First Citizens Bank
Commercial Product Manager II (Hybrid)
First Citizens Bank, Raleigh, North Carolina, United States, 27601
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Overview This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office. The Product Manager II supports the design, development and delivery of digital solutions that advance the commercial lending product vision and strategy. The role partners closely with other Product Managers, Technology, and Digital teams to translate business and user needs into actionable requirements. It provides feedback to influence product priorities and manages the product backlog to ensure the timely delivery of high‑quality, high‑impact features on the nCino loan origination platform and other integrated systems.
The product manager must demonstrate a strong understanding of the commercial lending lifecycle, data workflows, and regulatory requirements while balancing business, technology, and compliance needs. This role operates in a globally distributed product environment and requires flexibility to collaborate effectively across multiple time zones.
Responsibilities
Contribute to the design and delivery of product features and program management routines.
Document requirements, processes, controls, risks, and business objectives with support from senior PMs.
Demonstrate end‑to‑end thinking and awareness of upstream/downstream impacts.
Manage and prioritize the backlog, maintain the roadmap, and communicate status and risks across the enterprise.
Support goal definition in a clear, actionable format and lead technical teams through execution using Agile practices. Experience with nCino is required.
Partner with engineering, design, risk, compliance, and credit teams to ensure alignment between product strategy and business needs.
Foster strong relationships to ensure smooth delivery.
Collaborate effectively across time zones and functional teams to maintain momentum and alignment.
Engage users and stakeholders to identify and prioritize product features and improvements.
Conduct user research, journey mapping, and workflow analysis to clarify problem statements and define solution requirements.
Draft user stories and acceptance criteria aligned to business goals.
Develop a foundational understanding of commercial banking regulations and internal compliance standards.
Ensure compliance requirements are considered throughout the product lifecycle and documented accordingly.
Contribute to the development and maintenance of product roadmaps.
Support program management routines including backlog refinement, sprint planning, and post‑release validation.
Help define and track success metrics to evaluate product outcomes and business impact.
Qualifications Bachelor’s Degree and at least 1 year of experience in commercial lending, OR High School Diploma or GED and at least 5 years of experience in commercial lending.
Preferred Skills
Agile methodologies
Change management
Financial analysis
Jira / Confluence / Office suite – Intermediate
Project delivery
Root cause analysis
Stakeholder management
Technical writing – ability to write user stories, epics, features, etc.
Compensation The base salary for this position is generally between $95,000.00 and $111,000.00. Total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
Benefits First Citizens Bank is committed to providing a competitive, thoughtfully designed benefits program to meet the needs of employees.
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Overview This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office. The Product Manager II supports the design, development and delivery of digital solutions that advance the commercial lending product vision and strategy. The role partners closely with other Product Managers, Technology, and Digital teams to translate business and user needs into actionable requirements. It provides feedback to influence product priorities and manages the product backlog to ensure the timely delivery of high‑quality, high‑impact features on the nCino loan origination platform and other integrated systems.
The product manager must demonstrate a strong understanding of the commercial lending lifecycle, data workflows, and regulatory requirements while balancing business, technology, and compliance needs. This role operates in a globally distributed product environment and requires flexibility to collaborate effectively across multiple time zones.
Responsibilities
Contribute to the design and delivery of product features and program management routines.
Document requirements, processes, controls, risks, and business objectives with support from senior PMs.
Demonstrate end‑to‑end thinking and awareness of upstream/downstream impacts.
Manage and prioritize the backlog, maintain the roadmap, and communicate status and risks across the enterprise.
Support goal definition in a clear, actionable format and lead technical teams through execution using Agile practices. Experience with nCino is required.
Partner with engineering, design, risk, compliance, and credit teams to ensure alignment between product strategy and business needs.
Foster strong relationships to ensure smooth delivery.
Collaborate effectively across time zones and functional teams to maintain momentum and alignment.
Engage users and stakeholders to identify and prioritize product features and improvements.
Conduct user research, journey mapping, and workflow analysis to clarify problem statements and define solution requirements.
Draft user stories and acceptance criteria aligned to business goals.
Develop a foundational understanding of commercial banking regulations and internal compliance standards.
Ensure compliance requirements are considered throughout the product lifecycle and documented accordingly.
Contribute to the development and maintenance of product roadmaps.
Support program management routines including backlog refinement, sprint planning, and post‑release validation.
Help define and track success metrics to evaluate product outcomes and business impact.
Qualifications Bachelor’s Degree and at least 1 year of experience in commercial lending, OR High School Diploma or GED and at least 5 years of experience in commercial lending.
Preferred Skills
Agile methodologies
Change management
Financial analysis
Jira / Confluence / Office suite – Intermediate
Project delivery
Root cause analysis
Stakeholder management
Technical writing – ability to write user stories, epics, features, etc.
Compensation The base salary for this position is generally between $95,000.00 and $111,000.00. Total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
Benefits First Citizens Bank is committed to providing a competitive, thoughtfully designed benefits program to meet the needs of employees.
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