AFLALO
Base pay range
$70,000.00/yr - $90,000.00/yr
Location: Soho, NYC | Full-Time | Reports to Director of Operations
Direct message the job poster from AFLALO
About the Role AFLALO is a modern house, blending opulence with a provocative, contemporary vision. As Studio Sales & Client Experience Manager, you will shape how clients encounter AFLALO from day one—curating refined in-studio experiences, building long-term VIP relationships, and driving meaningful sales through personal connection. This is an opportunity to set the clienteling standard for our Soho studio and establish a foundation of loyal, repeat clients.
This role is designed to grow with the business. The initial scope is broader, offering hands‑on exposure to client experience across multiple touchpoints and the opportunity to help establish standards and processes from the outset.
Responsibilities
Welcome and assist all in‑studio clients—walk‑ins, styling appointments, and events
Offer personalized styling and warm, concierge‑level service
Build and maintain a CRM of VIPs and top clients, tracking preferences and purchases
Follow up post‑visit to encourage retention and repeat purchases
Respond to client inquiries related to orders, product information, returns, and exchanges via email and phone
Coordinate gifting, guest lists, and thoughtful touches for top clients
Maintain an elegant, orderly studio that reflects the AFLALO aesthetic
Share client feedback and insights with the merchandising and operations teams
Schedule
Weekend availability required (Wednesday–Sunday typical)
Qualifications
5 years of luxury retail, showroom, or client development experience
Proven record of driving sales through VIP clienteling
Strong styling sensibility and ability to curate wardrobes for discerning clients
Highly polished, warm, and discreet with excellent communication skills
Deep understanding of luxury service standards and CRM best practices
Driven, entrepreneurial spirit—eager to build a new client base from the ground up
Compensation & Rewards
Uncapped commission tied to client sales and long‑term retention
Seniority level
Mid‑Senior level
Employment type
Full‑time
Industry
Retail Luxury Goods and Jewelry
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$70,000.00/yr - $90,000.00/yr
Location: Soho, NYC | Full-Time | Reports to Director of Operations
Direct message the job poster from AFLALO
About the Role AFLALO is a modern house, blending opulence with a provocative, contemporary vision. As Studio Sales & Client Experience Manager, you will shape how clients encounter AFLALO from day one—curating refined in-studio experiences, building long-term VIP relationships, and driving meaningful sales through personal connection. This is an opportunity to set the clienteling standard for our Soho studio and establish a foundation of loyal, repeat clients.
This role is designed to grow with the business. The initial scope is broader, offering hands‑on exposure to client experience across multiple touchpoints and the opportunity to help establish standards and processes from the outset.
Responsibilities
Welcome and assist all in‑studio clients—walk‑ins, styling appointments, and events
Offer personalized styling and warm, concierge‑level service
Build and maintain a CRM of VIPs and top clients, tracking preferences and purchases
Follow up post‑visit to encourage retention and repeat purchases
Respond to client inquiries related to orders, product information, returns, and exchanges via email and phone
Coordinate gifting, guest lists, and thoughtful touches for top clients
Maintain an elegant, orderly studio that reflects the AFLALO aesthetic
Share client feedback and insights with the merchandising and operations teams
Schedule
Weekend availability required (Wednesday–Sunday typical)
Qualifications
5 years of luxury retail, showroom, or client development experience
Proven record of driving sales through VIP clienteling
Strong styling sensibility and ability to curate wardrobes for discerning clients
Highly polished, warm, and discreet with excellent communication skills
Deep understanding of luxury service standards and CRM best practices
Driven, entrepreneurial spirit—eager to build a new client base from the ground up
Compensation & Rewards
Uncapped commission tied to client sales and long‑term retention
Seniority level
Mid‑Senior level
Employment type
Full‑time
Industry
Retail Luxury Goods and Jewelry
#J-18808-Ljbffr