Planmeca USA
Returns Specialist
Professional Experience:
5 Years Primary Skills:
Customer service, Data entry
Requirement Description: You are the ideal candidate who is detailed orientated, customer-focused and has strong computer skills. You will have the ability to multi-task, communicate effectively, both verbally and in writing. You will have the knowledge of providing outstanding customer service while processing returns.
Essential Duties
Manages omni-channel communication (fax, email, voice, chatter) inquiries with dealers, Client Representatives, and consumers about returns. Common inquiries are RMA requests, returns status, and credit status
Processes customer returns and property
Enters data and orders
Executes consignments
Programming and Duplication
Operates electronic boards
EEPROM chips
Micro SD cards
Guided User Interfaces
Receiving and Documentation
Receives shipments from the dock and record RMA/SIT number in CRM system
Inspects and matches contents of the box(es) with submitted paperwork
Reports discrepancies to Returns Team Lead
Completes documentation for all products to be returned to manufacturer or vendor
Handling electrical components, installing, and uninstalling
Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures
Adheres to company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
Performs other duties as assigned
Minimum Qualifications Training and Experience
Experience working in Returns and Consignment preferred
Experience with Salesforce a plus
Proven organizational skills and ability to meet targets, goals, timelines, etc.
Excellent verbal and written communication skills
Proficient in Computers including Microsoft Office
Salary: $21- $23/ hour (Depending on experience level)
Job Industries: Other
#J-18808-Ljbffr
5 Years Primary Skills:
Customer service, Data entry
Requirement Description: You are the ideal candidate who is detailed orientated, customer-focused and has strong computer skills. You will have the ability to multi-task, communicate effectively, both verbally and in writing. You will have the knowledge of providing outstanding customer service while processing returns.
Essential Duties
Manages omni-channel communication (fax, email, voice, chatter) inquiries with dealers, Client Representatives, and consumers about returns. Common inquiries are RMA requests, returns status, and credit status
Processes customer returns and property
Enters data and orders
Executes consignments
Programming and Duplication
Operates electronic boards
EEPROM chips
Micro SD cards
Guided User Interfaces
Receiving and Documentation
Receives shipments from the dock and record RMA/SIT number in CRM system
Inspects and matches contents of the box(es) with submitted paperwork
Reports discrepancies to Returns Team Lead
Completes documentation for all products to be returned to manufacturer or vendor
Handling electrical components, installing, and uninstalling
Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures
Adheres to company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
Performs other duties as assigned
Minimum Qualifications Training and Experience
Experience working in Returns and Consignment preferred
Experience with Salesforce a plus
Proven organizational skills and ability to meet targets, goals, timelines, etc.
Excellent verbal and written communication skills
Proficient in Computers including Microsoft Office
Salary: $21- $23/ hour (Depending on experience level)
Job Industries: Other
#J-18808-Ljbffr