Weedable, Inc
Customer Service Specialist I, B2B & B2C (Onsite)
Weedable, Inc, Irvine, California, United States, 92713
Customer Service Specialist I, B2B & B2C (Onsite)
Irvine, CA
Customer Service Specialist I, B2B & B2C
(Onsite - 5 days per week in Irvine, CA)
Overview The
Customer Service Specialist I, B2B & B2C
will deliver high‑quality customer service, going above and beyond to build trust, support and loyalty to our platform. This role is responsible for ensuring that our B2B clients (Dispensaries and Delivery Clients) are able to successfully utilize all aspects of our platform to maximize their customer service and sales initiatives.
The impact you'll make
Good written and verbal communication skills, bilingual a plus
Provide clear, professional, & friendly communications to both end‑users and internal Weedmaps contacts throughout the troubleshooting process until resolution
Field and efficiently diagnose customer reported technical, pre‑ and post‑sales issues via phone, email, and chat
Efficiently elevate issues internally in the event the issue cannot be resolved via normal troubleshooting steps
Assess content against Weedmaps policies
Identify and take action against all reviews/forum posts that require moderation
Provide detailed notes on each customer interaction
Adhere to your schedule. Assigned shifts may include evenings, weekends and some holidays.
Participate in User Acceptance Testing, reporting defects
Identify and share enhancement requests from clients
Follow all standard operating procedures
What you've accomplished
1+ years of experience in customer service supporting B2B clients
Good communication skills, both written and verbal
Efficient organizational skills and the ability to multi‑task and prioritize in a high‑volume, fast‑paced environment
Capable of quickly adapting to new responsibilities and meeting new expectations in a rapidly growing company and industry
Ability to work independently with systematic troubleshooting techniques, judgment, and problem‑solving skills
Experience with Salesforce
A passion for the cannabis industry
Account Management Experience
Experience with Jira, or other ticketing systems
Experience with Gmail & Google Suite
Technical aptitude with respect to SaaS products a plus
The base pay range for this position is $20.94 - $23.24 per hour
2026 US Benefits for Full Time, Regular Employees
Physical Health (Medical, Dental & Vision)
100% employer‑paid premium for employees
Up to $2,000 company HSA contribution with the High Deductible Health Plan
401(k) Retirement Plan (employer will match contribution up to 3.5% of employee contribution)
Basic Life & AD&D - employer paid 1x salary up to $250,000
Supplemental, voluntary benefits
Student Loan Repayment/529 Education Savings with a monthly company contribution
FSA (Medical, Dependent, Transit and Parking)
Voluntary Life and AD&D Insurance
Critical Illness Insurance
Short‑and Long‑term Disability Insurance
Pet Insurance
Identity theft protection
Legal access to a network of attorneys
PTO, paid sick leave, and company holidays (including a 2026 holiday shutdown)
Paid parental leave
Why Work at Weedmaps? Life at Weedmaps means innovation and heart. Come join us if you care about the plant, the people who love it, and are ready to let your talent shine. We foster a bustling and collaborative culture that revolves around an environment that focuses on the benefits of weed, and the community that supports it.
You too can have a hand in shaping the industry’s future; ready to roll with us?
Founded in 2008, we’ve grown from a small startup to a global leader in the cannabis industry. Our dedication to transparency, education, and community has set us apart, and today, we proudly serve cannabis to consumers and businesses in the U.S. and worldwide.
“Freedom to choose. Freedom to access. Freedom to enjoy.”
Notice to prospective Weedmaps job applicants Our team has been made aware of incidents involving LinkedIn, Telegram, and Facebook accounts impersonating Weedmaps recruiters. These individuals are attempting to use our company name to solicit payment from prospective candidates interested in applying for jobs at our company. Our team is actively working to combat these attempts, but in the meantime, please be mindful of the following:
Our recruiters will always communicate with candidates through an @weedmaps.com email address.
CORRECT: jlebowski@weedmaps.com
INCORRECT: jlebowski@gmail.com
Our recruiters will NEVER ask for or attempt to solicit payment from applicants in order to apply, interview, or work for Weedmaps.
If you are interested in a role at Weedmaps, please apply through our established channels.
If you are unsure if a communication is legitimate, please contact our recruitment team at talentops@weedmaps.com and they will happily confirm for you. Thank you for your vigilance and we appreciate your interest in working with us!
Equal Employment Opportunity Weedmaps is an equal opportunity employer and makes employment decisions on the basis of merit. The Company prohibits unlawful discrimination against employees or applicants based on race (including traits historically associated with race, such as hair texture and protective hairstyles), religion and religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, military status, veteran status, uniformed service member status, sexual orientation, transgender identity, citizenship status, pregnancy, or any other consideration made unlawful by federal, state, or local laws. The Company also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
Applicants are entitled to reasonable accommodations under the terms of the Americans with Disabilities Act and applicable state/local laws, unless the accommodation presents undue hardship. Please email us at peopleoperations@weedmaps.com if you would like to confidentially discuss a potential accommodation during the interview process.
#J-18808-Ljbffr
Customer Service Specialist I, B2B & B2C
(Onsite - 5 days per week in Irvine, CA)
Overview The
Customer Service Specialist I, B2B & B2C
will deliver high‑quality customer service, going above and beyond to build trust, support and loyalty to our platform. This role is responsible for ensuring that our B2B clients (Dispensaries and Delivery Clients) are able to successfully utilize all aspects of our platform to maximize their customer service and sales initiatives.
The impact you'll make
Good written and verbal communication skills, bilingual a plus
Provide clear, professional, & friendly communications to both end‑users and internal Weedmaps contacts throughout the troubleshooting process until resolution
Field and efficiently diagnose customer reported technical, pre‑ and post‑sales issues via phone, email, and chat
Efficiently elevate issues internally in the event the issue cannot be resolved via normal troubleshooting steps
Assess content against Weedmaps policies
Identify and take action against all reviews/forum posts that require moderation
Provide detailed notes on each customer interaction
Adhere to your schedule. Assigned shifts may include evenings, weekends and some holidays.
Participate in User Acceptance Testing, reporting defects
Identify and share enhancement requests from clients
Follow all standard operating procedures
What you've accomplished
1+ years of experience in customer service supporting B2B clients
Good communication skills, both written and verbal
Efficient organizational skills and the ability to multi‑task and prioritize in a high‑volume, fast‑paced environment
Capable of quickly adapting to new responsibilities and meeting new expectations in a rapidly growing company and industry
Ability to work independently with systematic troubleshooting techniques, judgment, and problem‑solving skills
Experience with Salesforce
A passion for the cannabis industry
Account Management Experience
Experience with Jira, or other ticketing systems
Experience with Gmail & Google Suite
Technical aptitude with respect to SaaS products a plus
The base pay range for this position is $20.94 - $23.24 per hour
2026 US Benefits for Full Time, Regular Employees
Physical Health (Medical, Dental & Vision)
100% employer‑paid premium for employees
Up to $2,000 company HSA contribution with the High Deductible Health Plan
401(k) Retirement Plan (employer will match contribution up to 3.5% of employee contribution)
Basic Life & AD&D - employer paid 1x salary up to $250,000
Supplemental, voluntary benefits
Student Loan Repayment/529 Education Savings with a monthly company contribution
FSA (Medical, Dependent, Transit and Parking)
Voluntary Life and AD&D Insurance
Critical Illness Insurance
Short‑and Long‑term Disability Insurance
Pet Insurance
Identity theft protection
Legal access to a network of attorneys
PTO, paid sick leave, and company holidays (including a 2026 holiday shutdown)
Paid parental leave
Why Work at Weedmaps? Life at Weedmaps means innovation and heart. Come join us if you care about the plant, the people who love it, and are ready to let your talent shine. We foster a bustling and collaborative culture that revolves around an environment that focuses on the benefits of weed, and the community that supports it.
You too can have a hand in shaping the industry’s future; ready to roll with us?
Founded in 2008, we’ve grown from a small startup to a global leader in the cannabis industry. Our dedication to transparency, education, and community has set us apart, and today, we proudly serve cannabis to consumers and businesses in the U.S. and worldwide.
“Freedom to choose. Freedom to access. Freedom to enjoy.”
Notice to prospective Weedmaps job applicants Our team has been made aware of incidents involving LinkedIn, Telegram, and Facebook accounts impersonating Weedmaps recruiters. These individuals are attempting to use our company name to solicit payment from prospective candidates interested in applying for jobs at our company. Our team is actively working to combat these attempts, but in the meantime, please be mindful of the following:
Our recruiters will always communicate with candidates through an @weedmaps.com email address.
CORRECT: jlebowski@weedmaps.com
INCORRECT: jlebowski@gmail.com
Our recruiters will NEVER ask for or attempt to solicit payment from applicants in order to apply, interview, or work for Weedmaps.
If you are interested in a role at Weedmaps, please apply through our established channels.
If you are unsure if a communication is legitimate, please contact our recruitment team at talentops@weedmaps.com and they will happily confirm for you. Thank you for your vigilance and we appreciate your interest in working with us!
Equal Employment Opportunity Weedmaps is an equal opportunity employer and makes employment decisions on the basis of merit. The Company prohibits unlawful discrimination against employees or applicants based on race (including traits historically associated with race, such as hair texture and protective hairstyles), religion and religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, military status, veteran status, uniformed service member status, sexual orientation, transgender identity, citizenship status, pregnancy, or any other consideration made unlawful by federal, state, or local laws. The Company also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
Applicants are entitled to reasonable accommodations under the terms of the Americans with Disabilities Act and applicable state/local laws, unless the accommodation presents undue hardship. Please email us at peopleoperations@weedmaps.com if you would like to confidentially discuss a potential accommodation during the interview process.
#J-18808-Ljbffr