
Help customers by answering questions and responding to requests.
Handle customer complaints and take appropriate action to resolve them.
Own communication with the real‑estate agent or referral source.
Confer with processing and underwriting to aid in resolving mortgage application problems.
Maintain job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
Regularly participate in activities related to mortgage sales, including attending closings, open houses, and/or conducting CCM seminars/trainings and other lead‑generating activities.
Mortgage coaching available.
Qualifications and Skills
NMLS License required under the S.A.F.E. Act of 2008.
Experience with retail product philosophy, policy, underwriting, procedures, documentation, and systems.
Experience proactively soliciting new business.
Encompass experience preferred.
Knowledge of all mortgage products and programs.
Excellent analytical skills to evaluate credit requests and determine trends in a given marketplace.
Advanced communication and collaboration skills.
Proficient in standardized software applications, including Microsoft Word, Excel, PowerPoint, and Outlook.
CrossCountry Mortgage, LLC supports equal employment opportunity in hiring, development, and advancement for all qualified persons without regard to race, color, religion, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, veteran status, citizenship status, sex—including pregnancy, childbirth, related medical conditions, lactation—sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status, protected hair style or texture, genetic information, or any other protected characteristic under federal, state, or local law.
For California residents, please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.
CrossCountry Mortgage, LLC (NMLS3029) is an FHA‑approved lending institution and is not acting on behalf of or at the direction of HUD/FHA or the federal government. To verify licensing, please visit
www.NMLSConsumerAccess.org .
#J-18808-Ljbffr
CrossCountry Mortgage (CCM) is the nation’s number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C., and Puerto Rico. CCM has been named on the Inc. 5000 list of America’s fastest‑growing private businesses ten times and has received numerous awards for its outstanding culture.
A culture where you can grow!
CCM has created an exceptional culture that drives employee engagement, exceeds employee expectations, and directly impacts company success. Our entrepreneurial spirit empowers every employee to be authentic, help us move forward together, and receive unwavering support from all departments and total transparency from the top down.
Benefits include competitive compensation and a robust package featuring medical, dental, vision, 401K, short‑term disability, employee assistance, and wellness programs.
Position Overview The Loan Officer is responsible for maintaining an NMLS license required under the S.A.F.E. Act of 2008 and for originating and processing real‑estate mortgage loans in accordance with CCM’s processes and product guidelines. The role focuses on building relationships, closing loans, and delivering excellent client service while leveraging a high‑conversion workflow supported by pre‑qualified applications, scheduled appointments, and live transfer purchase leads.
Job Responsibilities
Unlimited inbound leads provided.
Build relationships with real‑estate agents and other lead sources.
Analyze potential loan markets and develop referral networks to locate prospects for loans.
Market CCM products to individuals and firms, promoting services that meet customers’ needs.
Meet with applicants to obtain information for loan applications and answer questions about the process.
Analyze applicants’ financial status, credit, and property evaluations to determine feasibility of granting loans.
Explain to customers the different types of loans and credit options available, as well as the terms of those services.
Generate complete loan applications with corresponding documentation.
Improve loan applications and documentation by informing the applicant of additional requirements.
Help customers by answering questions and responding to requests.
Handle customer complaints and take appropriate action to resolve them.
Own communication with the real‑estate agent or referral source.
Confer with processing and underwriting to aid in resolving mortgage application problems.
Maintain job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
Regularly participate in activities related to mortgage sales, including attending closings, open houses, and/or conducting CCM seminars/trainings and other lead‑generating activities.
Mortgage coaching available.
Qualifications and Skills
NMLS License required under the S.A.F.E. Act of 2008.
Experience with retail product philosophy, policy, underwriting, procedures, documentation, and systems.
Experience proactively soliciting new business.
Encompass experience preferred.
Knowledge of all mortgage products and programs.
Excellent analytical skills to evaluate credit requests and determine trends in a given marketplace.
Advanced communication and collaboration skills.
Proficient in standardized software applications, including Microsoft Word, Excel, PowerPoint, and Outlook.
CrossCountry Mortgage, LLC supports equal employment opportunity in hiring, development, and advancement for all qualified persons without regard to race, color, religion, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, veteran status, citizenship status, sex—including pregnancy, childbirth, related medical conditions, lactation—sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status, protected hair style or texture, genetic information, or any other protected characteristic under federal, state, or local law.
For California residents, please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.
CrossCountry Mortgage, LLC (NMLS3029) is an FHA‑approved lending institution and is not acting on behalf of or at the direction of HUD/FHA or the federal government. To verify licensing, please visit
www.NMLSConsumerAccess.org .
#J-18808-Ljbffr