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Riverside County, CA

Veterans Services Community Liaison

Riverside County, CA, Riverside, California, United States, 92504

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Salary :

$56,278.13 - $74,516.77 Annually Location :

Riverside Job Type:

Regular Job Number:

25-79918-04 Department:

Veteran's Services Division:

Veterans Services Opening Date:

01/06/2026 Closing Date:

1/13/2026 11:59 PM Pacific

ABOUT THE POSITION Applicants who previously applied to this posting do not need to reapply.

The Department of Veterans' Services is seeking a Veterans Services Community Liaison for its Riverside office.

The selected candidate will support the department by conducting intake assessments, developing service plans, managing and providing follow-up to cases, assisting with VA claims, connecting veterans to resources, engaging in outreach, providing community education, maintaining records, liaising with service providers, preparing reports, ensuring compliance, and staying updated on veterans' services and policies through ongoing training.

The most competitive candidates will possess prior experience in veterans' services and benefits, experience in case management, outreach, and follow-up, as well as a passion for serving veterans. Applicants with knowledge of the procedures involved in obtaining services and benefits for disabled veterans and their dependents, along with strong customer service, organizational, communication, and writing skills, are encouraged to apply. Certification from the National Association of County Veterans Service Officers (NACVSO) is highly desired but not required.

Occasionally, this role may necessitate travel to conduct outreach initiatives.

Meet the Team! The promotes and honors all veterans, enhancing their quality of life and that of their dependents and survivors through counseling, claims assistance, education, advocacy, and special projects. Can you see yourself here?

EXAMPLES OF ESSENTIAL DUTIES

Conduct intake assessments to identify veterans' needs; develop individualized service plans; provide ongoing case management with follow-ups, crisis intervention and advocacy to ensure successful service delivery.

Assist veterans in navigating and filing VA claims and appeals; track progress and resolve delays; educate veterans about benefits and eligibility to empower informed decisions.

Partner with local agencies, justice centers and community organizations to connect veterans with housing, mental health, employment, and other essential resources.

Identify and engage veterans in need through outreach at community events, senior centers, colleges, and justice centers; build relationships with stakeholders to expand awareness of available resources.

Provide education to various community groups and partners through workshops and seminars on services and resources available to veterans.

Maintain accurate, up-to-date case notes and service records using designated systems (e.g., HMIS, VetPro); ensure data quality and integrity for reporting and compliance.

Work closely with County departments, non-profits and community organizations; serve as a liaison between veterans and service providers to deliver a continuum of care.

Prepare reports on outreach activities, service outcomes and case progress; ensure compliance with county, state and federal regulations related to veterans' services and case management protocols.

Stay updated on changes to veterans' services, VA policies and community resources; participate in ongoing training to enhance skills and service delivery.

MINIMUM QUALIFICATIONS OPTION I

Experience:

One year as a Veterans Services Representative I with Riverside County.

OPTION II

Education:

Graduation from an accredited college or university with an associate's degree. (Experience involving in-depth interviewing and the securing of information from individuals in order to determine, on the basis of laws and regulations, the acceptance, rejection or categorization actions, may substitute for the required education on the basis of one year of experience equaling one year of education.)

Experience:

Two years of case management experience, including the ability to chart patient progress to meet documentation requirements.

ALL OPTIONS

Knowledge of:

Administrative principles applicable to the organization and functions of program planning, implementation and evaluation; organization and activities of the Veterans Administration and other veteran agencies; community resources and their organizations and functions; elements of supervision and principles of personnel management; budget preparation and control; grantsmanship; public relations and marketing.

Ability to:

Train and coordinate the work of staff; analyze operations and services related to programs; interpret legislative and administrative mandates and regulations to project probability impact to the organization; develop and prepare grant applications; monitor expenditures and maintain fiscal control; establish and maintain effective working relationships with local, federal and state program agencies, and the general public; prepare comprehensive and clear oral and written reports and presentation.

OTHER REQUIREMENTS:

License/Certificate:

Possession of a valid California Driver's License will be required.

Employee must obtain United States Department of Veterans Affairs (USDVA) accreditation through the California Department of Veterans Affairs (CDVA) within 12 months of employment.

Service in the Armed Forces of the United States with an honorable discharge is desired but not required.

SUPPLEMENTAL INFORMATION What's Next?

Open to All Applicants

This recruitment is open to all applicants. Applicants who are current County of Riverside employees and/or current employees of the Department of Veterans' Services may be considered before other applicants depending on the volume of applications received. Qualified applicants may be considered for future vacancies throughout the County.

For questions regarding this recruitment For specific questions regarding this position, contact Genesis Ochoategui at

APPLICATION INFORMATION Veteran's Preference

The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here:

Reasonable Accommodations

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at:

Proof of Education

If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services or Association of International Credential Evaluators, Inc.

Work Authorization Requirement Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.

Pre-Employment All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies. Job postings may close notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the ' Apply ' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site,

If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.

MEDICAL/DENTAL/VISION INSURANCE A choice of different medical, dental and vision plans are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable SEIU Memorandum of Understanding to contribute towards the cost of these plans.

MISCELLANEOUS RETIREMENT

Tier I

(Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.

Tier II

(Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.

Tier III

(PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013.

Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.

Additional Retirement Information A new member is defined as any of the following:

A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.

A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.

A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.

CalPERS refers to all members that do not fit within the definition of a new member as "classic members".

Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.

Note This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to or by calling the Benefits Information Line at (951) 955-4981.

DEFERRED COMPENSATION Voluntary employee contribution with a choice between two 457 deferred compensation plan options.

VACATION ACCRUAL (Bi-Weekly Accrual) 0

4

10 or more years = 160 Hours (20 Days)

Maximum Vacation leave accumulation is 480 hours.

SICK LEAVE Four (4) hours Sick Leave accrual per pay period with unlimited accrual.

HOLIDAYS Normally 12 paid holidays per year.

BEREAVEMENT LEAVE Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance).

BASIC LIFE INSURANCE Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.

DISABILITY Employees contribute to State Disability Insurance (SDI), which provides wage replacement benefits for individuals who are unable to work due to non-work-related illness, injury, or pregnancy. SDI also includes Paid Family Leave Benefits. The wage replacement rate is determined by current law, offering 60-70% of the wages earned during the SDI eligibility period.

Additionally, employees receive employer-paid Long-Term Disability Benefits, which cover 66.67% of pre-disability earnings, up to a maximum of $10,000 per month. There is a 365-day waiting period before these benefits become active. Employees may coordinate these benefits with other available leave balances to receive up to 100% of their regular pay.

POST RETIREMENT MEDICAL CONTRIBUTION A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable SEIU Memorandum of Understanding.

OTHER There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.

01

Are you a current temporary or regular employee with the Riverside County Department of Veterans Services?

Yes

No

Select the answer that best describes your current driver's license status:

I have a valid California driver's license.

I am able to obtain a valid California driver's license.

I currently have a valid out-of-state driver license, and I am able to obtain a valid California driver's license.

I do not have and/or I am not able to obtain a California driver's license.

I understand that if hired for this position, I will be required to travel throughout Riverside County to complete job duties. (Mileage reimbursement or County vehicle provided)

Yes

No

Do you possess one year as a Veterans Services Representative I with Riverside County?

Yes

No

I acknowledge that I am required to provide proof of my degree or a copy of my transcript(s) as verification of educational units completed prior to the closing date of the job posting. (Official and unofficial transcripts will be accepted. If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation.)

Yes

No

What is your highest level of education completed from an accredited college or university?

None

Less than 30 semester or 45 quarter units

At least 30 semester or 45 quarter units

At least 60 semester or 90 quarter units

At least 90 semester or and 135 quarter units

At least 120 semester or 180 quarter units

I have an Associate's degree

I have a Bachelor's degree

I have a Master's degree or higher

How many years of experience do you have which involved in-depth interviewing and the securing of information from individuals in order to determine, on the basis of laws and regulations, the acceptance or rejection of services the person was interested in?

None

Less than 12 months

One year or more, but less than two years

Two years or more, but less than three

Three years or more

How many years of experience do you have of case management experience, including the ability to chart patient progress to meet documentation requirements?

None

Less than twelve months

One year or more, but less than two years

Two years or more, but less than three years

Three years or more, but less than four years

Four years or more

How many years of experience do you have working in a role that involved gaining knowledge about the services and benefits available to veterans?

None

Less than twelve months

One year or more, but less than two years

Two years or more, but less than three years

Three years or more

Do you currently possess either of the following certifications: California Department of Veterans Affairs (CDVA) and/or National Association of County Veterans Service Officers (NACVSO)?

No, I do not have either of the certifications.

I currently have the CDVA certification.

I currently have both certifications.

Do you have experience interviewing individuals for the purpose of obtaining personal or medical information from clients? (This information must be reflected on your resume/application)

Yes

No

Required Question

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