Alabama Staffing
We are seeking a strategic and data-driven Churn Segment Leader to join our team and focus on our Solopreneur and Micro customer base (1-10 employees). This individual contributor role will be responsible for developing and implementing comprehensive strategies to mitigate churn and increase retention across these customer segments. The ideal candidate will create and lead cross‑functional teams focused on identifying, analyzing, and addressing key factors affecting customer retention and report progress to the Executive Leadership Team weekly.
As a Churn Segment Leader, you'll have the opportunity to make a significant impact on our business by directly influencing customer retention and long‑term growth. You'll work closely with our executive team, gaining visibility and experience while driving initiatives that are critical to our company's success. Join us in our mission to deliver exceptional value to our largest customer base and help shape the future of our organization.
Responsibilities
Designing and executing strategic initiatives to reduce churn and improve retention metrics across the Solo/ Micro segment
Building and leading cross‑functional teams to implement churn mitigation programs
Developing data‑driven insights to identify at‑risk customers and churn patterns
Creating actionable recommendations based on customer behavior analysis
Presenting weekly and monthly progress reports to executive leadership
Partnering closely with the ecommerce team and the SMB/ Mass Market Churn Leader
Establishing KPIs and success metrics for retention initiatives
Collaborating with product, sales, customer success, and marketing teams to align retention strategies
Identifying opportunities for product and service improvements to enhance customer satisfaction
Driving continuous improvement through testing, learning, and iterating on retention strategies
What We're Looking For
10+ years of experience in a SaaS environment with a focus on customer retention or related areas
Proven track record in developing and implementing successful strategic initiatives
Program management experience with the ability to coordinate multiple workstreams
Advanced data analytics skills with the ability to translate complex data into actionable insights
Executive communication skills, both written and verbal
Experience presenting to and influencing senior leadership
Bachelor's degree in Business, Analytics, or related field (Master's preferred)
Salary Range or On Target Earnings: Minimum: $146,700.00 Maximum: $339,300.00. In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus, and equity value. Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in other locations.
Anticipated Position Close Date: 12/24/25.
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In‑Person is indicated in the job description/posting.
As part of our award‑winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional and financial health; support work‑life balance; and contribute to their community in meaningful ways.
If you require an accommodation during the hiring process, let us know. We're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non‑accommodation‑related requests, such as application follow‑ups or technical issues, will not be addressed.
We believe that the unique contributions of all Zoomers are the drivers of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
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As a Churn Segment Leader, you'll have the opportunity to make a significant impact on our business by directly influencing customer retention and long‑term growth. You'll work closely with our executive team, gaining visibility and experience while driving initiatives that are critical to our company's success. Join us in our mission to deliver exceptional value to our largest customer base and help shape the future of our organization.
Responsibilities
Designing and executing strategic initiatives to reduce churn and improve retention metrics across the Solo/ Micro segment
Building and leading cross‑functional teams to implement churn mitigation programs
Developing data‑driven insights to identify at‑risk customers and churn patterns
Creating actionable recommendations based on customer behavior analysis
Presenting weekly and monthly progress reports to executive leadership
Partnering closely with the ecommerce team and the SMB/ Mass Market Churn Leader
Establishing KPIs and success metrics for retention initiatives
Collaborating with product, sales, customer success, and marketing teams to align retention strategies
Identifying opportunities for product and service improvements to enhance customer satisfaction
Driving continuous improvement through testing, learning, and iterating on retention strategies
What We're Looking For
10+ years of experience in a SaaS environment with a focus on customer retention or related areas
Proven track record in developing and implementing successful strategic initiatives
Program management experience with the ability to coordinate multiple workstreams
Advanced data analytics skills with the ability to translate complex data into actionable insights
Executive communication skills, both written and verbal
Experience presenting to and influencing senior leadership
Bachelor's degree in Business, Analytics, or related field (Master's preferred)
Salary Range or On Target Earnings: Minimum: $146,700.00 Maximum: $339,300.00. In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus, and equity value. Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in other locations.
Anticipated Position Close Date: 12/24/25.
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In‑Person is indicated in the job description/posting.
As part of our award‑winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional and financial health; support work‑life balance; and contribute to their community in meaningful ways.
If you require an accommodation during the hiring process, let us know. We're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non‑accommodation‑related requests, such as application follow‑ups or technical issues, will not be addressed.
We believe that the unique contributions of all Zoomers are the drivers of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr