Town of Mooresville NC
CHARLES MACK CITIZEN CENTER SALES MANAGER
Town of Mooresville NC, Davidson, North Carolina, United States, 28036
CHARLES MACK CITIZEN CENTER SALES MANAGER
Join to apply for the
CHARLES MACK CITIZEN CENTER SALES MANAGER
role at
Town of Mooresville NC
APPLY DIRECTLY ON TOWN WEBSITE WITH THIS LINK:
https://www.governmentjobs.com/careers/mooresvillenc/jobs/5153232/sales-manager?page=3&pagetype=jobOpportunitiesJobs
Compensation This position features a robust, performance-based commission and bonus program that rewards success in new business development, client renewals, upselling, and lead generation. The Sales Manager will have multiple opportunities each quarter to earn meaningful incentives tied directly to their results, with additional bonuses available for strategic outreach, marketing collaboration, and community engagement.
About the Role The Sales Manager for The Charles Mack Citizen Center (CMCC) serves as the primary point of contact for all customer inquiries and requests related to the facility. This role drives revenue growth, oversees the event rental process, and manages sales documentation while ensuring smooth coordination with event staff. The position requires strong sales and customer service skills, administrative expertise, and familiarity with facility operations to deliver seamless event experiences.
The Sales Manager reports directly to the Experience & Engagement Deputy Director and plays a key role in developing relationships with corporate, social, government, and community clients while ensuring operational excellence across all customer touchpoints.
Duties and Responsibilities
Respond to rental inquiries and follow up with prospective clients to secure bookings
Schedule and conduct venue tours, including evenings and weekends as necessary
Develop and implement strategic sales plans to achieve revenue goals for venue rentals, catering, and event services
Supervise, coach, and support sales and event staff, setting clear performance objectives
Monitor market trends, pricing, and competition; recommend rate structures and promotional opportunities
Cultivate and maintain strong relationships with existing and prospective clients
Lead presentations, site tours, and contract negotiations to secure bookings
Ensure coordination between sales, event operations, and administrative teams
Oversee contracts, invoices, deposits, and compliance with Town policies
Maintain accurate records of sales activity and revenue performance via CRM or booking systems
Manage Rental Agreements, Proposals, Banquet Event Orders, Function Sheets, and Layouts; oversee Social Tables software
Coordinate one-on-one customer meetings (venue tours, walk-throughs, linen appointments, etc.)
Oversee the Approved Caterer List to ensure compliance and client satisfaction
Collaborate with marketing to promote the venue through campaigns, outreach, and showcases
Represent CMCC at networking events, trade shows, and community functions
Assist with performing arts and other Town events on select nights, weekends, or holidays
Maintain records and receipts for accounting; support accounts payable and receivable processes
Perform other duties as assigned
Minimum Education and Experience
Associate degree in hospitality or business administration and over three years of experience in sales, hospitality, event/project management, and administrative functions; or an equivalent combination of education and experience
Special Requirements
Possession of a valid North Carolina Driver’s License
Work includes extended days, evenings, weekends, and/or holiday hours
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Sales and Business Development
Industries Government Administration
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CHARLES MACK CITIZEN CENTER SALES MANAGER
role at
Town of Mooresville NC
APPLY DIRECTLY ON TOWN WEBSITE WITH THIS LINK:
https://www.governmentjobs.com/careers/mooresvillenc/jobs/5153232/sales-manager?page=3&pagetype=jobOpportunitiesJobs
Compensation This position features a robust, performance-based commission and bonus program that rewards success in new business development, client renewals, upselling, and lead generation. The Sales Manager will have multiple opportunities each quarter to earn meaningful incentives tied directly to their results, with additional bonuses available for strategic outreach, marketing collaboration, and community engagement.
About the Role The Sales Manager for The Charles Mack Citizen Center (CMCC) serves as the primary point of contact for all customer inquiries and requests related to the facility. This role drives revenue growth, oversees the event rental process, and manages sales documentation while ensuring smooth coordination with event staff. The position requires strong sales and customer service skills, administrative expertise, and familiarity with facility operations to deliver seamless event experiences.
The Sales Manager reports directly to the Experience & Engagement Deputy Director and plays a key role in developing relationships with corporate, social, government, and community clients while ensuring operational excellence across all customer touchpoints.
Duties and Responsibilities
Respond to rental inquiries and follow up with prospective clients to secure bookings
Schedule and conduct venue tours, including evenings and weekends as necessary
Develop and implement strategic sales plans to achieve revenue goals for venue rentals, catering, and event services
Supervise, coach, and support sales and event staff, setting clear performance objectives
Monitor market trends, pricing, and competition; recommend rate structures and promotional opportunities
Cultivate and maintain strong relationships with existing and prospective clients
Lead presentations, site tours, and contract negotiations to secure bookings
Ensure coordination between sales, event operations, and administrative teams
Oversee contracts, invoices, deposits, and compliance with Town policies
Maintain accurate records of sales activity and revenue performance via CRM or booking systems
Manage Rental Agreements, Proposals, Banquet Event Orders, Function Sheets, and Layouts; oversee Social Tables software
Coordinate one-on-one customer meetings (venue tours, walk-throughs, linen appointments, etc.)
Oversee the Approved Caterer List to ensure compliance and client satisfaction
Collaborate with marketing to promote the venue through campaigns, outreach, and showcases
Represent CMCC at networking events, trade shows, and community functions
Assist with performing arts and other Town events on select nights, weekends, or holidays
Maintain records and receipts for accounting; support accounts payable and receivable processes
Perform other duties as assigned
Minimum Education and Experience
Associate degree in hospitality or business administration and over three years of experience in sales, hospitality, event/project management, and administrative functions; or an equivalent combination of education and experience
Special Requirements
Possession of a valid North Carolina Driver’s License
Work includes extended days, evenings, weekends, and/or holiday hours
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Sales and Business Development
Industries Government Administration
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